The 5-star resort with six Michelin stars leads the way in Digital Guest Engagement by using Automations

MARKETING

Grand Resort Bad Ragaz has been using dailypoint as the technical foundation of their digital marketing activities for seven years.

Why it matters: The Hotel collects guest feedback using a single digital questionnaire that automatically behaves differently depending on who the guest is, where they are, and what type of stay they have booked.

Imagine how easy it gets when you can embed the same questionnaire at every touch point: at the SPA, in our Check-Out Process, in our Post-Stay Communication - anywhere.

Top 3 Core Objectives: simplifying processes

One questionnaire: Same questionnaire at every touch point - at the SPA, in our Check-Out Process, in our Post-Stay Communication, anywhere.
Data in one place: All guest data is collected and stored in one single place.
Enrich data: Then we use the Profile Engine Rules that automatically add interest to the Profiles. And it adds interest based on real data, data that we get from our PMS, from our SPA, from our website. This is a continuous, automated process, so as the guest‘s behavior changes, their interests are adjusted accordingly. Data enrichment based on our own data, finally!

Innovators Mentioned

Grand Resort Bad Ragaz

dailypoint™

Andrew Weibrecht

Owner

Grand Resort Bad Ragaz

"So, as you think about investing in Digital Hospitality, don‘t forget to think about what it might cost not to!"

Andrew Weibrecht

Owner

👍 Owner Andrew Weibrecht said that Invest in digitization now!:

"So, as you think about investing in Digital Hospitality, don‘t forget to think about what it might cost not to!"

⚖️ The selection process: During their research process, Andrew Weibrecht evaluated dailypoint™'s product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that dailypoint™ was the best fit solution:

Owner Andrew Weibrecht said, about their decision: "Don‘t change after the change has happened."

📈 The results: Focusing on automation brought great results.

Automated campaigns tailored to our guests‘ activities, interests, or special occasions and prompt them to take action
Remarkable revenue impact!
Digital guest engagement focussing on the younger generation which will soon be our primary segment. Getting ready for the future!

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