Case Study

Comwell Hotels Preparing for the Future of Meetings Business.

Toby Hanna

IVvy · 六月 15, 2023

2021 iVvy Case Study

Why it matters: For over 50 years, Comwell Hotels have been revolutionising Denmark's events and meetings industry. Comwell unpaused a pre-pandemic strategy to embark on sweeping technology upgrades to maximise group sales amid Denmark’s rapidly rejuvenated meetings and events industry. Seeing the many benefits of open cloud-based architecture, Comwell tapped iVvy for its new integrated sales & catering system, restarting a chain-wide implementation in November 2020.

As the first hotelier in Denmark to employ iVvy, Comwell and the system developers worked together on the holistic upgrade of Comwell’s systems, harnessing the iVvy platform’s open API for easy integration with the hotel company’s PMS, POS and spa systems, which have all been recently replaced with new technologies.

Top 3 Core Objectives: Comwell Hotels was looking toward a digital overhaul to better manage meeting and event spaces, embrace more sustainable practices, and digitise management operations.

Streamlined management: Comwell sought a more innovative way to manage its meeting and events practices. The company had used the same system for 20 years and wanted to implement more sustainable long-term practices.
Sustainability: Comwell wanted to transition to a paperless environment in front and back-of-house operations via digitisation.
Digitisation: Comwell decided to upgrade their sales and catering system in order to enjoy long-term benefits, including a higher level of digitisation

"Everyone in the conference department can make a quote for a customer. Nobody has to check with a manager; everyone can send an offer to the customer. The customer can look at the offer and then sign and confirm the offer."

Louise Thuehøj Hansen

Project Coordinator

👍 Project Coordinator Louise Thuehøj Hansen said that they are now able to enhance the customer experience and save time on quote creation.:

"Everyone in the conference department can make a quote for a customer. Nobody has to check with a manager; everyone can send an offer to the customer. The customer can look at the offer and then sign and confirm the offer."

⚖️ The selection process: During their research process, Louise Thuehøj Hansen evaluated IVvy's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that IVvy was the best fit solution:

Project Coordinator Louise Thuehøj Hansen said, about their decision: "We had the same supplier for Sales and Catering, POS and PMS and it just wasn’t working. We wanted a partner that was focused on sales and catering, not spread thin with a focus on all the other products, too."

📈 The results: iVvy's cloud-based architecture enables team members to multitask more effectively, juggling communications with multiple leads all at once, while also easily keeping the entire sales and catering team updated in real-time.