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OPERATIONS
Guest check-in and check-out transformed, and payment processing security enhanced as the Scottish country resort expands its relationship with Guestline.
Solution Implemented: GuestPay
Greater payment security: the hotel was looking for a payment system that integrated with their PMS bringing greater security to the payment process.
Streamline finance processes: It was important that any payment system was easy to use and brought efficiencies, therefore saving the team time.
Enhance the guest experience: the hotel was looking to streamline the guest’s arrival and departure process, thereby providing a hassle-free check-in/out.
"We were so impressed with the support offered by Guestline. The installation of both solutions was easy and stress-free."
Stuart Monk
Finance Director
"We were so impressed with the support offered by Guestline. The installation of both solutions was easy and stress-free."
Finance Director Stuart Monk said, about their decision: "GuestPay and GuestStay have both simplified processes and driven efficiencies within the operation. We are very pleased with the solutions"
Greater confidence in security of payment processing
Ease of implementation - One point of contact within Guestline to ensure a smooth transition and assist with any queries made for a seamless and hassle-free switchover.
Streamlined processes - There is a reduction in ‘rogue’ transactions appearing, meaning less time is spent investigating unrecognised payments. Automatic updating of folios minimises human error and makes for easier reconciliations.
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