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收益管理
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Revenue Management 中受歡迎
熱門搜尋
最佳 收益管理系统 的 2026
利用动态定价、需求预测和自动化数据洞察实现收益最大化。
最佳 渠道经理 的 2026
酒店分销软件，可同步第三方渠道的价格、空房情况和库存信息
最佳 商业智能 的 2026
告别电子表格，利用现代商业智能工具可视化数据，挖掘隐藏的洞察。
精選應用程式
Sorry, this functionality is only available for verified hoteliers
The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
OPERATIONS
Guestline’s solutions have automated labour-intensive processes for both the Front Office and the Finance teams.
Not yet verified
This case study hasn't been verified by St Brelade’s Bay Hotel yet
Check-in and check-out processes transformed, bringing efficiencies to hotel operations and the guest experience.
Why it matters:
First founded in the 19th century, St Brelade's Bay Hotel is a four-star hotel in Jersey, overlooking one of the most beautiful beaches in the Channel Islands. This beachfront property features 77 bedrooms, a state-of-the-art DW Health Club, and stands in 5 acres of stunning gardens.
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Solutions Implemented: GuestPay and GuestStay
Top 3 Core Objectives:
Hotel Challenges/ Requirements
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Avoid hassles of queueing: During the pandemic, the hotel was looking for ways for guests to enjoy as contact-free stay as possible to protect their safety. They were keen to allow guests to pay from their phones, thus avoiding the hassle of queueing at reception.
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Modernise the check-out process: They were keen to modernise and streamline the check-out process for the guest.
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Improve finance processes: The hotel sought to improve finance processes, reduce chargebacks, and generate cost savings.
"The pandemic prompted us to review our guest experience to see where we could add additional safety measures for guests. GuestStay seemed the obvious choice to make check-in as contact-free as possible."
Jane Patterson
General Manager
Access Hospitality
End-to-end property management, channel distribution and digital marketing solutions fully integrated and cloud hosted
4.5
143 REVIEWS
Innovators Mentioned
St Brelade’s Bay Hotel
Access Hospitality
Jane Patterson
The hotelier hasn't yet verified the case study.
General Manager
St Brelade’s Bay Hotel
👍 General Manager
Jane Patterson
said that Why St Brelades Bay chose Guestline:
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"The pandemic prompted us to review our guest experience to see where we could add additional safety measures for guests. GuestStay seemed the obvious choice to make check-in as contact-free as possible."
⚖️ The selection process:
During their research process, Jane Patterson
evaluated Access Hospitality's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Access Hospitality was the best fit solution:
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General Manager Jane Patterson said, about their decision: "Combined with GuestPay, the whole check-in and check-out experience has been transformed – check-out can now be completed in seconds. It's a better experience for our guests, and there is less pressure on our front-office team. Also, the notable reduction in chargebacks has been very well received by our finance team!"
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The results:
Benefits of using GuestPay and GuestStay
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Ease of implementation - With a straightforward setup process, the benefits to both guests and the hotel could quickly be seen!
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Smoother front office operations - With registration completed pre-arrival, check-in time is greatly reduced. No more lengthy queues in the lobby and the front office team have more time to focus on servicing the guest.
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Cost savings generated - Guestline’s pre-negotiated rates with credit card providers for independent hoteliers have reduced costs and provided transparency on fees.
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