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This post was originally submitted by ALICE
OPERATIONS
How Raymond Management Company Reduced Overtime and Strengthened Team Balance with Hotel Effectiveness
Not yet verified
This case study hasn't been verified by Raymond Management Company yet
Raymond Management Company, a family-owned management company with more than four decades of history, operates 36 hotels across the United States. Known for its commitment to legendary service, the company combines a growth mindset with a family-like culture that keeps associates engaged for decades.
Why it matters:
Labor is hospitality’s largest expense, and even small inefficiencies can quickly erode profitability. Raymond Management Company recognized that its spreadsheet-driven process wasn’t efficient, often leading to costly overtime and stressed associates.
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The company leadership needed real-time clarity and a system that would improve accountability while supporting team well-being.
Top 3 Core Objectives:
Raymond Management Company wanted to address operational inefficiencies and strengthen both profitability and culture.
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Reduce overtime costs: Set a realistic but ambitious goal of reducing overtime by 1% across all hotels.
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Improve scheduling accuracy: Deliver balanced, right-sized schedules to reduce strain on staff.
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Create portfolio-wide accountability: Share property performance transparently to encourage consistency.
Innovators Mentioned
Raymond Management Company
Actabl
Frank Morris
The hotelier hasn't yet verified the case study.
Regional Manager
Raymond Management Company
"We looked at historical usage and set a goal to reduce overtime hours by 1%. We’ve maintained that month after month all year long. A lot of it comes down to focusing on daily reporting."
Frank Morris
Regional Manager
👍 Regional Manager
Frank Morris
said that he used Hotel Effectiveness to achieve his target of reducing overtime across the portfolio:
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"We looked at historical usage and set a goal to reduce overtime hours by 1%. We’ve maintained that month after month all year long. A lot of it comes down to focusing on daily reporting."
⚖️ The selection process:
During their research process, Frank Morris
evaluated Actabl's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Actabl was the best fit solution:
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Regional Manager Frank Morris said, about their decision: "What we had before wasn’t efficient at all. It was subject to errors and took significant resources. Having a program tailored for real-time metrics and reporting was something we needed. Fortunately, we found that with Hotel Effectiveness."
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The results:
Raymond Management Company achieved measurable gains that spanned operations, finance, and culture.
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Cut overtime by 1%, delivering significant savings across the portfolio.
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Eliminated reliance on temporary labor, even during the pandemic.
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Enhanced associate satisfaction through predictable schedules and a stronger work-life balance.
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