The Royal Mansour implemented the full ALICE suite ALICE of tools - uniting the hotel's service teams on one platform. How has ALICE impacted service at The Royal Mansour? Replaces the need for a lot of papers. Easily manages guest requests as quickly as possible. Enables in-depth monitoring of the tasks entrusted to each employee. Improves coordination with the different departments. Saves time with fewer calls to coordinate tasks.

Optimize Staff Task Management: The Royal Mansour was seeking intuitive service combined with the latest technology. ALICE saves time by coordinating tasks directly with other departments through Tickets created for each specific request, and allows those tickets to be tracked to completion.

Increase Checklist Completion Rates: There is a robust and elaborate use of checklists at the Royal Mansour. By looking at how the checklist completion rates climb you can see the hotel getting used to working with ALICE and making the tool their own.

Improve Housekeeping Quality, Efficiency: The housekeeping teams use ALICE in order to assign & manage daily tasks, change the status of their riads, and communicate various customer requests. ALICE provides the ability to easily track & measure the time each cleaning task takes to identify opportunities for improved efficiency.