通过 HTR 的每月通讯 theRewind 了解最新的酒店技术提示、趋势和见解
加入来自 Accor、Marriott、Viceroy、Shangri-La、Rosewood、Expedia 和 AirBnB 等顶级品牌的 50,237 位高管,每月一次将最新的创新和见解发送到您的收件箱。
Operations 中受歡迎
最佳 Property Management Systems 的 2024
Your hotel's core operating system to effortlessly manage bookings, guest experiences, and operations.
最佳 Staff Collaboration Tools 的 2024
Enhance team collaboration with real-time messaging, task sharing, and centralized updates across departments.
最佳 Hotel Accounting Software 的 2024
Tools to manage your hotel's accounting, budgeting and financial planning.
Revenue Management 中受歡迎
最佳 Revenue Management Systems 的 2024
Maximize revenue with dynamic pricing, demand forecasting, and automated data insights.
最佳 Channel Managers 的 2024
Distribute your inventory to hundreds of channels to boost occupancy.
最佳 Business Intelligence 的 2024
Say goodbye to spreadsheets and leverage modern BI tools to visualize your data and uncover hidden insights.
Marketing 中受歡迎
最佳 Hotel CRM & Email Marketing 的 2024
Turn guest data into action with personalized offers, targeted communication, and automated workflows.
最佳 Booking Engine 的 2024
The eCommerce shopping cart for your hotel's website.
最佳 Hotel Metasearch Management Software 的 2024
Setup, manage and optimize advertising campaigns across channels to drive direct bookings.
Guest Experience 中受歡迎
最佳 Hotel Guest Apps 的 2024
Enhance stays with a guest app offering amenities info, messaging, mobile ordering, and upsell opportunities.
最佳 Contactless Check-in 的 2024
Empower guests with easy online check-in, personalized room access, and seamless upsell promotions.
最佳 Guest Messaging Software 的 2024
Connect with guests instantly through real-time messaging, automated responses, and seamless communication.
OPERATIONS
How Hiisi Homes & Hotels enhance the guest experience through accurate guest data
First, the CDP within the Bookboost platform helped them unify and manage guest data while nurturing all products. It allowed the team to access clean data easily and streamline pre-arrival process. Second, they created multi-channel guest journeys to reach guests through their preferred channels. Now, they can send personalised campaigns and ensure the content is relevant to each guest’s profile and needs. Lastly, they enabled the Unified Inbox to gain a more precise overview of guest messaging and save time. The staff could access all messages in one place and respond instantly without logging into different platforms.
Understand guest preferences: Their data was scattered across different platforms, making it difficult to organise manually. As a result, they missed opportunities to gain a better understanding of their guests.
Operate without on-site staff: They offer a fully contactless guest journey and aim to maximize automation to deliver a seamless and efficient digital experience, even without on-site staff.
Manage guest communications effectively: Guests often contact them through various channels, making it challenging to track and manage multiple conversations while having limited staff.