Hotel Sóller uses Cloudbeds to simplify operations and elevate guest satisfaction

OPERATIONS

Nestled in the heart of the Mallorcan village of Soller’s central plaza, Hotel Sóller strikes the perfect blend of historical charm and modern comfort. This beautifully restored 1890s Mallorcan manor retains its original beams and traditional style, but with all the contemporary touches modern guests have come to expect.

Why it matters: Prior to Cloudbeds, the team at Hotel Sóller spent a lot of time on repetitive tasks like guest registration, managing multiple communication channels, and tracking room cleaning schedules — leaving less time for the warm, personalized service that the hotel is known for.

Automating routine tasks with Cloudbeds has been easy, and has freed up the team’s time to focus on the guest experience, unearth actionable insights, and achieve optimal pricing

Top 3 Core Objectives: The team needed a solution to automate processes, make data accessible, and provide actionable insights.

Automate processes: Free up time to focus on guests
Elevate the guest experience: Move away from busy work to guest work
Actionable insights: The team wanted reporting simple and decisions data-driven

Innovators Mentioned

Cloudbeds

Maria Martinkova

General Manager

Hotel Sóller

"You try to check the competition, occupancy, and revenue expectations, and update the system accordingly. But now, I can just forget about the revenue side. It processes data and sometimes updates prices 100 times a day"

Maria Martinkova

General Manager

👍 General Manager Maria Martinkova said that On real-time dynamic pricing:

"You try to check the competition, occupancy, and revenue expectations, and update the system accordingly. But now, I can just forget about the revenue side. It processes data and sometimes updates prices 100 times a day"

⚖️ The selection process: During their research process, Maria Martinkova evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

General Manager Maria Martinkova said, about their decision: "Cloudbeds is so easy to use"

📈 The results: Routine tasks have been automated, real-time dynamic pricing now ensures the property secures optimal rates, and reporting is simplified

More free time for staff has resulted in an elevated guest experience
Real-time dynamic pricing means less time spent tracking competitor pricing
Access to data and easier reporting has resulted in actionable insights

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