Cloudbeds' connectivity and experience with hostels boost Ô de Casa's operations

OPERATIONS

How Ô de Casa, a 140-bed-hostel in São Paulo, enhances the guest experience and operational efficiency using Cloudbeds and integrated systems, including POS and housekeeping management.

Why it matters: Before Cloudbeds, Ô de Casa used another property management system. After much analysis and comparison with other providers, founder and co-owner Marina decided to sign up with Cloudbeds. Cloudbeds’ robust and precise system weighed heavily on her decision. In addition, Marina considers Cloudbeds to be a solution that caters well to the hostel market. “We really wanted to work with a company that was robust and attentive to the needs of the hostel market. This is essential for us,” explains Marina Moretti.

Connectivity with other solutions, especially POS, was another decisive factor in switching to the PMS, as it allowed the system to be turbocharged in a way that other solutions could not. Currently, Ô de Casa’s tech stack includes Glow POS for points of sale, Flexkeeping for housekeeping management, and Asksuite as a service chatbot. With these connected systems, the São Paulo hostel has managed to make its guests’ experience even more powerful.

Top 3 Core Objectives: Ô de Casa aimed to enhance its operations and guest experiences. They needed a solution which catered to their specific needs as a hostel and allowed for seamless integration of various systems.

Finding a flexible PMS: Ô de Casa specifically sought a system that understood the unique needs of hostels, such as managing rooms with various bed layouts.
Improving operational efficiency: Ô de Casa wanted to eliminate manual processes and reduce errors, which they achieved by integrating systems like their POS and housekeeping management with Cloudbeds.
Gaining data-driven insights: Ô de Casa wanted to be able to better forecast occupancy, understand pricing trends, and analyze guest data for strategic decision-making.

Innovators Mentioned

Ô de Casa

Cloudbeds

Marina Moretti

Founder and co-owner

Ô de Casa

"We really wanted to work with a company that was robust and also concerned about being very attentive to the hostel market. This is essential for us."

Marina Moretti

Founder and co-owner

👍 Founder and co-owner Marina Moretti said that Marina considers Cloudbeds a solution that caters well to the hostel market, which is a great differentiator for her.:

"We really wanted to work with a company that was robust and also concerned about being very attentive to the hostel market. This is essential for us."

⚖️ The selection process: During their research process, Marina Moretti evaluated Cloudbeds's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Cloudbeds was the best fit solution:

Founder and co-owner Marina Moretti said, about their decision: "Cloudbeds’ open API has allowed us to boost our system in a way that other systems could not. Having a POS system connected to Cloudbeds removes human error and optimizes our operation so that we don’t have to, for example, pass a bar bill onto a system bill. It also gives guests the experience of being able to easily place an order. Once they’re there, they don’t have to pay for everything on the spot."

📈 The results: Utilising Cloudbeds, Ô de Casa unlocks powerful API and integrations, unrivaled functionality for hostels, and reporting capabilities with valuable occupancy & pricing insights

A hostel-specific solution that caters to their specific needs: Ô de Casa successfully transitioned to Cloudbeds, a PMS that met their specific needs as a hostel, including the ability to manage rooms with different bed layouts.
Improved operational efficiency through system integration: Ô de Casa achieved significant improvements in operational efficiency by integrating various systems with Cloudbeds, including their POS (Glow POS), housekeeping management (Flexkeeping), and a service chatbot (Asksuite). This integration streamlined operations, reduced manual errors, and freed up staff time, demonstrating the power of a connected tech stack.
Enhanced guest experience and data-driven insights: Through Cloudbeds, Ô de Casa gained access to data and reporting functionalities that allowed them to understand guest preferences, forecast occupancy, and make informed pricing decisions. This data-driven approach facilitated a more personalized guest experience and enabled strategic decision-making, ultimately contributing to their success.