Operational Efficiency and Arrival Flow Improvements Thanks to Duve's online check-in and automated messaging, HHG has eliminated the need for in-person check-in for most properties. Guests now receive arrival details and room access codes automatically, allowing them to go straight to their room or chalet. This shift has saved staff dozens of hours per month and dramatically improved first impressions. As CEO Marcus Bauder puts it, “Today, time is the ultimate luxury. If I can cut check-in time for guests, that's a real luxury.”

Higher Guest Engagement and Seamless Communication Duve’s Communication Hub centralizes all guest communication, helping HHG’s team manage interactions across WhatsApp, Booking.com, Airbnb, SMS, and email. Additionally the team uses Duve’s Scheduled Messages to easily communicate key information at different points in the guest journey. For example, they share details about free shuttle services in pre-arrival emails, or share access code and WiFi details across multiple channels upon arrival. QR codes placed in guest rooms link directly to the Guest App, which sees an average of 7.3 sessions per stay during peak season, helping guests access property details, request support, or explore local tips with ease.

Personalized and Localized Content Delivery Using Duve's dynamic content capabilities, HHG adjusts app content and communications depending on the season. In the winter, foreign guests receive messages in English and Chinese; in the summer, local Japanese guests see content tailored to hiking, biking, and lakeside stays. HHG can independently update guest app content, communications, and upsell offerings without the need to rely on external teams, empowering teams to move quickly and adapt to events, seasons, or guest segments in real time.