How Norway’s Largest Hotel Saved 464 Hours Per Month With Flexkeeping

OPERATIONS

Clarion Hotel The Hub, Norway’s largest hotel with 800+ rooms, implemented Flexkeeping to digitize operations, connect every department, and automate workflows. They yielded a 570% ROI as a result.

Why it matters: Large, multi-department hotels often struggle with fragmented communication and manual processes that slow service and stress staff. By connecting all teams in one platform and automating routine tasks, Clarion Hotel The Hub eliminated inefficiencies, improved morale, and enhanced guest satisfaction.

Flexkeeping's automation tools integrated seamlessly with Mews to automate guest service tasks, cleaning schedules, and staff scheduling based on PMS data, saving the team 464 hours monthly.

Top 3 Core Objectives: Clarion Hotel The Hub set out to modernize operations, unify communication, and improve both efficiency and staff experience through automation and data-driven workflows.

Unify All Departments: Connect housekeeping, reception, maintenance, F&B, and events through a single platform to enable real-time updates and seamless collaboration.
Automate Manual Work: Replace time-consuming planning, calls, and task assignments with automated processes integrated directly with the PMS.
Boost Productivity & Wellbeing: Reduce overtime and stress by streamlining operations, ensuring fair workloads, and empowering staff with better visibility and control.

Innovators Mentioned

Clarion Hotel The Hub

Flexkeeping

Marianne Høybakk

Assistant General Manager

Clarion Hotel The Hub

André Schreiner

General Manager

Clarion Hotel The Hub

"For the first time, every department is using the same system. Housekeeping, reception, maintenance, F&B, even events. Everyone is connected."

Marianne Høybakk

Assistant General Manager

👍 Assistant General Manager Marianne Høybakk said that Flexkeeping unified all departments under one platform, creating real-time visibility and seamless cross-team collaboration.:

"For the first time, every department is using the same system. Housekeeping, reception, maintenance, F&B, even events. Everyone is connected."

⚖️ The selection process: During their research process, André Schreiner evaluated Flexkeeping's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Flexkeeping was the best fit solution:

General Manager André Schreiner said, about their decision: "Flexkeeping has had a significant positive impact on our operations. With a complex and large operation, we need systems that provide a clear overview, streamline processes, and simplify communication. Flexkeeping delivers on all fronts, contributing to both our efficiency and guest satisfaction."

📈 The results: By digitizing and automating operations with Flexkeeping, Clarion Hotel The Hub unified all departments, achieved a 570% ROI, and saved 464 hours per month. Productivity rose 91%, staff stress decreased, and guests now enjoy faster, more consistent service.

Flexkeeping delivered a 570% return on investment, saved 464 hours each month, and reduced sick leave by 3%, resulting in nearly 3,000 hours of labor saved annually.
Automation cut daily planning time from over two hours to 30 minutes, boosting productivity by 91%. Room readiness improved by 30%, issue resolution accelerated by 50%, and work allocation happened 78% faster.
75% of staff reported improved satisfaction, onboarding new hires is 50% faster, and reduced phone calls and overtime have fostered a calmer, more productive workplace—all while maintaining exceptional guest experiences.

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