The Annex Hotel achieves 454% ROI in Year 2 with Flexkeeping

OPERATIONS

At 24 rooms and 90% occupancy, The Annex Hotel in Toronto has no operational slack. By moving housekeeping, maintenance and front desk coordination into Flexkeeping, it reached a 454% ROI in Year 2 without adding headcount.

Why it matters: Small, high-occupancy boutiques cannot absorb the cost of manual coordination, because every miscommunication lands on a team already covering multiple roles. The Annex Hotel replaced Slack, WhatsApp and walks downstairs with one shared view, saving an estimated 21 hours per month and improving productivity across housekeeping, maintenance and front of house.

The Annex Hotel real-time room statuses and a single place to raise and track maintenance tasks. Its Mews integration sends room statuses directly into the PMS, so there are no manual updates across two systems.

Top 3 Core Objectives: The Annex Hotel needed to run a 24-room property at 90% occupancy with less coordination friction and no additional staff.

Unify team communication: Replace Slack, WhatsApp and in-person updates between housekeeping and the front desk with one shared view of room status.
Centralize maintenance tracking: Log, assign and follow through on issues raised during inspections in the same system as housekeeping.
Simplify housekeeping onboarding: Get new housekeeping teams up to speed quickly as The Annex Hotel changes housekeeping providers.

Innovators Mentioned

Flexkeeping

Sean Killeen

Hotel Manager

The Annex

"I can focus more on the front desk and host duties, which allows me to have a little bit more time with guests. Just getting more face-to-face interaction with people."

Sean Killeen

Hotel Manager

👍 Hotel Manager Sean Killeen said that Sean Killeen says Flexkeeping frees him from coordination work so he can spend more time with guests.:

"I can focus more on the front desk and host duties, which allows me to have a little bit more time with guests. Just getting more face-to-face interaction with people."

⚖️ The selection process: During their research process, Sean Killeen evaluated Flexkeeping's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Flexkeeping was the best fit solution:

Hotel Manager Sean Killeen said, about their decision: "Ease of use and time saving is going to be the biggest benefit. Having one place to go for housekeeping, maintenance and lost and found, as opposed to spreading yourself across a bunch of different platforms. Of all the apps I’ve used, Flexkeeping is probably the easiest to transition to and understand."

📈 The results: The Annex Hotel saves an estimated 21 hours and CAD $437 per month in direct labour costs. It reports a 57% overall productivity improvement without adding anyone to the team.