Case Study

Digitize, automate, win: The Zetter Group's story of triumph with Flexkeeping

Anuska

Flexkeeping · 十二月 07, 2022

To stay on top of their 3 hotels offering 96 guest rooms, The Zetter Group needed an easy way to oversee daily operations across all three properties. In Flexkeeping, they found the perfect partner to ditch outdated systems and adopt paperless communication that promotes transparency and efficiency.

Why it matters: Outdated software solutions in hotels result in inefficient daily operations‍. For The Zetter Group, the problem were tools that lacked technological flexibility, forcing staff to waste time and energy using paper and phone. Digitizing and automating their daily operations became a top priority.

After a seamless integration between Flexkeeping and apaleo‍, The Zetter Group team could oversee all daily operations at any time on their smartphones. They received automated reports with daily KPIs from Housekeeping, Maintenance, as well as details about potential guest complaints, events, and other important daily updates.

Top 3 Core Objectives: The Zetter Group wanted to automate processes, save money, and help the team manage their time more effectively.

Optimize daily operations: Especially in housekeeping and maintenance, where poor communication and task delegation between teams prevented both departments from being efficient.
Automate relevant reports: Housekeeping managers and other department managers have to submit daily reports. Instead of wasting time collecting data from paper reports, phone calls, and emails, they wanted automated, instant, and easy-to-read updates from all departments.
Destress the team: Inefficiencies, unknown situations, and lack of communication lead hotel staff to do tasks the hard way and eventually burn out. Why not destress the team by simplifying communication?

"Housekeeping was running on paper, maintenance got calls, and the management team lost hours every week preparing reports. We spent so much time trying to communicate and sort things out, trying to understand where the problems were before we could tackle them. The usual kind of inefficient operations we often see in a hotel. ‍Flexkeeping brought us an easier way of working together while making our whole team happier."

Liutauras Vaitkevicius

Managing Director

👍 Managing Director Liutauras Vaitkevicius said that he loves how he can now oversee everything very quickly at the touch of his fingertips, without having to text, call or email team members. His GMs can focus on customers rather than create endless reports:

"Housekeeping was running on paper, maintenance got calls, and the management team lost hours every week preparing reports. We spent so much time trying to communicate and sort things out, trying to understand where the problems were before we could tackle them. The usual kind of inefficient operations we often see in a hotel. ‍Flexkeeping brought us an easier way of working together while making our whole team happier."

⚖️ The selection process: During their research process, Liutauras Vaitkevicius evaluated Flexkeeping's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Flexkeeping was the best fit solution:

Managing Director Liutauras Vaitkevicius said, about their decision: "We were looking for an experienced partner that could help us transform daily operations and create an unstoppable housekeeping team. Flexkeeping won us over with their expertise, passion and great customer support."

📈 The results: Liutauras and his management team can now oversee all daily operations at any time on their smartphones.

No more paper and phone-based communication: Team communication flows centrally across all three properties via Flexkeeping.
Automation of daily operations: Housekeeping schedules and room updates have been fully automated. Maintenance tickets are delivered in seconds and are even translated for foreign team members. Zetter Group also uses digital checklists for quality and safety checks, digital SOPs for internal knowledge sharing, and Lost and Found.
Clear performance insights: Before Flexkeeping, management lost hours every week preparing reports in Excel.‍ Now, automated reports are just a click away, offering real-time, detailed insights into the team's performance and suggesting things to improve.