How Villa Copenhagen Automated 13,778 Tasks in 3 Months With Flexkeeping

OPERATIONS

Villa Copenhagen, a 390-room luxury hotel in Denmark, implemented Flexkeeping’s Automated Services to boost efficiency, reduce manual workload, and deliver scalable, personalized experiences for every guest.

Why it matters: Luxury hotels face the challenge of maintaining exceptional service while managing operational complexity. By automating service delivery directly from PMS data, Villa Copenhagen ensures guests receive personalized touches at scale, without increasing staff workload.

Automated Services makes special touches scalable. It turns PMS data into any number of personalized service tasks and automatically delegates them to the right department.

Top 3 Core Objectives: Villa Copenhagen sought to streamline service delivery while scaling personalization, ensuring each guest receives a unique experience automatically and flawlessly.

Automate Guest Service Delivery: Use real-time PMS data to trigger and route tasks automatically, such as early check-ins, late check-outs, and room moves, without manual input.
Personalize the Guest Journey: Deliver individualized experiences like birthday surprises, loyalty perks, and custom amenities through automated workflows.
Enhance Efficiency & Accuracy: Eliminate manual task creation to reduce errors, speed up operations, and allow staff to focus on guest interaction rather than administration.

Innovators Mentioned

Villa Copenhagen

Flexkeeping

Akvile Norkute

Housekeeping Manager, Villa Copenhagen

Villa Copenhagen

SEE

Sven Ellingsen Ephithite

Director of Tech Hotel Openings & Systems, Strawberry

Villa Copenhagen

"I used to spend an hour opening the day because of all the small tasks that needed to be manually added. Now, everything is automated."

Akvile Norkute

Housekeeping Manager, Villa Copenhagen

👍 Housekeeping Manager, Villa Copenhagen Akvile Norkute said that Daily setup that once took an hour is now fully automated, saving significant time and effort.:

"I used to spend an hour opening the day because of all the small tasks that needed to be manually added. Now, everything is automated."

⚖️ The selection process: During their research process, Sven Ellingsen Ephithite evaluated Flexkeeping's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Flexkeeping was the best fit solution:

Director of Tech Hotel Openings & Systems, Strawberry Sven Ellingsen Ephithite said, about their decision: "At Villa Copenhagen, we automated 13,700 tasks, which gave back nearly 150 hours to spend on the guest experience."

📈 The results: In just three months, Villa Copenhagen automated over 13,000 operational tasks and 6,000 personalized services using Automated Services. The team is more efficient and empowered due to scalable personalization.

13,778 tasks automated in 3 months. From real-time operational requests to predicted guest needs like baby cribs and pet setups, the hotel automated thousands of tasks using PMS data.
6,000+ personalized experiences triggered and delivered automatically, such as handwritten cards, VIP gifts, and AMEX loyalty perks.
Error-free execution due to seamless integration with Mews, ensuring every update is mirrored in real-time to reduce human error.