Case Study

How the Lerch Group streamlines guest departures with Guestnet’s Digital Check-out

Martin Tauber

Guestnet · 十二月 15, 2025

Whether on a business trip or vacation, the last impression counts. With Guestnet’s Digital Check-out, guests of the Lerch Group can complete their departure quickly, contactlessly, and conveniently via smartphone — without waiting in line at reception.

Why it matters: Manual check-outs during peak hours lead to bottlenecks, staff stress, and an inconsistent guest experience. Guestnet’s automated check-out process allows hotels to ensure a smooth, modern farewell that saves time, reduces workload, and leaves guests with a positive final impression.

The Guestnet Digital Check-out integrates seamlessly with the hotel’s PMS (ASA Hotel) and payment provider (Mollie). Guests receive an automatic notification the evening before departure, prompting them to check out online. They can review their bill, select their preferred payment method (credit card, PayPal, or Apple Pay), and complete the transaction securely in just a few taps. Once payment is confirmed, the invoice is automatically sent via email — no reception visit required.

Top 3 Core Objectives: The Lerch Group wanted to modernize its guest journey and optimize operational efficiency through digital solutions.

Simplify the check-out process: Eliminate reception bottlenecks with a contactless, mobile-first check-out.
Enhance guest satisfaction: Ensure a seamless, stress-free departure experience that leaves a lasting positive impression.
Reduce staff workload: Automate repetitive tasks, freeing up the team for personal guest interactions.

"The decision to implement Guestnet’s digital check-out was a logical step on our path toward further digitalization. We wanted to offer our guests a modern, time-saving way to end their stay – without waiting lines at the reception and entirely on their own device. Especially during peak times, the digital check-out noticeably relieves our team and improves service quality. Guests appreciate the flexibility and convenience this service provides."

Philipp Zwicker

Managing Director

👍 Managing Director Philipp Zwicker said that Guestnet’s digital check-out provides guests with a modern, time-saving departure experience while easing staff workload and enhancing overall service quality.:

"The decision to implement Guestnet’s digital check-out was a logical step on our path toward further digitalization. We wanted to offer our guests a modern, time-saving way to end their stay – without waiting lines at the reception and entirely on their own device. Especially during peak times, the digital check-out noticeably relieves our team and improves service quality. Guests appreciate the flexibility and convenience this service provides."

⚖️ The selection process: During their research process, Philipp Zwicker evaluated Guestnet's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Guestnet was the best fit solution:

Managing Director Philipp Zwicker said, about their decision: "The process couldn’t be easier for our guests: they receive an automatic message the evening before departure with the option for digital check-out, followed by a friendly reminder on the day of departure. After check-out, we thank them personally and send the invoice digitally if needed – creating a positive, modern final impression that stays in mind."

📈 The results: Guestnet’s digital check-out, integrated with Mollie’s payment solutions, delivered measurable improvements in both operations and guest satisfaction.

Time & labor savings: Reception workload significantly reduced, especially during peak departure times.
Fewer errors & better data quality: Automated data transmission ensures consistent and accurate records.
Higher guest satisfaction: Quick, contactless departures increase convenience and lead to better reviews and repeat bookings.