Case Study

Smooth handovers & optimized task management in the Best Western Plus Hotel Erb

Carina Hieger

hotelkit · 十二月 16, 2024

By using hotelkit, the privately owned hotel has succeeded in restructuring its work routines, which are now significantly faster and more efficient.

Why it matters: Information doesn’t get lost anymore as the handbook serves as a central knowledge pool for all employees.

The hotelkit App is accessible from anywhere, anytime.

Top 3 Core Objectives: The improvement of routines as well as team motivation were the key objectives.

Speed up communication: Speeding up communication within and between departments, was the main challenge in the Best Western Hotel Erb.
Workflow optimization: The workflow and task management needed to be reviewed and optimized in order to run smoothly and efficiently.
Increase team motivation: Team motivation was a driving factor.

"The checklists enable us to carry out the daily work quickly and efficiently. This way, we can spend more time taking care of our guests and their wishes."

Xenia Erb

General Manager

👍 General Manager Xenia Erb said that checklists enable to carry out daily work quickly and efficiently.:

"The checklists enable us to carry out the daily work quickly and efficiently. This way, we can spend more time taking care of our guests and their wishes."

⚖️ The selection process: During their research process, Xenia Erb evaluated hotelkit's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that hotelkit was the best fit solution:

General Manager Xenia Erb said, about their decision: "During the testphase already 35 users across all departments were using hotelkit. The daily handovers in the reception were digitized and the recurring routine tasks implemented without further ado. Convinced by the intensive usage during this phase, hotelkit was soon introduced to all employees. This contributed in making hotelkit part of the daily work routine, which also explains the high level of acceptance among the hotel employees."

📈 The results: hotelkit has become the central collaborative platform and contains all the important information that is needed when working at Best Western Plus Hotel Erb.

Daily communication works smoothly with approximately 190 handovers per month.
95 daily recurring tasks enable the team to take care of routine tasks in a structured and efficient manner. The 14 daily checklists ensure that no tasks are forgotten.
The knowledge of the hotel is clearly documented in 611 handbook articles.