Case Study

The Trainee Hotel: A Unique Training Experience at Living Hotels

Hasini Ganewita

hotelkit · 十二月 16, 2024

In October 2023, Living Hotels launched the Trainee Hotel pilot project, empowering 13 trainees to independently manage the Living Hotel Berlin Mitte for six weeks. This innovative program allows trainees to develop leadership skills, make decisions, and handle responsibilities autonomously using hotelkit’s communication platform, preparing them for a digital and efficient work environment.

Why it matters: The Trainee Hotel program responds to industry needs for independent, skilled workers, aligning with new Chamber of Commerce regulations. It serves as a dynamic training model for the hospitality industry, helping trainees gain real-world experience and boosting confidence and self-reliance among future professionals.

hotelkit supports the Trainee Hotel’s daily operations, helping trainees efficiently manage shift handovers, document tasks, and process repair orders. The platform’s ease of use and digital accessibility enhance the trainees' experience, providing clear, trackable communication and promoting a well-organized workflow.

Top 3 Core Objectives: Empower trainees to lead operations independently, enhance confidence and skills, and offer a modern, digital work environment using hotelkit.

Foster Independence and Leadership: The program allows trainees to manage operations, building confidence and decision-making abilities as they take responsibility in their roles.
Promote Digital Efficiency: With hotelkit as the primary communication tool, trainees gain experience in managing hotel operations digitally, which prepares them for a tech-driven workplace.
Prepare Trainees for Industry: The immersive experience offers realistic scenarios and feedback to prepare trainees for future roles, building resilience and self-reliance.

"hotelkit is extremely user-friendly. Even as a beginner, I was able to quickly navigate the platform."

Kevin Lang

Trainee at Living Hotel at Olympiapark in Munich

👍 Trainee at Living Hotel at Olympiapark in Munich Kevin Lang said that Kevin appreciates the accessibility and convenience hotelkit brings to his daily tasks at the Trainee Hotel.:

"hotelkit is extremely user-friendly. Even as a beginner, I was able to quickly navigate the platform."

⚖️ The selection process: During their research process, Kevin Lang evaluated hotelkit's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that hotelkit was the best fit solution:

Trainee at Living Hotel at Olympiapark in Munich Kevin Lang said, about their decision: "I consider hotelkit to be extremely convenient as it offers the possibility to track everything in a detailed manner. Clarifications that need to be made in person or via the phone can potentially lead to a loss of overview, so I consider this tool a great help."

📈 The results: The hotel has successfully boosted self-confidence among participants, improved operational skills, and positioned Living Hotels as a forward-thinking employer.

Increased Self-Confidence and Competence Increased Self-Confidence and Competence - Trainees reported a boost in self-confidence and a stronger grasp of operational processes, enhancing their readiness for the hospitality industry.
Positive Guest Feedback - Guests appreciated the initiative, which added a unique story to their stay and supported the project through encouraging feedback.
Efficient Digital Communication - With hotelkit, trainees could track tasks and shift handovers, minimizing errors and promoting an organized, efficient workflow.