Case Study

The successful implementation of hotelkit in 300+ hotels of Radisson Hotel Group

Daniela Gugerbauer

hotelkit · 十二月 16, 2024

In spring 2019, Radisson Hotel Group made the strategic decision to implement hotelkit as their chosen digital communication platform, thus connecting 35.000 employees in an unprecedented effort to engage staff and enhance collaboration across 95 countries.

Why it matters: In this article, we will outline what the implementation process and hotelkit training looked like. Currently, 317 Radisson Hotel Group hotels have seamlessly integrated hotelkit into their operations, connecting thousands of employees on one platform.

The All-in-One Hotel Operations Platform connects the teams of Radisson Hotel Group on a regional and international level. The hotelkit app is available in over 30 languages and offers tools that digitalize the daily to-dos, such as the daily handovers, tasks and repair management as well as the planning of housekeeping tasks.

Top 3 Core Objectives: The objectives include connecting staff across countries by facilitating information exchange with other Radisson Hotel Group hotels and strengthening team spirit through the use of social platforms. Another key goal was to ensure a quick and seamless implementation of a system that can be deployed across multiple hotels simultaneously, with a focus on providing excellent customer service for training and support throughout and after the rollout.

Connect staff across countries: Exchange information and ideas with teams from other Radisson Hotel Group hotels.
Strengthen team spirit: Social platform to strengthen the team spirit and employee engagement, like a Social Feed and Chat.
Quick and seamless implementation: A system which can be easily implemented in many hotels at the same time. Having excellent customer service available for trainings and questions throughout the rollout and after implementation.

"We were truly impressed by how quickly the platform was implemented in our hotels. The time between the initial onboarding conversation and the actual use of hotelkit went by in the blink of an eye."

Patrick Apostolo

Corporate Operations & Business Transformation Director EMEA

👍 Corporate Operations & Business Transformation Director EMEA Patrick Apostolo said that Patrick Apostolo is impressed by the quick implementation in 300 hotels. He says time between the initial onboarding conversation and the actual use of hotelkit went by in the blink of an eye.:

"We were truly impressed by how quickly the platform was implemented in our hotels. The time between the initial onboarding conversation and the actual use of hotelkit went by in the blink of an eye."

⚖️ The selection process: During their research process, Patrick Apostolo evaluated hotelkit's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that hotelkit was the best fit solution:

Corporate Operations & Business Transformation Director EMEA Patrick Apostolo said, about their decision: "Radisson Group Hotels evaluated a variety of systems before deciding on hotelkit to eventually connect all hotels of this prestigious global hotel chain."

📈 The results: hotelkit connects all organizational levels of Radisson Hotel Group, from the global headquarters to the different regions and their area offices, down to the individual hotels.

SOPs can be transmitted from the top level to the individual sites and are accessible to all employees on a central platform.
Employees have the possibility to share best practices and ideas within their hotel or with the entire hotel chain. This fosters standards and innovation across countries and even across continents.
Hotel staff benefits from a variety of social channels within hotelkit, that help improve the team spirit and staff engagement.