How DQuadrat Living Saved 26 Hours per Month with AI Review Replies

OPERATIONS

Explore how DQuadrat Living boosted their review response rate, saved time, and enhanced guest experiences with MARA's AI Review Assistant.

Why it matters: DQuadrat Living grappled with an exhaustive task of addressing 400-500 reviews each month. This required the managerial team to dedicate approximately 33 hours monthly. The employees responsible for managing reviews experienced workload and stress, with significant distraction from their daily tasks.

MARA's AI Review Assistant can handle all your online reviews for you. This new way of online reputation management is connected to all review platforms and can write AI replies tailored to your hotel over night for you.

Top 3 Core Objectives: DQuadrats key objectives consist of substantial monthly time and cost savings, decreasing the review management workload for staff to reduce stress, and increasing guest satisfaction by quickly and effectively responding to reviews.

Time and Cost Savings: The objective is to drastically minimize both time and costs, thus freeing up more time to interact and cater to guests during their stay.
Staff Workload Reduction: The aim is to decrease the workload and stress for the staff managing reviews, increasing efficiency and productivity.
Enhanced Guest Satisfaction: The goal is to respond promptly and effectively to reviews, thereby improving the guest satisfaction rate.

Innovators Mentioned

DQuadrat Living

MARA Solutions

Steffi Gruber

Head of Operations

DQuadrat Living

"MARA is the best example that AI should not replace employees in the hotel industry, but support them."

Steffi Gruber

Head of Operations

👍 Head of Operations Steffi Gruber said that MARA is the best example that AI should not replace employees in the hotel industry, but support them.:

"MARA is the best example that AI should not replace employees in the hotel industry, but support them."

⚖️ The selection process: During their research process, Steffi Gruber also researched TrustYou, and ultimately decided MARA Solutions was the best fit for them.

Head of Operations Steffi Gruber said, about their decision: "Uncomplicated collaboration, easy to use > can therefore also be used by team members in the front office and not just at the management level, no training is required to use Mara, AI learns when you feed it with data, effective quick answers to all reviews - a lot of time savings!"

📈 The results: From spending 33 hours each month responding to 400-500 reviews, to reducing this grueling task to a mere 6 hours - DQuadrat Living achieved this extraordinary result with the help of MARA.

Massive Time and Cost Savings: By using MARA, DQuadrat Living was able to cut down the time spent on responding to reviews from 33 hours to just 6 hours each month. This led to substantial cost savings of 1100 EUR/month. More impressively, with the AI's support, the first hotels of DQuadrat Living were able to reduce the time spent of the General Management to 0 hours, because the night audit team was now able to handle all reviews during their spare time. This not only streamlined review management but also led to fewer distractions in the daily business.
Increased Employee Satisfaction and Productivity: With the help of MARA, every employee is now able to answer reviews. This reduced workload and stress for staff managing reviews and ensured quick feedback for the guests. Responding to reviews became as easy as a single click. The time saved allowed the staff to focus more on value-adding tasks, especially spending time with guests, enhancing their satisfaction and overall experience at DQuadrat Living.