AI Review Assistant (by MARA Solutions)

4.8 (180 评论)

HT评分

100 分中的 100 分

Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。
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Thomas, Aljoscha, Ramona + 17 more experts recommend MARA Solutions

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AI Review Assistant (by MARA Solutions)

4.8 (180 评论)

在 50 中排名第 1 位的声誉管理

Effortless AI-powered Online Reputation Management: Respond to reviews in no time

96% 推荐度，163 家酒店推荐

Edwardian Hotels, little BIG hotels, JUFA Hotels 和另外160 家酒店

特征

Surveys & Feedback

4/5 features

短信短信

短信 |通过短信与客人交流以邀请他们进行审核的能力。这样做的好处是，由于隐私或门户网站未显示此信息，酒店经营者通常没有客人的电子邮件，因此他们需要另一种沟通方式。此外，世界越来越移动，这意味着 Hotel Tech 也应该如此。任务管理器 |根据评论/数据/见解/等创建任务的能力。所以其他用户可以跟进，请求不会丢失。目标 |又称 KPI。用户可以为他们的团队设定目标，以达到并评估成功或失败。这对于评估目的很有价值。
情绪分析
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
短信短信

短信 |通过短信与客人交流以邀请他们进行审核的能力。这样做的好处是，由于隐私或门户网站未显示此信息，酒店经营者通常没有客人的电子邮件，因此他们需要另一种沟通方式。此外，世界越来越移动，这意味着 Hotel Tech 也应该如此。任务管理器 |根据评论/数据/见解/等创建任务的能力。所以其他用户可以跟进，请求不会丢失。目标 |又称 KPI。用户可以为他们的团队设定目标，以达到并评估成功或失败。这对于评估目的很有价值。
工作流程管理
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.
工作流程管理
Respond to reviews

Quickly and easily respond to reviews from within the platform.
警报和通知
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
案例管理

简化运营并推动卓越服务。确保及时解决对客人的住宿产生负面影响的问题，并创造卓越的体验以超越他们的期望并推动积极的评价。

Reporting, Analytics & Insights

4/5 features

情绪分析
收入报告
竞争情报
企业报告
报告仪表板
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

社交媒体
Tripadvisor
Booking.com
Google

Admin & Settings

4/5 features

多物业管理
移动辅助功能

可用的附加元件和模組

MARA Solutions 的評論總結

4.8

出色的

180 评论

使用方便

4.9/5

客户支持

4.8/5

投资回报率

4.6/5

执行

4.8/5

推荐用途

180

声誉管理在 50 个排名中排名第 1

MARA Solutions 的定價

低于平均水平

该产品的定价低于该类别中的平均产品，这通常表明它是一种预算产品，具有较少的功能，专为较小的属性和较简单的用例而设计。

获取即时价格估算

输入房间数量以获取您的物业的即时价格估算

输入房间数量

成功的故事

参考文献

特色客户

MARA Solutions 的案例研究

参考文献

"MARA Solutions has streamlined our process of gathering and analyzing customer feedback, allowing us to pinpoint trends and continuously elevate our customer satisfaction. The draft automation feature ensures prompt feedback processing and timely responses, which have significantly enhanced our guest communication. Furthermore, the detailed insights into our hotel's performance provided by MARA Solutions make it possible for us to optimize our service offering in a targeted manner."

"MARA is a top-quality Review Reply Assistant! The high-quality AI replies, paired with the convenient Review Inbox that allows us to post replies directly to the review portals, is a big time-saver for us. Additionally, the analytics engine, which is tailored towards our hotels, enables easy comprehension of guest feedback, highlighting both negative and positive aspects mentioned by the guests. MARA gives us the sense of understanding guests in depth without the need to read every review. This aids us in learning from feedback swiftly"

"We chose MARA because it meets all our requirements - from detailed analytics to automatic responses and intuitive handling."

"We opted for MARA because it makes employees enjoy dealing with guest feedback again. It turns an otherwise tedious task into something fun. This promotes rapid learning from feedback and the improvement of the guest experience."

"Our response rate has significantly increased from 20% in December to over 90% now, thanks to Mara."

"MARA truly has given us a lot more free time for our teams to do what they do best, which is serving the customers."

"I love that I don't have to start from scratch. Especially on stressful days, MARA helps to answer all my reviews quickly and easily."

特色客户

按細分市場的受歡迎程度

類別

1 | 特小 (1-9 房间)

4 | 小 (10-24 房间)

41 | 中等的 (25-74 房间)

86 | 大 (75-199 房间)

47 | 特大 (200+ 房间)

國家

101 | Germany

18 | Austria

10 | Switzerland

8 | United Kingdom

7 | Spain

6 | Czech Republic

4 | France

3 | Portugal

1 | Malta

1 | Italy

1 | Slovakia

1 | Korea, South

1 | Chile

1 | Australia

1 | Liechtenstein

1 | Maldives

1 | Greece

1 | Romania

1 | Hungary

1 | Luxembourg

1 | India

類型

71 | 品牌酒店

67 | 市中心酒店

57 | 精品店

45 | 机场/会议酒店

39 | 有限的服务和经济型酒店

35 | 住宿加早餐旅馆

28 | 豪华酒店

26 | 度假村

17 | 长住服务式公寓

14 | 旅馆

1 | 房车公园和露营地

地區

165 | 欧洲

3 | 亚太地区

1 | 大洋洲

1 | 南美洲

類別

180 | 声誉管理

文章

MARA Solutions

1周前

How Leonardo Hotels Cluster East Streamlined their Review Management and Saved Time with MARA

MARA Solutions

1周前

How JUFA Hotels Transitioned to AI-Driven Reputation Management with MARA

MARA Solutions

2周前

How Stay KooooK Improved Response Quality and Gained More Time for Guests with MARA

MARA Solutions

1个月前

How Hotel MONOPOL Luzern Achieved Response Rates of up to 88% with MARA

MARA Solutions

1个月前

How AMANO Group Elevated Their Reputation Management with MARA

MARA Solutions

1个月前

Boosting Brand Image and Efficiency: Capsule Services' Success with MARA

MARA Solutions

1个月前

How Nena Apartments Boosted Productivity and Improved Guest Ratings Using MARA

MARA Solutions

1个月前

How STAYERY Increased Their Response Rate to Over 90% with MARA

MARA Solutions

1个月前

How THE FLAG Zürich Boosted Its Review Score by 4% Using MARA

MARA Solutions

2个月前

How DQuadrat Living Saved 26 Hours per Month with AI Review Replies

MARA Solutions

3个月前

MARA 通过优化调查和竞争对手集增强平台

MARA Solutions

3个月前

How little BIG hotels Increased Their Review Response Rate from 20% to 99% Across Multiple Properties

MARA Solutions

3个月前

How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management

MARA Solutions 的整合

公司	功能
Customer Alliance 93% 推荐，来自 96 家酒店	声誉管理
apaleo GmbH 0% 推荐，来自 0 家酒店	物业管理系统
Stripe 100% 推荐，来自 2 家酒店
Tripadvisor 100% 推荐，来自 1 家酒店	酒店元搜索管理软件
Booking.com 10% 推荐，来自 1 家酒店	数字营销机构
Google 0% 推荐，来自 0 家酒店	直接预订工具
此集成尚未经 Tawk.to (Website LiveChat) 验证。 Tawk.to (Website LiveChat) 0% 推荐，来自 0 家酒店	酒店聊天机器人
HolidayCheck AG 0% 推荐，来自 0 家酒店	声誉管理
OpenTable 0% 推荐，来自 0 家酒店	酒店餐厅 POS 系统