The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
AI Review Assistant (by MARA Solutions)
4.8 (316 评论)
Yumiko, Arina, Aljaz + 22 more experts recommend MARA Solutions
读 建议在 59 中排名第 1 位的 声誉管理
酒店经营者投票 MARA Solutions 作为 #1 声誉管理 2025 年的供应商 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldEffortless AI-powered Online Reputation Management: Respond to reviews in no time
96% 推荐度,260 家酒店推荐
Edwardian Hotels, little BIG hotels, JUFA Hotels 和另外257 家酒店
Bell - AI驅動的產品分析師
我分析了MARA Solutions的產品評論、專家推薦、功能、定價、整合及其他資訊,以生成以下摘要。
酒店業者說
酒店经营者喜欢 MARA,因为它可以节省时间,通过 AI 生成回复客户评论,提高 Expedia 等 OTA 的回复率和速度分数。它因易于使用、能够提供个性化回复和语言支持而受到称赞。虽然一些用户表示需要更多样化的回复、更深入的评论分析和更好的翻译,但 MARA 因通过减少重复任务所花费的时间来提高客户体验和运营效率而受到关注。
Edwardian Hotels, little BIG hotels, JUFA Hotels 和另外257 家酒店
閱讀他們的評論合作夥伴說
Industry experts recommend MARA for its unparalleled reputation management capabilities in the hotel industry. The platform's AI significantly boosts efficiency by automating review responses with high accuracy, capturing the hotel's unique tone and style. MARA consolidates reviews across platforms, allowing seamless management within existing dashboards. Standout features include its Brand Voice AI and multilingual capabilities. Users also appreciate the fast setup and continual feature expansion.
Yumiko, Arina, Aljaz and 22 others
閱讀他們的推薦按細分市場的受歡迎程度
類別
2 | 特小 (1-9 房间)
6 | 小 (10-24 房间)
74 | 中型 (25-74 房间)
153 | 大 (75-199 房间)
79 | 特大 (200+ 房间)
國家
173 | Germany
40 | Austria
16 | United Kingdom
15 | Switzerland
11 | Spain
7 | Netherlands
7 | Czech Republic
5 | United Arab Emirates
4 | France
4 | Portugal
2 | Italy
2 | United States of America
1 | Slovakia
1 | Finland
1 | Indonesia
1 | Vietnam
1 | Venezuela
1 | India
1 | Luxembourg
1 | Hungary
1 | Romania
1 | Maldives
1 | Liechtenstein
1 | Australia
1 | Chile
1 | Malta
1 | Korea, South
類型
144 | 品牌酒店
139 | 市中心酒店
111 | 机场/会议酒店
99 | 精品店
86 | 住宿加早餐旅馆
79 | 有限的服务和经济型酒店
57 | 豪华酒店
44 | 度假村
39 | 长住服务式公寓
28 | 旅馆
4 | 度假出租屋和别墅
1 | 汽车旅馆
1 | 房车公园和露营地
地區
286 | 欧洲
5 | 亚太地区
5 | 中东
2 | 北美
2 | 南美洲
1 | 大洋洲
類別
316 | 声誉管理
沒找到您要找的內容嗎?
由人工智能驱动
此描述由 AI 生成,它分析了以下来源,总结了 MARA Solutions 产品、功能和能力的描述。利用用户生成的经过验证的数据源,我们可以为酒店经营者生成更有帮助、更现实的描述,避免促销和夸张。
经过核实的酒店经营者点评
经过验证的专家建议
我们分析行业专家的建议,请他们描述产品的最有价值的特性和功能以及关键的区别因素以及该产品最适合哪些类型的酒店,以便为买家提取独特的见解和观点。
MARA Solutions 分析的专家建议: 25
阅读专家建议描述由 MARA Solutions 提供
虽然结合经过验证的用户评论和行业专家的分析来创建更加平衡的内容很重要,但供应商描述其整体公司和愿景的方式也可以揭示他们独特的观点或经营方式,这就是为什么人工智能也会吸收这些信息来添加更多的背景来描绘公司所说的内容与用户和行业专家所说的内容。
MARA Solutions 提供的描述:
"Responding to online reviews can be a daunting task, but it doesn't have to be with our AI Review Assistant of MARA. Our tool is designed to ease your Online Reputation Management process, making it more efficient, personalized, and time-saving. It offers the best and most personalized AI for responding to and analyzing your guest reviews. Here are some key features: - The most personal AI for review responses that adapts to your language - Review Inbox with collected reviews from all your review sources. Replying becomes as easy as hitting "Generate reply" > "Send" > "Done". - Truly personalized and actionable analytics, as individual as each hotel - Response automation (e.g. automatic responses to 5-star reviews without text from Google) - Compare your property's KPIs against your competitors' performance. - Gather more 5-star reviews with surveys: AI-aided review drafts for happy guests."
功能
智能片段
特征
Surveys & Feedback
Review Generation
Follow-up & Resolution
Reporting, Analytics & Insights
Channels
Admin & Settings
被推荐
成就
该供应商的趋势得分正在上升,AI Review Assistant (by MARA Solutions) 是 声誉管理 类别中 #1 最热门的产品(在 59 中),也是全球酒店技术生态系统中 #16 最热门的产品。 HTR 评估供应商在市场上的实时活动,让买家了解产品是否正在增长势头
学到更多MARA Solutions 已将其内部系统开放给 Hotel Tech Report 并获得了经过验证的支持认证。
Learn more about this achievement in the official press release酒店经营者投票 MARA Solutions 作为 #1 声誉管理 2025 年的供应商 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world该供应商已获得卓越证书,该证书颁发给体现透明文化并受到客户高度推荐的供应商。有关详细信息,请参阅帮助中心。
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceHotel Tech Score 是一个综合排名,包括关键信号,例如:用户满意度、评论数量、评论新近度和供应商提交的信息,以帮助买家更好地了解他们的产品。
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world推荐用途
平均水平
该产品的定价与该类别中的平均产品持平,这通常表明它是一种标准产品,具有标准功能,专为典型操作、用例和属性而设计。
获取即时价格估算
输入房间数量以获取您的物业的即时价格估算
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MARA Solutions 的案例研究
How McDreams Hotels Achieved 70% Time Savings in Reputation Management with AI
Dusseldorf (Germany)
How Leonardo Hotels Cluster East Streamlined their Review Management and Saved Time with MARA
Berlin (Germany)
How JUFA Hotels Transitioned to AI-Driven Reputation Management with MARA
Koenigswinter (Germany)
How Stay KooooK Improved Response Quality and Gained More Time for Guests with MARA
Bern (Switzerland)
How Hotel MONOPOL Luzern Achieved Response Rates of up to 88% with MARA
Lucerne (Switzerland)
How AMANO Group Elevated Their Reputation Management with MARA
Berlin (Germany)
Boosting Brand Image and Efficiency: Capsule Services' Success with MARA
Lucerne (Switzerland)
How Nena Apartments Boosted Productivity and Improved Guest Ratings Using MARA
Berlin (Germany)
How STAYERY Increased Their Response Rate to Over 90% with MARA
Berlin (Germany)
How THE FLAG Zürich Boosted Its Review Score by 4% Using MARA
Zurich (Switzerland)
How DQuadrat Living Saved 26 Hours per Month with AI Review Replies
Korntal-Munchingen (Germany)
How little BIG hotels Increased Their Review Response Rate from 20% to 99% Across Multiple Properties
Berlin (Germany)
How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management
(United Kingdom)
参考文献
"MARA Solutions has streamlined our process of gathering and analyzing customer feedback, allowing us to pinpoint trends and continuously elevate our customer satisfaction. The draft automation feature ensures prompt feedback processing and timely responses, which have significantly enhanced our guest communication. Furthermore, the detailed insights into our hotel's performance provided by MARA Solutions make it possible for us to optimize our service offering in a targeted manner."
"MARA is a top-quality Review Reply Assistant! The high-quality AI replies, paired with the convenient Review Inbox that allows us to post replies directly to the review portals, is a big time-saver for us. Additionally, the analytics engine, which is tailored towards our hotels, enables easy comprehension of guest feedback, highlighting both negative and positive aspects mentioned by the guests. MARA gives us the sense of understanding guests in depth without the need to read every review. This aids us in learning from feedback swiftly"
"We chose MARA because it meets all our requirements - from detailed analytics to automatic responses and intuitive handling."
"We opted for MARA because it makes employees enjoy dealing with guest feedback again. It turns an otherwise tedious task into something fun. This promotes rapid learning from feedback and the improvement of the guest experience."
"Our response rate has significantly increased from 20% in December to over 90% now, thanks to Mara."
"MARA truly has given us a lot more free time for our teams to do what they do best, which is serving the customers."
"I love that I don't have to start from scratch. Especially on stressful days, MARA helps to answer all my reviews quickly and easily."
特色客户
酒店评级
正在尋找特定資訊嗎?
一切都很好。
Hotelmanager 从 50-74 房间 旅馆及早餐 在 Meersburg (Bodensee) (Germany)
一旦掌握了方法,就非常棒!
Regionalmanager 从 100 to 199 房间 精品酒店 在 Wien (Austria)
极其易于使用
从 50-74 房间 精品酒店 在 Spital am Pyhrn (Austria)
MARA Solutions——声誉管理解决方案
Reputation Managerin 从 100 to 199 房间 精品酒店 在 Wien (Austria)
我非常喜欢玛拉的见解。
CEO & Co-Owner 从 100 to 199 房间 品牌酒店 在 Kloten (Switzerland)
出色的分析和报告
Front Office Manager 从 500+ 房间 市中心酒店 在 Dubai (United Arab Emirates)
顶级评分工具
Hotel Manager 从 100 to 199 房间 市中心酒店 在 Salzburg (Austria)
我们实现更好反馈管理的关键
Manager 从 100 to 199 房间 品牌酒店 在 Kloten (Switzerland)
实施 MARA,您将获得以下益处:时间、员工满意度、数据和事实,以及最重要的客户至上。
Front desk 从 100 to 199 房间 精品酒店 在 Monheim am Rhein (Germany)
非常棒的工具,可以节省你很多时间
Owner 从 50-74 房间 精品酒店 在 Aschheim (Germany)
专家问答和合作伙伴推荐
Submit Recommendation这个产品或服务在哪些方面做得很好?
MARA 让声誉管理变得轻松便捷。他们的分析功能简洁却功能强大,界面简洁易用。AI 的摘要始终准确,为酒店团队节省了大量时间。与 MARA 团队合作也非常愉快——他们反应迅速、乐于合作,并且真正了解酒店经营者的需求。
显示所有答案: "这个产品或服务在哪些方面做得很好?"
该产品或服务与竞争对手的区别是什么?
MARA 的方法简洁明了,令人耳目一新。虽然许多工具过于复杂,但 MARA 专注于酒店真正关心的方面:清晰度、速度和洞察力。他们以产品为先,其人工智能技术堪称一流,它不仅能进行总结,还能以人性化的方式捕捉语气和细微差别。从合作的角度来看,他们是少数几家让合作变得轻松愉快的公司之一。
显示所有答案: "该产品或服务与竞争对手的区别是什么?"
根据您对该产品或服务的体验,如果您可以向考虑该产品或服务的酒店经营者提供一条建议,您会提出什么建议?
如果您正在寻找一款简单易用且真正深入实用的工具,MARA 是您的理想之选。您不仅可以改进点评管理方式,还能真正了解宾客的感受。MARA 的创始人善于倾听、用心倾听,并不断探索为酒店及其合作伙伴创造价值的方法。
显示所有答案: "根据您对该产品或服务的体验,如果您可以向考虑该产品或服务的酒店经营者提供一条建议,您会提出什么建议?"
新聞
MARA Solutions
4个月前
MARA 推出“Ask Reviews Anything”——利用人工智能即时洞察客户反馈
MARA Solutions
6个月前
How McDreams Hotels Achieved 70% Time Savings in Reputation Management with AI
MARA Solutions
6个月前
MARA 和 MEWS 宣布全新合作,将宾客反馈转化为个性化服务
MARA Solutions
9个月前
MARA Solutions 被评为 2025 年最佳声誉管理解决方案
MARA Solutions
10个月前
How Leonardo Hotels Cluster East Streamlined their Review Management and Saved Time with MARA
MARA Solutions
11个月前
How JUFA Hotels Transitioned to AI-Driven Reputation Management with MARA
MARA Solutions
11个月前
How Stay KooooK Improved Response Quality and Gained More Time for Guests with MARA
MARA Solutions
11个月前
How Hotel MONOPOL Luzern Achieved Response Rates of up to 88% with MARA
MARA Solutions
1年前
How AMANO Group Elevated Their Reputation Management with MARA
MARA Solutions
1年前
Boosting Brand Image and Efficiency: Capsule Services' Success with MARA
MARA Solutions
1年前
How Nena Apartments Boosted Productivity and Improved Guest Ratings Using MARA
MARA Solutions
1年前
How STAYERY Increased Their Response Rate to Over 90% with MARA
MARA Solutions
1年前
How THE FLAG Zürich Boosted Its Review Score by 4% Using MARA
MARA Solutions
1年前
How DQuadrat Living Saved 26 Hours per Month with AI Review Replies
MARA Solutions
1年前
MARA 通过优化调查和竞争对手集增强平台
MARA Solutions
1年前
How little BIG hotels Increased Their Review Response Rate from 20% to 99% Across Multiple Properties
MARA Solutions
1年前
How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management
找到优秀的配对应用
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此集成尚未经 Cloudbeds 验证。
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Mews
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此集成尚未经 Flexkeeping 验证。
Flexkeeping
98% 推荐,来自 179 家酒店 |
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dailypoint™
88% 推荐,来自 146 家酒店 |
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Stripe
100% 推荐,来自 2 家酒店 |
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Tripadvisor
100% 推荐,来自 1 家酒店 |
酒店元搜索管理软件
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Booking.com
10% 推荐,来自 1 家酒店 |
数字营销机构
|
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Google
0% 推荐,来自 0 家酒店 |
直接预订工具
|
MARA Solutions 已向 Hotel Tech Report 开放其内部支持工具和流程,并已获得 GCSC 支持认证,该认证验证了他们为支持客户而采用的工具和流程。
2026
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