Case Study

Inside Fettehenne Hotels’ journey to operational excellence with Mews

Sara Arzan

Mews · 十月 22, 2024

This lifestyle hotel chain in Germany enhances operational excellence and guest experience with an impressive tech stack powered by Mews.

Why it matters: Fettehenne Hotels is a collection of four lifestyle properties in Germany, each with its own distinct character under a shared family-owned brand. Their journey began in 2018, when the first hotel in Leverkusen was transformed from a family estate into a charming retreat. The chain soon expanded rapidly, adding new properties with a focus on maintaining the individuality and personal touch of each hotel.

Despite their rapid scaling, Fettehenne Hotels remain a family-owned business that values personal connections with guests and employees alike.

Top 3 Core Objectives: "Mews is incredibly intuitive and so easy to navigate. It automates and simplifies task management, leaving us more time to spend with guests. From the very start, I knew Mews was the right choice for us." Cornel Müller, Founder

Onboarding in three days: As Fettehenne Hotels expanded, they faced the challenge of onboarding staff with varying levels of experience, from hospitality novices to seasoned professionals. Having a PMS that was intuitive and easy to learn was crucial for efficient training across the board.
Boosting direct bookings: Fettehenne Hotels aimed to reduce their reliance on OTAs and offer guests a seamless direct booking experience that highlight the unique character of each property.
Smooth, efficient guest experience: As Fettehenne Hotels expanded, managing payments efficiently and ensuring a seamless guest experience became critical. They needed a solution that allowed guests to check in and pay with minimal friction.

""Our guests love the personalized booking experience. It’s not just about reserving a room; they’re planning their entire stay with ease. Mews helps us remove all the frictions and focus entirely on curating memorable experiences.""

Cornel Müller

Founder

👍 Founder Cornel Müller said that "Our guests love the personalized booking experience. It’s not just about reserving a room; they’re planning their entire stay with ease. Mews helps us remove all the frictions and focus entirely on curating memorable experiences.":

""Our guests love the personalized booking experience. It’s not just about reserving a room; they’re planning their entire stay with ease. Mews helps us remove all the frictions and focus entirely on curating memorable experiences.""

⚖️ The selection process: During their research process, Cornel Müller evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Founder Cornel Müller said, about their decision: ""The training process was outstanding. Our staff – even those without a hospitality background – adapted so quickly, and it has made a huge difference in our operations.""

📈 The results: An exceptionally user-friendly interface allowed Hotels to set up Mews in just three days. The Mews Booking Engine was customized with branded room images and detailed descriptions. Mews Payments was integrated across all properties, allowing guests to pay and check in at any time, with their data securely stored for future visits.

- 3 days to go live with Mews - Shorter staff training times
- Mobile-friendly booking experience - Multiple payment options available
- Staff spend less time asking for payments and typing in numbers - Credit card details are replaced with an encrypted token so sensitive data is never seen or collected - 0.0075% chargebacks