Beyond streamlining their multi-property management, the operational makeover sparked a cultural shift, with the team successfully embracing modern property management.

Streamlined multi-property management: As a family-run business operating two properties, Hotel Patagonia Sur faced difficulties in managing staff and daily operations. Their outdated systems created complex and inefficient processes, making it hard to handle routine tasks and hindering their ability to scale.

Enhanced staff efficiency: The hotel's staff was accustomed to using outdated, manual systems. Transitioning to a modern, tech-driven approach required retraining long-term employees, some of whom had been working with paper-and-pen for over a decade.

Ease of use: Like many smaller businesses, Hotel Patagonia Sur lack a dedicated IT department. With limited resources, they needed a solution that was both easy to implement and user-friendly, particularly for staff with minimal hospitality experience. Their primary goals were to enhance efficiency, streamline staff management, and improve the check-in process.