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OPERATIONS
Ligula Hospitality Group operates at scale with Mews Multi-Property
Verified case study
Hotel Tech Report has reached out to hoteliers at Ligula Hospitality Group to verify this case study.
The fast-growing group of hotels is saving countless hours on rate management and portfolio admin while also discovering an unexpected solution to help them scale quickly and efficiently.
Why it matters:
Family-owned and rapidly growing, Ligula Hospitality Group is a fast-paced business with no time for repetitive processes and cumbersome technology. Founded in 2011 by their current CEO, today the group has 45 hotels under 6 different brands in Sweden, Denmark, and Germany, and as of January 2024 moved five of its hotels to the Best Western Plus brand.
Given their pace and the different segments of guests who they cater to through their brands, their success depends on flexibility and the ability to centralize operations.
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- Fast deployment - Streamlined portfolio operations - True partnerhsip
Top 3 Core Objectives:
“We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.”
Fredrik Ternsjö, Head of Revenue Distribution and Systems
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Live in 3 months: Despite having a small staff to drive the transition and a large number of properties to migrate, the team at Ligula set an ambitious goal: move 40 properties from their old system to Mews in 3 months.
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Streamlined operations across portfolio: Ligula was looking for a way to maximize their operational efficiency. They required a solution that would allow them to operate at scale and continue to grow, without having to hire more people to keep things running smoothly.
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Different brand needs: With six different hotel brands, technology needs differ from brand to brand. Some integrations are used by the entire portfolio, while other hotels have their own needs.
Innovators Mentioned
Mews
FT
Fredrik Ternsjö
Hotel Tech Report reached out to Fredrik Ternsjö who verified this case study.
Head of Revenue Distribution and Systems
Ligula Hospitality Group
"“We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.”"
Fredrik Ternsjö
Head of Revenue Distribution and Systems
👍 Head of Revenue Distribution and Systems
Fredrik Ternsjö
said that “We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.”:
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"“We wanted to be able to maintain consistency between properties, rate groups, users and segments. That’s why we were looking for a system that allowed us to grow without requiring more staff.”"
⚖️ The selection process:
During their research process, Fredrik Ternsjö
evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:
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Head of Revenue Distribution and Systems Fredrik Ternsjö said, about their decision: "“It's smooth sailing for us. We can copy an existing property and just change a few bits here and there as needed.”"
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The results:
Mews Multi-Property gave them exactly what they needed – the ability to centralize rate management and streamline updates across their portfolio. In addition to the timesaving, the centralization means that rates are updated at all hotels quickly and simultaneously and helps them maintain tighter administrative control over user access.
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Not only did they achieve their goal, but they realized that Mews would allow them to continue to scale their business. It simply required cloning one property, making minor changes, and they were ready to go live in very little time.
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Training new staff on Mews has been smooth too. When staff have questions, they simply direct them to either the help center to find an article that solves their problem or they suggest additional learning with Mews University, our e-learning resource.
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Mews Marketplace enables Ligula customize the different tech stacks to fit the needs of each brand. They now trial different integrations to evaluate which is best for them before they roll it out across the portfolio or specific hotels.
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