Case Study

Tusity uses Mews to power successful co-living hospitality

Sara Arzan

Mews · 十二月 15, 2023

The Spanish blended hospitality brand embraces hotel tech to give guests a seamless journey while boosting revenue.

Why it matters: Tusity provides modern co-living across its five locations in the Canary Islands. By combining the comfort and amenities of a home with the hospitality of a hotel, Tusity properties are perfect for long stays and blended living, specialized for corporate stays and accommodation for groups.

- 37% RevPAR increase from 2021 to 2022 - Zero chargebacks in two years - <3 minute average check-in time at Mews Kiosks

Top 3 Core Objectives: Tusity chose Mews for its user-friendliness in managing various aspects of the customer journey, from reservations to invoicing.

Multi-Property time-savings: Managing a complex portfolio of properties can be a manual and time-consuming process.
Speedy onboarding and training: New staff members need to be able to quickly learn complex systems like the PMS without demanding too much time and resource from busy colleagues.
Digital, flexible guest journey: The modern guest requires a modern guest journey, starting at the booking processes and in particular upon arrival.

"Mews Multi-Property reduces administrative overhead, minimizes errors, and ensures cohesive operations. Now we can manage our properties even more efficiently, maintain our brand consistency, and gain a competitive edge in the industry. We believe that Mews Multi-Property is the key to unlocking a new level of operational excellence in the world of hotel management."

Anna Adamczyk

Head of Innovation

👍 Head of Innovation Anna Adamczyk said that Mews Multi-Property has a transformative impact on hotel management::

"Mews Multi-Property reduces administrative overhead, minimizes errors, and ensures cohesive operations. Now we can manage our properties even more efficiently, maintain our brand consistency, and gain a competitive edge in the industry. We believe that Mews Multi-Property is the key to unlocking a new level of operational excellence in the world of hotel management."

⚖️ The selection process: During their research process, Anna Adamczyk evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Head of Innovation Anna Adamczyk said, about their decision: "“We connect to so many fantastic integrations through Mews and it’s always surprising how simple it is. There are no hidden costs and it doesn’t take long at all.”"

📈 The results: Mews Multi-Property offers centralized user management, simplifying access control across all properties. Mews University allows Tusity to offer a smooth onboarding to all new team members, regardless of whether they have existing hospitality experience. Tusity uses Mews Booking Engine to allow guests to easily book direct straight from their website.

• Significant operational time savings • Reduced administrative overhead and human errors • 150+ employee profiles easily managed
• 1 day of training for new staff on Mews University, followed by targeted team-by-team specifics • 7 days between welcome call and go live for Tusity WOW • 14 days between welcome call and go live for Tusity WOW
• 2.8-minute average check-in time at Mews Kiosks • 22% online check-in rate at Tusity YEAH • 17% online check-in rate at Tusity OMG Westeros • 5.2% booking engine conversion for Tusity WOW