Case Study

welcome hotels Switzerland Cuts Admin and Boosts RevPAR with Mews

Sara Arzan

Mews · 十二月 13, 2023

The Swiss hotel and apartment brand boost their KPIs while surpassing guest expectations.

Why it matters: welcome hotels operates two hotels in Zurich, Switzerland, as well as apartments and shared living spaces. Hotel Allegra Lodge offers a restaurant and bar and function rooms for meetings and events alongside its 165 rooms and suites, while Hotel Welcome Inn is also ideally located for those needing to stay close to Zurich airport.

- 27% higher occupancy (Jan-May 2023 vs Jan-May 2019) - 9% RevPAR increase (Jan-May 2023 vs Jan-May 2019) - €51 average upsell amount through online check-in (breakfasts)

Top 3 Core Objectives: At Mews, our primary objective is to streamline operations and enhance the experience for both our team and our guests. By significantly reducing administrative tasks, we empower our staff to focus on what matters most. Simultaneously, we offer our guests increased options and control over their stay, ensuring a more personalized and satisfying experience. Our innovative approach is designed to create a win-win situation for both hotel staff and guests, aligning with our commitment to revolutionizing the hospitality industry.

Fast onboarding, smart training: Onboarding with a new hospitality cloud can be stressful and time-consuming if it’s not done properly.
More ways to check-in: Guests expect to be able to check in quickly and digitally, whether that’s pre-arrival or at the hotel.

"What’s great about Mews is that it makes life easier for both our team and our guests. There is less admin to take care of and our guests have more choices throughout their stay."

Diana Roy

Revenue & Distribution Manager

👍 Revenue & Distribution Manager Diana Roy said that Mews streamlines hotel operations and enriches guest experiences, reducing admin work and increasing guest options.:

"What’s great about Mews is that it makes life easier for both our team and our guests. There is less admin to take care of and our guests have more choices throughout their stay."

⚖️ The selection process: During their research process, Diana Roy evaluated Mews's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Mews was the best fit solution:

Revenue & Distribution Manager Diana Roy said, about their decision: "“The variety of integrations is impressive, and it’s very easy to connect them. It helps us to be agile and work with the best hospitality tech.”"

📈 The results: Mews has a thorough and efficient implementation process to get hotels and their teams up and running quickly smoothly. As well as traditional front desk check-ins, guests at welcome hotels can check in online through Mews Guest Journey - cutting down queues at reception. Guests can also choose to check-in or check-out using Mews Kiosk, ensuring staff have more time with those guests who need their support.

• One week from welcome call to going live at Hotel Allegra Lodge • One week from welcome call to going live at Hotel Welcome Inn
• €51 average upsell amount through online check-in • 9% RevPAR increase (Jan-May 2023 vs Jan-May 2019)
27% higher occupancy (Jan-May 2023 vs Jan-May 2019)