Case Study

How Hotel Olden navigated a time‑sensitive PMS migration while preserving a luxury guest experience

Maria Sanchez

Planet · 九月 14, 2026

Hotel Olden needed to replace its PMS urgently after its provider ceased trading, all while preparing for seasonal reopening. Planet helped the team complete a fast, disruption‑free migration to Protel Cloud PMS. The hotel kept operations running smoothly and preserved its luxury guest experience throughout the transition.

Why it matters: This case shows how a boutique property can complete a time‑sensitive PMS migration without compromising service.

Protel Cloud PMS centralises hotel and restaurant operations, improves accessibility, and gives small teams the flexibility they need to run efficiently.

Top 3 Core Objectives: Hotel Olden needed to migrate to a new PMS quickly while keeping operations running smoothly and maintaining its luxury guest experience.

Fast PMS migration: Complete a time‑sensitive transition to a new PMS before the seasonal reopening, ensuring no disruption to daily operations.
Unified operations: Connect hotel and restaurant workflows under one system to simplify reporting, billing, and guest management.
Flexible accessibility: Adopt a cloud‑based PMS that enables remote access to reservations, reporting, and administration for a small, multi‑tasking team.

"With a limited timeframe to replace our previous PMS, Planet’s structured onboarding process and dedicated support helped us complete the transition successfully before reopening for the new season."

Christine Heaton

Administration, Finance & IT

👍 Administration, Finance & IT Christine Heaton said that Planet helped Hotel Olden complete a fast, disruption‑free PMS migration ahead of reopening:

"With a limited timeframe to replace our previous PMS, Planet’s structured onboarding process and dedicated support helped us complete the transition successfully before reopening for the new season."

⚖️ The selection process: During their research process, Christine Heaton evaluated Planet's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Planet was the best fit solution:

Administration, Finance & IT Christine Heaton said, about their decision: "Planet’s ability to integrate Protel Cloud PMS with our POS and support both hotel and restaurant operations in one system made it the clear choice for our business."

📈 The results: Hotel Olden completed its PMS migration on time and without operational disruption. The team now works with improved accessibility, unified hotel‑restaurant workflows, and simplified daily administration.

Disruption‑free migration The hotel transitioned to Protel Cloud PMS before reopening for the season, maintaining smooth operations throughout the change.
Unified workflows Integration with the POS system consolidated hotel and restaurant processes, making reporting and billing more efficient.
Improved accessibility Cloud‑based access allows staff to manage reservations, reporting, and administration remotely, increasing flexibility for a small team.