How Roomzzz automated 40% of payments and centralized multi-property management with RMS

OPERATIONS

Back in 2022, Roomzzz reviewed 20 PMS providers to find a partner that could support their growth and understand their vision. They chose RMS for its ability to unify multi‑property operations, automate routine tasks, and streamline payment workflows across all 11 properties. Since adopting RMS, Roomzzz has improved operational efficiency and created the foundation for a smoother, more connected guest experience.

Why it matters: Growing multi‑property brands often struggle with fragmented systems and manual operational processes that reduce efficiency and impact guest experience. Roomzzz faced these challenges firsthand as it scaled, making operational consistency increasingly difficult.

Roomzzz used RMS to automate essential tasks, including payments, VAT drop for long stays, and reporting, while unifying multi‑property visibility so staff could manage operations and reservations from one central system instead of juggling separate logins.

Top 3 Core Objectives: Roomzzz’s goal was to reduce operational friction across its growing portfolio and replace manual workflows with automated processes that improved speed, accuracy, and staff efficiency.

Unified Control: Give teams a unified way to manage availability, reservations, and operations across all properties.
Reduce Manual Processes: Automate time‑consuming tasks like payments, VAT drops, and night audit.
Improve Guest Experience: Create smoother pre‑arrival and on‑property interactions by eliminating operational bottlenecks.

Innovators Mentioned

Roomzzz Aparthotels

RMS

Victoria Curley

Head of Commercial

Roomzzz Aparthotels

"RMS has made a huge difference. Now everything’s in one place, so our teams can focus on guests instead of admin. It’s made us faster, more accurate, and we deliver a better experience at every property."

Victoria Curley

Head of Commercial

👍 Head of Commercial Victoria Curley said that RMS and RMS Pay have helped automate routine yet essential tasks, giving their team more time to focus on what mattered most: the guests in front of them.:

"RMS has made a huge difference. Now everything’s in one place, so our teams can focus on guests instead of admin. It’s made us faster, more accurate, and we deliver a better experience at every property."

⚖️ The selection process: During their research process, Victoria Curley evaluated RMS's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that RMS was the best fit solution:

Head of Commercial Victoria Curley said, about their decision: "We want partners who are true experts, not just a one-size-fits-all solution. With RMS, I know I’m talking to people who genuinely care about making things better for our teams and guests."

📈 The results: RMS enabled a rapid rollout with all properties live in under a week “It was the easiest onboarding process I've had of any system, and it should be the most difficult.” – Victoria Curley, Head of Commercial at Roomzzz. With less time spent on admin and routine tasks, teams can now focus more on guests and deliver a smoother, more connected experience.

40% of payments are automated with RMS Pay pay-by-link, reducing manual processing and eliminating errors. The guest portal and RMS Pay together completely changed the pre-arrival experience, allowing guests to check in, pay, and communicate with Roomzzz before they even arrive.
Up to 11 hours saved daily by automating the night audit.
3× increase in direct, on‑site bookings driven by unified control and cross‑property visibility.