How Harrison Hall Hotel Streamlined Operations With 25 Years Of roommaster Partnership

OPERATIONS

The Harrison Group operates 14 hotels along the East Coast, with Harrison Hall Hotel as its flagship property. Under General Manager Stacy Dadson, the family-run business uses roommaster to balance tradition with innovation.

Why it matters: Independent, family-owned hotels face growing pressure to match the efficiency and technology of larger chains. roommaster empowers Harrison Hall Hotel to streamline operations, enhance guest experiences, and stay competitive.

roommaster is an all-in-one property management system that simplifies hotel operations, reporting, and channel management.

Top 3 Core Objectives: Harrison Hall Hotel aimed to modernize operations, reduce manual workload, and strengthen its competitive position while maintaining personal service.

Operational Efficiency: Automate daily tasks and simplify workflows to save time and improve consistency across all shifts.
Enhanced Guest Experience: Streamline check-in and checkout processes to deliver faster, more personalized service.
Data-Driven Growth: Use reporting and analytics to track performance, forecast demand, and guide future business decisions.

Innovators Mentioned

Harrison Group

roommaster

Stacy Dadson

General Manager

Harrison Group

"“Beginning of each shift, our staff pulls up the dashboard which gives the arrivals, the checkouts, the list of who’s coming in, how many rooms we have as far as dirty, clean, out of order, on one screen, it gives us basically all of our information that we need to start our day.”"

Stacy Dadson

General Manager

👍 General Manager Stacy Dadson said that Harrison Hall Hotel maximizes efficiency through roommaster’s comprehensive dashboard:

"“Beginning of each shift, our staff pulls up the dashboard which gives the arrivals, the checkouts, the list of who’s coming in, how many rooms we have as far as dirty, clean, out of order, on one screen, it gives us basically all of our information that we need to start our day.”"

⚖️ The selection process: During their research process, Stacy Dadson evaluated roommaster's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that roommaster was the best fit solution:

General Manager Stacy Dadson said, about their decision: "“I really just can’t say how good it is because everything is just so at your fingertips and quick, right from the call to the reservation to the check-in to the checkout. I would definitely recommend roommaster.”"

📈 The results: With roommaster, Harrison Hall Hotel achieved faster operations, improved financial visibility, and stronger guest satisfaction.

Outcome 1: 50% Time Savings
Outcome 2: Streamlined Guest Check-In
Outcome 3: Real-Time Revenue Insights

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