RoomRaccoon’s all-in-one hotel management system with built-in PMS, channel manager and website booking engine empowers independent hotels like Vive La Vie Guesthouse with modern technology to streamline operations, increase revenue and delight guests.

Increase revenue: Like many other accommodation businesses, Vive La Vie faced a challenge with the commission structures imposed by online travel agencies. They required a system like RoomRaccoon with a built-in booking engine to minimize reliance on OTAs and cut back on commission expenses.

Enhance guest experiences: Vive La Vie faced challenges with its previous hotel management system, which required the manual execution of many tasks, consuming valuable time and resources. They needed a solution to simplify operations for staff while automating daily tasks to save time for more important activities like creating exceptional guest experiences.

Grow direct bookings: As a tourist hotspot in South Africa, competition in Franschhoek is fierce. To stand out, Vive La Vie recognised that creating a connected guest experience from booking to post-stay was essential, with direct bookings playing a major role. RoomRaccoon was an obvious choice for Vive La Vie due to its guest-facing booking engine features. These include discount codes, Raccoon Price Checker, a multi-property drop-down feature, currency and language converter, and customisable booking confirmation templates.