RoomRaccoon HMS

4.8 (549 评论)

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100 分中的 92 分
Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。
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Kay, David, Trevor + 36 more experts recommend RoomRaccoon

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RoomRaccoon HMS

4.8 (549 评论)

在 73 中排名第 3 位的 酒店管理软件

2025 年决赛入围者 HotelTechAwards

酒店经营者投票 RoomRaccoon 作为 #3 酒店管理软件 2025 年的供应商 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

独立酒店的终极一体化解决方案

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97% 推荐度，554 家酒店推荐

The PIGs, The Glen Boutique Hotel, Plantage Rococo 和另外551 家酒店

Bell avatar Bell - AI驅動的產品分析師

我分析了RoomRaccoon的產品評論、專家推薦、功能、定價、整合及其他資訊，以生成以下摘要。

酒店業者說

Hoteliers like RoomRaccoon for its ease of use, comprehensive functionality, and value in managing small to medium-sized properties. Key features include seamless channel management, dynamic pricing via yield management, and automation of tasks such as invoicing and guest communication. RoomRaccoon integrates with various booking platforms, which reduces the risk of overbooking and saves time. Some users noted concerns with response times from support, occasional system bugs, and the need for more customization options. Overall, RoomRaccoon helps improve operational efficiency, reduce the administrative burden, and enhance guest experience, contributing positively to revenue optimization and cost-saving measures.

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The PIGs, The Glen Boutique Hotel, Plantage Rococo 和另外551 家酒店

閱讀他們的評論

合作夥伴說

Industry experts recommend RoomRacoon for its innovative all-in-one cloud hotel management system that integrates PMS, Channel Manager, booking engine, and payments. Its unique approach includes real-time rate optimization and upscale features that streamline operations. Experts specifically highlight its user-friendly interface, seamless integrations, transparent pricing, and customer-centric approach, making it a strong contender for hoteliers aiming to enhance guest experiences and operational efficiency.

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Kay, David, Trevor and 36 others

閱讀他們的推薦

支持

基礎

Hoteliers often experience mixed reviews regarding RoomRaccoon's customer support. While there are instances where support is described as phenomenal, with prompt and helpful responses, there are concerns about the availability and accessibility of support services. Some users express frustration over the lack of 24-hour support, particularly during weekends, which can lead to delays in resolving critical issues. Additionally, certain reviews highlight difficulties in reaching customer support due to the company's growth, suggesting that the team size may be insufficient to manage the volume of clients effectively. The expertise and readiness of the support staff receive both praise and critique, depending on the user's experience. While some appreciate the thorough onboarding process and the assistance during initial setup, others feel left to navigate the software largely on their own, comparing RoomRaccoon's support unfavorably to competitors like Cloudbeds. Overall, while there are commendations for the friendly and helpful attitude of the support team, the need for faster response times and improved accessibility is evident.

Geschäftsführerin

4 个月前

已验证

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

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Geschäftsführerin

4 个月前

已验证

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

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Hotel Owner

11 个月前

已验证

... This system is easy, intuitive and most important logic. Even if you don't have hospitality background, it will be easy in short term learn how to use this system. Every time we have some questions ...

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Eigenaar (Owner)

7 个月前

已验证

... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het ...

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Eigenaar (Owner)

7 个月前

已验证

... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het ...

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Eigenaar (Owner)

7 个月前

已验证

... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het ...

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Eigenaar (Owner)

7 个月前

已验证

... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het ...

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General Manager

6 个月前

已验证

... Clear, fine system. Looks neat and tidy. Anyone on the staff can work with it. Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit. Iedereen van het personeel kan er mee werken. ...

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Owner

5 个月前

已验证

... I wanted to change the conformation e-mail that is being send out towards my guests, but that has been taken care of. ...

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Owner

5 个月前

已验证

... I wanted to change the conformation e-mail that is being send out towards my guests, but that has been taken care of. ...

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Owner

6 个月前

已验证

... The channel manager is what I like the most about the system. Everything is accessible from one log-in. Also the help from the customer succes team is very appreciated. ...

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Manager

9 个月前

已验证

... I like everything, especially that I get notifications on my phone when I receive a new booking. I also like that booking confirmations are sent automatically and that the system is easy to use and ...

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Owner

10 个月前

已验证

... Sometimes problem solving can get quite technical, so I would like it if the customer succes team assist me even more in these kind of situations. ...

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Owner

10 个月前

已验证

... Sometimes problem solving can get quite technical, so I would like it if the customer succes team assist me even more in these kind of situations. ...

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Owner

12 个月前

已验证

... I don't really have feedback for now. The feedback I had in the past was always taken seriously and taken into account when it comes to the development of the system. ...

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Owner

12 个月前

已验证

... I don't really have feedback for now. The feedback I had in the past was always taken seriously and taken into account when it comes to the development of the system. ...

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Owner

4 个月前

已验证

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am ...

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Owner

4 个月前

已验证

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am satisfied with the availability of the assistance ...

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Owner

4 个月前

已验证

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am satisfied with the availability of the assistance included ...

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Owner

4 个月前

已验证

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am satisfied with the availability ...

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Manager

9 个月前

已验证

... - Every now and then there are system bugs that needs some improvement. - It feels that sometimes the responses to queries are a bit vague. ...

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Manager

9 个月前

已验证

... - Every now and then there are system bugs that needs some improvement. - It feels that sometimes the responses to queries are a bit vague. ...

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Manager

9 个月前

已验证

... - Every now and then there are system bugs that needs some improvement. - It feels that sometimes the responses to queries are a bit vague. ...

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Manager

9 个月前

已验证

... Really easy to use! ...

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Manager

4 个月前

已验证

... If there are changes, it should be pointed out exactly what these changes contain. Umlauts are also not copied correctly from booking.com. Original: Wenn es Änderungen gibt, dann sollte darauf ...

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Manager

4 个月前

已验证

... If there are changes, it should be pointed out exactly what these changes contain. Umlauts are also not copied correctly from booking.com. Original: Wenn es Änderungen gibt, dann sollte darauf ...

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Owner

4 个月前

已验证

... I think the accessibility of the service should be improved, and I would like if I could change the address on final invoices. Original: Ik vind dat de bereikbaarheid van de service verbeterd zou ...

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Owner

8 个月前

已验证

... The communication towards me could be better. I was strongly advised by RoomRaccoon to move to another payment platform of RoomRaccoon. ...

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Sales and Events Manager

3 个月前

已验证

... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...

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Sales and Events Manager

3 个月前

已验证

... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...

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Owner

5 个月前

已验证

... Starting with RoomRaccoon was a difficult process. When you have a lot of technical questions, it is sometimes difficult to understand everything. An extra script with answers would be ...

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Owner

5 个月前

已验证

... Starting with RoomRaccoon was a difficult process. When you have a lot of technical questions, it is sometimes difficult to understand everything. An extra script with answers would be ...

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Owner

5 个月前

已验证

... Starting with RoomRaccoon was a difficult process. When you have a lot of technical questions, it is sometimes difficult to understand everything. An extra script with answers would be ...

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Owner

4 个月前

已验证

... In the past there have been failures, where it is nice to get feedback / verification from RoomRaccoon earlier. Original: In het verleden zijn er weleens storingen geweest, waarbij het fijn is om ...

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Owner

4 个月前

已验证

... In the past there have been failures, where it is nice to get feedback / verification from RoomRaccoon earlier. Original: In het verleden zijn er weleens storingen geweest, waarbij het fijn is om ...

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Owner

4 个月前

已验证

... In the past there have been failures, where it is nice to get feedback / verification from RoomRaccoon earlier. Original: In het verleden zijn er weleens storingen geweest, waarbij het fijn is om ...

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Owner

4 个月前

已验证

... Thanks to the system, I have a quick and up-to-date insight into the reservations, as well as up-to-date insight into the turnover of my company. Original: Dankzij het systeem heb ik snel en actueel ...

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owner

6 个月前

已验证

... Costumer support could be better as they always use technical language and for me it is not always easy to understand. ...

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Manager

5 个月前

已验证

... The program is very intuitive, not only visually, but also to know what needs to be done to update reservations and information. The helpcenter is also very complete and with a lot of information on ...

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Manager

5 个月前

已验证

... As they are constantly innovating and improving the program, sometimes language errors or computer bugs may appear. It would be nice if sometimes, instead of adding features, they focused on fixing ...

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Manager

5 个月前

已验证

... The program is very intuitive, not only visually, but also to know what needs to be done to update reservations and information. The helpcenter is also very complete and with a lot of information on ...

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Dirección

6 个月前

已验证

... 与页面的连接非常快，更改是即时的。 RoomRaccoon在指派了一个人解决疑惑后，总的来说进步了很多。当您有任何问题时， ...

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Dirección

6 个月前

已验证

... 与页面的连接非常快，更改是即时的。 RoomRaccoon在指派了一个人解决疑惑后，总的来说进步了很多。当您有任何问题时，您只需拨打他们在 Room ...

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Hotel Manager

6 个月前

已验证

... 比我们以前的系统更容易处理。一直有很多选择和创新。它工作得很好。下载和打印所有列表的选项非常好，例如 Racco ...

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Inhaber & Chef

3 个月前

已验证

... 由于 RoomRaccoon 的增长，几个月来获得客户支持并不容易。否则一切都完美契合。 ...

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Landgoed eigenaar

3 个月前

已验证

... 我们仍然是 RoomRaccoon 的新用户，目前我们没有太多可抱怨的！ ...

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Manager

5 个月前

已验证

... 目前我没有发现需要改进的地方。它们肯定会在未来出现，但 Roomraccon 始终关注建议和改进建议。 ...

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Owner

5 个月前

已验证

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Consultor hoteleiro

12 个月前

已验证

... 我唯一记得的是最终为线下运营商创建了停止销售管理流程。 ...

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Inhaberin

12 个月前

已验证

... 这个软件没什么好说的！缺少基本知识，您每天都会打开一张服务票，但一周后才得到答复！ ...

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Owner

11 个月前

已验证

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Owner

11 个月前

已验证

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Owner

11 个月前

已验证

... 主要是因为我们在该网站上看到的所有好评，我们与 RoomRaccoon 签订了为期一年的合同并预付了费用。我们选择此 PMS 的主要原因之一是因为我们被承诺能够集成 Stripe 支付。在我们签订合同后不久，他们最终告诉我们无法连接（他们的银行所在的荷兰和酒店所在的墨西哥之间存在条带连接限制），但他们向我们保证他们很快就会找到解决方案。几个月过去了，他们从来没有给我们一个解决方案——他们的一位高级领导——很友善地建议我们在美国开设一个银行账户（当然这是不可行的）。最重要的是，他们还向我们保证，他们有能力在拉丁美洲提供良好的客户支持。他们的支持是不存在的，通常我们的票证几个月都没有得到答复，或者他们只是简单地关闭票证而不给我们任何解决方案。最后，我与他们的一位销售总监进行了多次会议，他会做出无数的承诺，当然，他们从未兑现。您可能知 ...

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Owner

10 个月前

已验证

... 一体化系统，但经常出现问题且解决方案缓慢。 ...

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Owner

10 个月前

已验证

... 系统问题太频繁，解决方案需要很长时间。付款条件很荒谬。 7天后，尽管他们给我发了一张错误的发票并且忽略了解释和纠正，但不久之后就受到了经济处罚和系统封锁。 ...

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Diretor

4 个月前

已验证

... 经过一位优秀培训师 ...

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Diretor

4 个月前

已验证

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Diretor

4 个月前

已验证

... 经过一位优秀培训师的培训，事实证明该计划非常易于使用。 完成，我不会在 SEF 和 INE 上浪费时间，ROOMRACCOON 会处理好一切！ 无可挑剔的预订管理。 如有疑问， ...

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gerente

3 个月前

已验证

... 卓越合作伙伴 ...

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gerente

3 个月前

已验证

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gerente

3 个月前

已验证

... 初始配置非常直观，销售团队非常出色，从售后支持的 Catarina Capone 到配置和培训方面的 João Brito ...

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gerente

3 个月前

已验证

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Gestora Operacional

3 个月前

已验证

... 没有 24 小时支持，甚至周末也不行。周末我遇到问题，没有人立即帮助我，只能通过电子邮件联系，但最终还是花了一段时间。 ...

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Gestora Operacional

3 个月前

已验证

... 非常实用且易于使用。它具有多种功能，可让酒店经 ...

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Gestora Operacional

3 个月前

已验证

... 没有 24 小时支持，甚至周末也不行。周末我遇到问题，没有人立即帮助我，只能通过电子邮件联系，但最终还是花了一段时间。 ...

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Gestora Operacional

3 个月前

已验证

... 没有 24 小时支持，甚至周末也不行。周末我遇到问题，没有人立即帮助我，只能通过电子邮件联系，但最终还是花了一段时间。 ...

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Property Owner

3 个月前

已验证

... 人工支持非常少，人们只能在没有太多支持的情况下真正学习软件。我认为可能是因为团队比 Cloudbeds 小得多，因此无法有效地管理客户数量。 ...

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Property Owner

3 个月前

已验证

... 人工支持非常少，人们只能在没有太多支持的情况下真正学习软件。我认为可能是因为团队比 Cloudbeds 小得多，因此无法有效地管理客户数量。 ...

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Director

3 个月前

已验证

... 诚实和沟通是主要的改进。如果他们只是说我们决策过程中必不可少的 2 个功能无法实现，我们就会留下很好的印象。软件并不适合所有人，但阅读其他评论后，似乎该公司乐于进行误导性销售，只在产品上线前承认产品存在缺陷，希望您投入了大量时间，以至于您会接​​受它。在办理入住手续时预授权卡或使用他们自己的终端等基本功能都无法实现。当您意识到他们只是向您承诺这一点，以便他们可以向您发送他们自己的终端时，这更令人恼火，而这个终端的处理费用是我见过的最高之一。为了强调这是多么明显的误导性销售，如果没有预授权功能，我必须主动选择支付现有卡提供商近 4 倍的处理费，这样卡机上的金额才会从 RoomRaccoon 预先充值。我怀疑任何一位商界人士都无法证明这一点。客房服务应用程序只不过是一个计时器。没有原生应用程序，只有一个网页，没有真正的用户级访问控制，而且坦率地说，与市场上的其他产品相比，它的功能极其昂贵。不过，我甚至可以原谅这一切，我准备吸取教训，继续前进，如果公司能退还我非常高的实施费用，并取消我们的合同。除此之外，他们现在甚至不会回复电子邮件，我们作为一家小型独立酒店，现在不得不承担更多的费用，聘请律师并寻求法律补救措施，以弥补他们在实施、培训和开发一款根本不适合用途的产品时已经为我们造成的巨额成本，根据我们购买的产品。 ...

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Director

3 个月前

已验证

... 一种基本产品，被欺诈性地误售，沟通不畅，而且仍然没有退款。 ...

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Personal assistant

2 个月前

已验证

... Room Raccoon 系统让预订系统不再麻烦。它允许所有预订平台整合为一个平台，让预订协调者的工作更加顺畅。 ...

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Personal assistant

2 个月前

已验证

... 老实说，我对 Room Raccoon 的所有功能都很满意，并且现阶段想不出任何需要改进的地方。 ...

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Director

2 个月前

已验证

... 界面直观且易于导航，从前台到客房服务，我们所有员工都可以使用它。培训新员工变得轻而易举！F ...

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Director

2 个月前

已验证

... 界面直观且易于导航，从前台到客房服务，我们所有员工都可以 ...

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Director

2 个月前

已验证

... 界面直观且易于导航，从前台到客房服务，我们所有员工都可以使用它。培训新员工变得轻而易举！Frank Cachia 在我们搬家时非常出色，乐于助人 - 他高效又友好。 ...

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Owner

2 个月前

已验证

... RoomRaccoon 团队的客服支持非常轻松。他们随时为您提供帮助，解答任何问题。卓越的客户服务是我们成功合作的关键。 ...

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Owner

2 个月前

已验证

... 与技术支持人员沟通更快捷。导入的 OTA 准确匹配预订金额。如果遇到任何问题，请拨打电话联系。 ...

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FD

2 个月前

已验证

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FD

2 个月前

已验证

... 我之前在一个没有酒店管理系统的地方工作，为了及时了解预订、发票和每日报告，我付出了很多努力。我要为 Room Raccoon 的这款出色软件喝彩，我相信它不仅是快节奏环境中的日常 ...

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General Manager/ Head of Finance & Operations

1 个月前

已验证

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Owner

1 个月前

已验证

... 从网站到预订系统都经过简化，让客人感觉很熟悉。多语言通信。具有各种选项的报告系统 ...

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Owner

1 个月前

已验证

... 可以通过 WhatsApp 联系，方便联系。不过，还是要感谢客服的回电和对票务系统的回复 ...

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自動化

協助

Hoteliers often highlight the automation features of RoomRaccoon’s hotel management software as a key advantage that streamlines operations significantly. Users emphasize that the automation of billing and reporting tasks greatly reduces the manual workload, allowing staff to dedicate more time to guest services and other essential activities. The integration with platforms like Xero further enhances this automation by eliminating manual data entry associated with accounting processes. Overall, hoteliers appreciate the efficiency gains, noting that automated functions reduce errors and improve workflow productivity, contributing to a smoother operational experience.

Revenue Manager

3 个月前

已验证

... Als betalingen geautomatiseerd zouden kunnen worden en als prijzen per kamer beheerd zouden kunnen worden ...

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Revenue Manager

3 个月前

已验证

... Als betalingen geautomatiseerd zouden kunnen worden en als prijzen per kamer beheerd zouden kunnen worden ...

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Revenue Manager

3 个月前

已验证

... If the ccs could still be taxed automatically, that would be great. It would also be nice if you could link price types across room types. Original: Als de ccs nog geautomatiseerd belast kunnen ...

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Revenue Manager

3 个月前

已验证

... If the ccs could still be taxed automatically, that would be great. It would also be nice if you could link price types across room types. Original: Als de ccs nog geautomatiseerd belast kunnen ...

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General Manager

6 个月前

已验证

... I would like a direct debit for the payments, because now I have to log in Original: Ik zou graag een automatisch incasso willen voor de betalingen, want nu moet ik inloggen ...

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Owner

2 个月前

已验证

... Very automated and overall good experience ...

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Owner

6 个月前

已验证

... I am actually very happy with the system. But RoomRaccoon is updating the system on a frequently basis, so when thing changes I need the help of the customer succes team. ...

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Owner

6 个月前

已验证

... User-friendly system ...

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Owner

12 个月前

已验证

... All-in-one system ...

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Manager

3 个月前

已验证

... Creation of an app, that through the phone we can manage all the configurations of RoomRaccoon, without having to always access through the browser. Original: Criação de uma app, que através do ...

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Manager

3 个月前

已验证

... Creation of an app, that through the phone we can manage all the configurations of RoomRaccoon, without having to always access through the browser. Original: Criação de uma app, que através do ...

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Manager

9 个月前

已验证

... - Its so modern - I love the way that everything pulls through from the booking engine - Its really great that you can send automatic documents ...

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Owner

5 个月前

已验证

... An easy to implement system where everything can be connected properly! Original: Een makkelijk uitvoerbaar systeem waar alles goed te koppelen is! ...

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owner

6 个月前

已验证

... It is an easy software to work with. Very user friendly and practical system that is making my day easier. ...

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Dirección

6 个月前

已验证

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Landgoed eigenaar

3 个月前

已验证

... RoomRaccoon 非常适合我们：在使用该系统之前，我们必须手动完成预订 ...

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Consultor hoteleiro

12 个月前

已验证

... 我唯一记得的是最终为线下运营商创建了停止销售管理流程。 ...

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Consultor hoteleiro

12 个月前

已验证

... 我喜欢将酒店管理、预订、定价、收益、套餐、渠道管理、计费、追加销售和许多其他功能的各个方面互连起来的简单性。 ...

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Owner

11 个月前

已验证

... Room Raccoon 是一款优秀的酒店管理系统，非常适合各类住宿类型的宾馆和旅馆。它可以很好地集成到各种预订平台以及预订引擎中以推动预订。该实用程序可以节省时间并最大 ...

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Front office Manager

4 个月前

已验证

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gerente

3 个月前

已验证

... 通过推送与 OTAS 和 APP 的连接速度有一些改进，例如从 Booking 应用到程序的通信延迟。RaccoonPay ...

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gerente

3 个月前

已验证

... 通过推送与 OTAS 和 APP 的连接速度有一些改进，例如从 Booking 应用到程序的通信延迟。RaccoonPay 的价格应该更低一些。这方面的税费非常高。支持团队应该更快地回复问题。我知道有时许多公司会要求对所有事情都提供支持，而不是试图自己解决问题。如果可能的话，我希望每月账单的价格更便宜一些。现在维持一家公司的成本非常高，所以如果我们能以某种方式节省开支，那就更好了。关于主板，我只是希望房产地图更直观，就像平面图一样，这样我们就可以轻松查看整个房产，并根据客人的要求和需求重新安置他们。如果我们可以将平面图放在程序上，它能让我们更好地了解我们的房产，并进行我们喜欢的修改，更换房间，重新安置客人，封锁楼层进行维护。如果我们可以在产品页面上添加更多互动链接，那么我们就可以销售更多产品，从而为我们的销售提供更大的投入。我认为我们还可以在房间图像中输入酒店的 3D 图像，就像视频一样。通过这种输入，客人就可以真正了解他们将要访问的酒店或住所，我们可以显示一些特定日期的装饰选项，例如公司活动、情人节、活动、会议等...营销图像的一些改进可以为未来提供更多的预订，并巩固需要组织此类项目的公司。 ...

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gerente

3 个月前

已验证

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General Manager

2 个月前

已验证

... RoomRaccoon 彻底改变了我们酒店的运营方式，提供了多项简化工作流程的功能。与 Xero ...

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General Manager

2 个月前

已验证

... RoomRaccoon 彻底改变了我们酒店的运营方式，提供了多项简化工作流程的功能。与 Xero 的无缝集成消除了我们过去处理的大部分手动处理，为我 ...

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General Manager

2 个月前

已验证

... RoomRaccoon 彻底改变了我们酒店的运营方式，提供了多项简化工作流程的功能。与 Xero 的无缝集成消除了我们过去处理的大部分手动处理，为我 ...

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FD

2 个月前

已验证

... 我之前在一个没有酒店管理系统的地方工作，为了及时了解预订、发票和每日报告，我付出了很多努力。我要为 Room Raccoon ...

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FD

2 个月前

已验证

... 我之前在一个没有酒店管理系统的地方工作，为了及时了解预订、发票和每日报告，我付出了很多努 ...

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Owner / GM

2 个月前

已验证

... RoomRaccoon 是一个简单而有效的酒店管理系统，它将我们需要的一切集中在一个地方，从而节省了时间，并且拥有一支出色的支持团队随时准备提供 ...

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整合

有限

Hoteliers often praise RoomRaccoon for its broad range of integrations with various booking platforms and systems, which greatly enhance their property management efficiency. The software reportedly allows seamless connectivity with essential systems like POS and CRM, reducing manual workload and ensuring data accuracy. However, some users express concerns about the ease of setting up these integrations, mentioning occasional syncing issues that require manual intervention, particularly with some platforms like Agoda. Overall, the ability to connect easily with existing hotel infrastructure is seen as a major advantage, though improvements in integration reliability and setup simplicity would further boost user satisfaction.

Geschäftsführerin

4 个月前

已验证

... There is nothing to improve in my eyes - it is thought of everything. We are 100% satisfied. An already integrated POS system - that might be something :-) But you can already connect with everything ...

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Geschäftsführerin

4 个月前

已验证

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

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Geschäftsführerin

4 个月前

已验证

... There is nothing to improve in my eyes - it is thought of everything. We are 100% satisfied. An already integrated POS system - that might be something :-) But you can already connect with everything ...

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Revenue Manager

3 个月前

已验证

... If the ccs could still be taxed automatically, that would be great. It would also be nice if you could link price types across room types. Original: Als de ccs nog geautomatiseerd belast kunnen ...

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Revenue Manager

3 个月前

已验证

... If the ccs could still be taxed automatically, that would be great. It would also be nice if you could link price types across room types. Original: Als de ccs nog geautomatiseerd belast kunnen ...

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Eigenaar (Owner)

7 个月前

已验证

... The database that you have in the system should be a bit more extensive so that you can do all your marketing with it. for example with a mass mailing or a link with another mail package. (translated ...

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Eigenaar (Owner)

7 个月前

已验证

... The database that you have in the system should be a bit more extensive so that you can do all your marketing with it. for example with a mass mailing or a link with another mail package. (translated ...

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Eigenaar (Owner)

7 个月前

已验证

... The database that you have in the system should be a bit more extensive so that you can do all your marketing with it. for example with a mass mailing or a link with another mail package. (translated ...

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Owner

5 个月前

已验证

... Efficient and easy to use ...

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Owner

10 个月前

已验证

... The offer of connections to the OTAs could be larger. It would help to get more visibility on more international OTAs ...

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Owner

10 个月前

已验证

... The offer of connections to the OTAs could be larger. It would help to get more visibility on more international OTAs ...

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Owner

10 个月前

已验证

... The offer of connections to the OTAs could be larger. It would help to get more visibility on more international OTAs ...

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Owner

10 个月前

已验证

... The offer of connections to the OTAs could be larger. It would help to get more visibility on more international OTAs ...

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Owner

10 个月前

已验证

... It's an all in one software and I do not need to have more than one software to manage my property ...

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Owner

12 个月前

已验证

... The system saves me a lot of time. All channels are synced and grouped in one system. That's why I never had a overbooking again. ...

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Owner

12 个月前

已验证

... The system saves me a lot of time. All channels are synced and grouped in one system. That's why I never had a overbooking again. ...

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Front Desk Agent

4 个月前

已验证

... You could have more direct connections to other sales channels and OTAs directly from the program instead of using an intermediary. Original: Podia ter mais ligações directas a outros canais de ...

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Front Desk Agent

4 个月前

已验证

... You could have more direct connections to other sales channels and OTAs directly from the program instead of using an intermediary. Original: Podia ter mais ligações directas a outros canais de ...

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Manager

4 个月前

已验证

... If there are changes, it should be pointed out exactly what these changes contain. Umlauts are also not copied correctly from booking.com. Original: Wenn es Änderungen gibt, dann sollte darauf ...

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Owner

2 个月前

已验证

... The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants ...

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Owner

2 个月前

已验证

... The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants ...

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Owner

5 个月前

已验证

... An easy to implement system where everything can be connected properly! Original: Een makkelijk uitvoerbaar systeem waar alles goed te koppelen is! ...

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Owner

5 个月前

已验证

... Everything is linked in RoomRaccoon, which is very convenient to work with. The system is easy to implement and submitting the online booking ensures that the system helps us further in our daily ...

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Owner

5 个月前

已验证

... An easy to implement system where everything can be connected properly! Original: Een makkelijk uitvoerbaar systeem waar alles goed te koppelen is! ...

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Owner

5 个月前

已验证

... An easy to implement system where everything can be connected properly! Original: Een makkelijk uitvoerbaar systeem waar alles goed te koppelen is! ...

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Dirección

6 个月前

已验证

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Hotel Manager

6 个月前

已验证

... 比我们以前的系统更容易处理。一直有很多选择和创新。它工作得很好。下载和打印所有列表的选项非常好，例如 Raccoonpay 和 ...

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Hotel Manager

6 个月前

已验证

... 比我们以前的系统更容易处理。一直有很多选择和创新。它工作得很好。下载和打印所有列表的选项非常好，例如 Raccoonpay 和 Reservatio ...

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Inhaber & Chef

3 个月前

已验证

... 使用 RoomRaccoon，您不再需要担心您的酒店流程。该程序运行顺利，并在不断改进。例如，设置多种语言或一般发票的能力 ...

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Owner

11 个月前

已验证

... 主要是因为我们在该网站上看到的所有好评，我们与 RoomRaccoon 签订了为期一年的合同并预付了费用。我们选择此 PMS 的主要原因之一是因为我们被承诺能够集成 Stripe 支付 ...

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Owner

11 个月前

已验证

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Owner

11 个月前

已验证

... 主要是因为我们在该网站上看到的所有好评，我们与 RoomRaccoon 签订了为期一年的合同并预付了费用。我们选择此 PMS 的主要原因之一是因为我们被承诺能够集成 Stripe 支付。在我们签订合同后不久，他们最终告诉我们无法连接（他们的银行所在的荷兰和酒店所 ...

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Owner

11 个月前

已验证

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Owner

10 个月前

已验证

... 最好的事情是一切都在一个系统中。预订引擎、渠道管理器、预订管理、会计、支付提供商。导航非常直观。与 RaccoonPay 的集成非常有用。 ...

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Owner

10 个月前

已验证

... 最好的事情是一切都在一个系统中。预订引擎、渠道管理器、预订管理、会计、支付提供商。导航非常直观。与 RaccoonPay 的集成非常有用。 ...

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Manager

4 个月前

已验证

... 他们可以改进与其他合作平台的界面。根据我们的经验，还有一些工作要做。 ...

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Manager

4 个月前

已验证

... 他们可以改进与其他合作平台的界面。根据我们的经验，还有一些工作要做。 ...

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Manager

4 个月前

已验证

... 他们可以改进与其他合作平台的界面。根据我们的经验，还有一些工作要做。 ...

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gerente

3 个月前

已验证

... 通过推送与 OTAS 和 APP 的连接速度有一些改进，例如从 Booking 应用到程序的通信延迟。RaccoonPay ...

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gerente

3 个月前

已验证

... 卓越合作伙伴 ...

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gerente

3 个月前

已验证

... 通过推送与 OTAS 和 APP 的连接速度有一些改进，例如从 Bookin ...

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gerente

3 个月前

已验证

... 通过推送与 OTAS 和 APP 的连接速度有一些改进，例如从 Booking 应用到程序的通信延迟。RaccoonPay ...

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gerente

3 个月前

已验证

... 通过推送与 OTAS 和 APP 的连接速度有一些改进，例如从 Booking 应用到程序的通信延迟。RaccoonPay ...

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Property Owner

3 个月前

已验证

... 该软件用途广泛，消息自动化功能为我们节省了大量时间。渠道管理器对于我们的工作方式非常重要，一旦我们 ...

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Property Owner

3 个月前

已验证

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Director

3 个月前

已验证

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Personal assistant

2 个月前

已验证

... Room Raccoon 系统让预订系统不再麻烦。它允许所有预订平台整合为一个平台，让预订协调者的工作更加顺畅。 ...

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General Manager

2 个月前

已验证

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General Manager

2 个月前

已验证

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General Manager

2 个月前

已验证

... 尽管 RoomRaccoon 是一个非常强大的平台，但仍有几个方面可以改进。首先，与 Agoda 的集成需要注意，因为可用性和价格并不总是像与其他平台一样顺畅同步。这个同步问题虽然不是 RoomRaccoon 独有的，但有时会导致需要手动更正的差异。改进这种集成将对我们的整体工作流程产生重大影响。另一个改进可能是增加更高级的报告和分析。虽然当前的报告功能很有用，但能够自定义报告并深入了解客人行为和财务趋势将帮助我们做出更多数据驱动的决策。例如，能够创建自定义报告以跟踪特定的关键绩效指标 (KPI) 随时间的变化将改变我们的收入管理和营销策略。此外，更详细地了解客人的偏好和预订模式将有助于我们进一步定制我们的服务和追加销售机会。尽管有这些小的改进空间，但 RoomRaccoon 仍然是我们酒店的一个宝贵工具。易于使用，加上强大的集成功能，简化了我们的日常运营，让我们能够更加专注于提供更好的客户体验。我们相信，随着持续改进，RoomRaccoon 将继续成为像我们这样的独立酒店经营者的最佳解决方案。 ...

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Owner

2 个月前

已验证

... 与技术支持人员沟通更快捷。导入的 OTA 准确匹配预订金额。如果遇到任何问题，请拨打电话联系。 ...

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Group General Manager/ Head Of Finance & Operations

1 个月前

已验证

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Owner

1 个月前

已验证

... 可以通过 WhatsApp 联系，方便联系。不过，还是要感谢客服的回电和对票务系统的回复 ...

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Owner

1 个月前

已验证

... 从网站到预订系统都经过简化，让客人感觉很熟悉。多语言通信。具有各种选项的报告系统 ...

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價值

不經濟

Hoteliers often find RoomRaccoon’s Hotel Management Software to be a valuable investment due to its competitive pricing compared to the extensive features offered. Many users appreciate the cost-effectiveness, noting that the software saves significant time by automating tasks and reducing manual labor. The clear and transparent pricing model is highlighted, with no hidden fees, making budgeting more straightforward. Additionally, hoteliers value the ability to integrate seamlessly with existing systems, further enhancing its cost efficiency. The thoughtful design of the platform ensures that users receive a good return on investment, as it streamlines operations and improves overall hotel management, contributing to increased profitability.

Geschäftsführerin

4 个月前

已验证

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

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Geschäftsführerin

4 个月前

已验证

... There is nothing to improve in my eyes - it is thought of everything. We are 100% satisfied. An already integrated POS system - that might be something :-) But you can already connect with everything ...

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Geschäftsführerin

4 个月前

已验证

... There is nothing to improve in my eyes - it is thought of everything. We are 100% satisfied. An already integrated POS system - that might be something :-) But you can already connect with everything ...

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Owner

5 个月前

已验证

... The biggest advantages of using RoomRaccoon is the ease of use. Also, I used to work with pen and paper, so I save a lot of time now. ...

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Front office

12 个月前

已验证

... It would be nice if you can add more options to certain reservations. So that you can add details such as, allergies, extra beds etc in one click. ...

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Manager

9 个月前

已验证

... Overall really happy with the system ...

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Owner

10 个月前

已验证

... Everything is in one software ...

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Front Office Manager

12 个月前

已验证

... The information is very easy to read and the fact that it's everything in one page is great. I do not have to change windows or pages to check the information, which is good if you're using a mobile ...

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Manager

3 个月前

已验证

... Simple and intuitive and with a good response time at the support level Original: Simples e intuitivo e com um bom tempo de resposta ao nivel de suporte ...

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Manager

3 个月前

已验证

... The ease of the platform itself, to access all menus. The speed in response every time we need a contact. A good quality / price ratio Original: A facilidade da plataforma em si, para aceder a todos ...

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Owner

4 个月前

已验证

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am satisfied with the availability of the assistance included ...

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Manager

4 个月前

已验证

... It's a very complex question. What I like most is the fact that there has never been a breakdown, whether from a cell phone or a computer. Original: Das ist eine sehr komplexe Frage. Am meisten ...

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Manager

4 个月前

已验证

... It's a very complex question. What I like most is the fact that there has never been a breakdown, whether from a cell phone or a computer. Original: Das ist eine sehr komplexe Frage. Am meisten ...

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Owner

4 个月前

已验证

... I think the accessibility of the service should be improved, and I would like if I could change the address on final invoices. Original: Ik vind dat de bereikbaarheid van de service verbeterd zou ...

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Owner

5 个月前

已验证

... I would like to have an option to add notes to a reservation since we have a lot of loyal guest. ...

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Sales and Events Manager

3 个月前

已验证

... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...

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Sales and Events Manager

3 个月前

已验证

... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...

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Sales and Events Manager

3 个月前

已验证

... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...

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Owner

5 个月前

已验证

... Everything is linked in RoomRaccoon, which is very convenient to work with. The system is easy to implement and submitting the online booking ensures that the system helps us further in our daily ...

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Owner

4 个月前

已验证

... Thanks to the system, I have a quick and up-to-date insight into the reservations, as well as up-to-date insight into the turnover of my company. Original: Dankzij het systeem heb ik snel en actueel ...

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Dirección

6 个月前

已验证

... 与页面的连接非常快，更改是即时的。 RoomRaccoon在指派了一个人解决疑惑后，总的 ...

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Inhaber & Chef

3 个月前

已验证

... 由于 RoomRaccoon 的增长，几个月来获得客户支持并不容易。否则一切都完美契合。 ...

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Landgoed eigenaar

3 个月前

已验证

... RoomRaccoon 是一个非常有利的系统！ ...

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Manager

5 个月前

已验证

... 1. 他们随时可以回答问题和疑问。 2. 培训课程很有启发性和启发性。 3．它促进了我在各个领域的机构的管理。 ...

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Manager

5 个月前

已验证

... 1. 他们随时可以回答问题和疑问。 2. 培训课程很有启发性和启发性。 3．它促进了我在各个领域的机构的管理。 ...

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Consultor hoteleiro

12 个月前

已验证

... 我喜欢将酒店管理、预订、定价、收益、套餐、渠道管理、计费、追加销售和许多其他功能的各个方面互连起来的简单性。 ...

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Inhaberin

12 个月前

已验证

... 再也不！我建议所有优秀的酒店经营者远离！ ...

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Inhaberin

12 个月前

已验证

... 这家公司偷走了我四年的时间！关于软件错误等。我什至不想说话，它们每天都存在！不提供支持，尤其是德语支持！创始人 Nadja 当时自己也开了一家小酒店，但经营时间不长，一年多了，由于每年 2 倍的价格上涨，该软件可能已经足够支付 ...

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Owner

11 个月前

已验证

... 糟糕的经历 ...

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Owner

11 个月前

已验证

... 遗憾的是，我对 RoomRaccoon 的产品或客户服务没什么好说的。这是一个全方位的失望。 ...

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Owner

11 个月前

已验证

... 主要是因为我们在该网站上看到的所有好评，我们与 RoomRaccoon 签订了 ...

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Owner

11 个月前

已验证

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Owner

11 个月前

已验证

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Owner

11 个月前

已验证

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Owner

10 个月前

已验证

... 最好的事情是一切都在一个系统中。预订引擎、渠道管理器、预订管理、会计、支付提供商。导航非常直观。与 RaccoonPay 的集成非常有用。 ...

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Manager

4 个月前

已验证

... 及时的支持。结构简洁、实用。易于使用。我与 Roomraccoon 合作已超过 3 年，只要价格不再上涨，我就会继续合作。 ...

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Manager

4 个月前

已验证

... 及时的支持。结构简洁、实用。易于使用。我与 Roomraccoon 合作已超过 3 年，只要价格不再上涨，我就会继续合作。 ...

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Manager

4 个月前

已验证

... 价格可以稍微便宜一点，预订时可以选择是否注册电子邮件。否则，客人离开预订引擎时可能会预订其他酒店。除此之外，我很满意。 ...

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Diretor

4 个月前

已验证

... 需要保证通过 RaccoonPay 进行的交易量至少达到 75%。可能会少一点。... ...

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Diretor

4 个月前

已验证

... 非常积极的体验！ ...

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Diretor

4 个月前

已验证

... 需要保证通过 RaccoonPay 进行的交易量至少达到 75%。可能会少一点。... ...

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Diretor

4 个月前

已验证

... 需要保证通过 RaccoonPay 进行的交易量至少达到 75%。可能会少一点。... ...

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Diretor

4 个月前

已验证

... 需要保证通过 RaccoonPay 进行的交易量至少达到 75%。可能会少一点。... ...

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gerente

3 个月前

已验证

... 通过推送与 OTAS 和 APP 的连接速度有一些改进，例如从 Booking 应用到程序的通信延迟。RaccoonPay ...

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gerente

3 个月前

已验证

... 通过推送与 OTAS 和 APP 的连接速度有一些改进，例如从 Booking 应用到程序的通信延迟。RaccoonPay 的价格应该更低一些。这方面的税费非常高。支持团队应该 ...

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gerente

3 个月前

已验证

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gerente

3 个月前

已验证

... 卓越合作伙伴 ...

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Director

3 个月前

已验证

... 一种基本产品，被欺诈性地误售，沟通不畅，而且仍然没有退款。 ...

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Director

3 个月前

已验证

... 一种基本产品，被欺诈性地误售，沟通不畅，而且仍然没有退款。 ...

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Director

3 个月前

已验证

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Director

3 个月前

已验证

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Director

3 个月前

已验证

... 一种基本产品，被欺诈性地误售，沟通不畅，而且仍然没有退款。 ...

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Personal assistant

2 个月前

已验证

... 老实说，我对 Room Raccoon 的所有功能都很满意，并且现阶段想不出任何需要改进的地方。 ...

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Personal assistant

2 个月前

已验证

... 老实说，我对 Room Raccoon 的所有功能都很满意，并且现阶段想不出任何需要改进的地方。 ...

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General Manager

2 个月前

已验证

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General Manager

2 个月前

已验证

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General Manager

2 个月前

已验证

... RoomRaccoon 彻底改变了我们酒店的运营方式，提供了多项简化工作流程的功能。与 Xero 的无缝集成消除了我们过去处理的大部分手动处理，为我们节省了宝贵的时间，并减少了会计中的人为错误。竞争对手定价工具绝对改变了游戏规则，让我们无需不断进行手动监控即可保持竞争力。我们可以根据市场趋势快速有效地调整价格，这大大提高了我们的入住率。该平台的用户友好界面使您可以通过单个仪表板轻松管理预订、价格和可用性。即使不懂技术的员工也会发现该系统直观且易于操作。SEO 工具对于提高我们的在线可见度非常有用，可确保我们的酒店在搜索结果中排名更高，从而增加流量和预订量。追加销售功能也被证明是一种有效的方式，可以为客人提供个性化 ...

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Owner

2 个月前

已验证

... RoomRaccoon 团队的客服支持非常轻松。他们随时为您提供帮助，解答任何问题。卓越的客户服务是我们成功合作的关键。 ...

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FD

2 个月前

已验证

... 相关酒店管理系统！ ...

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Owner / GM

2 个月前

已验证

... 终极酒店管理解决方案！ ...

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Owner / GM

2 个月前

已验证

... 一切都集中在一个地方，节省时间，简单易行。高效、全面，并有优秀团队支持。有效的沟通和支持。 ...

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Group General Manager/ Head Of Finance & Operations

1 个月前

已验证

... 卓越的一体化物业管理解决方案 ...

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Owner

1 个月前

已验证

... 可以通过 WhatsApp 联系，方便联系。不过，还是要感谢客服的回电和对票务系统的回复 ...

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功能

發展中

Hoteliers often highlight the robust functionality of RoomRaccoon’s Hotel Management Software, noting its core features that streamline essential tasks like booking and reporting. The software effectively automates various processes, such as billing and reporting, which significantly reduces manual tasks and the likelihood of errors. Customization of workflows and templates is a notable strength, allowing hoteliers to tailor the system to their specific needs. Users appreciate the global features, including multilingual support and currency options, which enhance its versatility across different regions. However, some users mention occasional challenges with in-depth feature exploration and system updates, indicating areas for potential improvement.

Geschäftsführerin

4 个月前

已验证

... RoomRaccoon is the perfect booking engine for us (translated from German) (Original) RoomRaccoon ist für uns die perfekte Buchungsmaschine ...

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Geschäftsführerin

4 个月前

已验证

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

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Geschäftsführerin

4 个月前

已验证

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

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Geschäftsführerin

4 个月前

已验证

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

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Geschäftsführerin

4 个月前

已验证

... RoomRaccoon is the perfect booking engine for us. It was really thought of everything and responds very flexibly and quickly to questions. All in one and very well implemented - and at a very fair ...

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Hotel Owner

11 个月前

已验证

... Add a feature where we can register also expenses and not only revenue. A system where you can register all you can spent in your hotel. ...

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Revenue Manager

3 个月前

已验证

... Het is simpel en overzichtelijk waardoor de medewerkers zich kunnen focusse ...

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Revenue Manager

3 个月前

已验证

... Het is simpel en overzichtelijk waardoor de medewerkers zich kunnen focusse ...

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Revenue Manager

3 个月前

已验证

... Als betalingen geautomatiseerd zouden kunnen worden en als prijzen per kamer beheerd zouden kunnen worden ...

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Eigenaar (Owner)

7 个月前

已验证

... The database that you have in the system should be a bit more extensive so that you can do all your marketing with it. for example with a mass mailing or a link with another mail package. (translated ...

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Eigenaar (Owner)

7 个月前

已验证

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General Manager

6 个月前

已验证

... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...

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General Manager

6 个月前

已验证

... Clear, fine system. Looks neat and tidy. Anyone on the staff can work with it. Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit. Iedereen van het personeel kan er mee werken. ...

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Owner

2 个月前

已验证

... More advanced integrations with the current system for better communication. ...

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Owner

6 个月前

已验证

... The channel manager is what I like the most about the system. Everything is accessible from one log-in. Also the help from the customer succes team is very appreciated. ...

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Manager

9 个月前

已验证

... The app could be improved. It is not easy to assign bookings to a room because the button sometimes does not react. ...

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Front Office Manager

12 个月前

已验证

... Easy to use ...

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Front Office Manager

12 个月前

已验证

... The information is very easy to read and the fact that it's everything in one page is great. I do not have to change windows or pages to check the information, which is good if you're using a mobile ...

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Front Office Manager

12 个月前

已验证

... The financial dashboard gives good information but it would help if there was a downloadable option. Also, a metrics report would be very useful (with downloadable option as well) ...

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Front Office Manager

12 个月前

已验证

... The financial dashboard gives good information but it would help if there was a downloadable option. Also, a metrics report would be very useful (with downloadable option as well) ...

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Owner

12 个月前

已验证

... The system saves me a lot of time. All channels are synced and grouped in one system. That's why I never had a overbooking again. ...

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Manager

3 个月前

已验证

... The ease of the platform itself, to access all menus. The speed in response every time we need a contact. A good quality / price ratio Original: A facilidade da plataforma em si, para aceder a todos ...

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Manager

3 个月前

已验证

... Creation of an app, that through the phone we can manage all the configurations of RoomRaccoon, without having to always access through the browser. Original: Criação de uma app, que através do ...

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Owner

4 个月前

已验证

... I like it because it's an all-in-one Original: Mi piace perché è un all-in-one ...

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Owner

4 个月前

已验证

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am ...

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Owner

4 个月前

已验证

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am ...

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Front Desk Agent

4 个月前

已验证

... I really like this software, especially because of the ease of learning day to day management in PMS and because its use is very intuitive. Original: Gosto muito deste software, especialmente por ...

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Front Desk Agent

4 个月前

已验证

... I really like this software, especially because of the ease of learning day to day management in PMS and because its use is very intuitive. Original: Gosto muito deste software, especialmente por ...

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Front Desk Agent

4 个月前

已验证

... I really like this software, especially because of the ease of learning day to day management in PMS and because its use is very intuitive. Original: Gosto muito deste software, especialmente por ...

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Front Desk Agent

4 个月前

已验证

... I really like this software, especially because of the ease of learning day to day management in PMS and because its use is very intuitive. Original: Gosto muito deste software, especialmente por ...

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Owner

3 个月前

已验证

... The system is very clear and makes it possible to access all reservations and manage them from a single log-in. ...

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Owner

3 个月前

已验证

... RoomRaccoon is developing a lot of features and I find it hard to really deep-dive into those features and discover them. ...

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Owner

3 个月前

已验证

... RoomRaccoon is developing a lot of features and I find it hard to really deep-dive into those features and discover them. ...

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Owner

3 个月前

已验证

... The system is very clear and makes it possible to access all reservations and manage them from a single log-in. ...

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Manager

4 个月前

已验证

... Never a breakdown Original: Nie ein Zusammenbruch ...

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Owner

4 个月前

已验证

... For me, the RoomRaccoon system is very clear and that is why I find it easy to work with. Original: Voor mij is het systeem van RoomRaccoon heel overzichtelijk en daarom ik vind het makkelijk om er ...

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Owner

4 个月前

已验证

... I think the accessibility of the service should be improved, and I would like if I could change the address on final invoices. Original: Ik vind dat de bereikbaarheid van de service verbeterd zou ...

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Owner

4 个月前

已验证

... I think the accessibility of the service should be improved, and I would like if I could change the address on final invoices. Original: Ik vind dat de bereikbaarheid van de service verbeterd zou ...

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Owner

4 个月前

已验证

... I think the accessibility of the service should be improved, and I would like if I could change the address on final invoices. Original: Ik vind dat de bereikbaarheid van de service verbeterd zou ...

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Owner

5 个月前

已验证

... It's a very clear system and you have all the information you need from one log-in. You can directly see the status of the reservations ...

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Geschäftsführer

11 个月前

已验证

... I think that blocking rooms could be a little more flexible, because if I block the occupancy plan, I can no longer book myself. Original: Ich finde, dass das blockieren von Zimmern etwas flexibler ...

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Geschäftsführer

11 个月前

已验证

... I think that blocking rooms could be a little more flexible, because if I block the occupancy plan, I can no longer book myself. Original: Ich finde, dass das blockieren von Zimmern etwas flexibler ...

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Geschäftsführer

11 个月前

已验证

... What I like most about RoomRaccoon is that it has always worked so far, offers a good overview. It's also very stylish. Original: An RoomRaccoon gefällt mir am meisten, dass es bisher eigentlich ...

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Sales and Events Manager

3 个月前

已验证

... Fairly easy to use ...

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Sales and Events Manager

3 个月前

已验证

... Its fairly easy to use and easy to learn and teach. The calendar looks good and the bookings are easy input. ...

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Sales and Events Manager

3 个月前

已验证

... Its fairly easy to use and easy to learn and teach. The calendar looks good and the bookings are easy input. ...

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Sales and Events Manager

3 个月前

已验证

... Fairly easy to use ...

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Sales and Events Manager

3 个月前

已验证

... Fairly easy to use ...

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Owner

2 个月前

已验证

... The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants ...

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Owner

2 个月前

已验证

... The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants ...

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Owner

5 个月前

已验证

... Everything is linked in RoomRaccoon, which is very convenient to work with. The system is easy to implement and submitting the online booking ensures that the system helps us further in our daily ...

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Owner

4 个月前

已验证

... Fast and up-to-date insight Original: Snel en actueel inzicht ...

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Owner

4 个月前

已验证

... Fast and up-to-date insight Original: Snel en actueel inzicht ...

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Owner

4 个月前

已验证

... In the past there have been failures, where it is nice to get feedback / verification from RoomRaccoon earlier. Original: In het verleden zijn er weleens storingen geweest, waarbij het fijn is om ...

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Owner

4 个月前

已验证

... Fast and up-to-date insight Original: Snel en actueel inzicht ...

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Owner

4 个月前

已验证

... Fast and up-to-date insight Original: Snel en actueel inzicht ...

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Owner

4 个月前

已验证

... Fast and up-to-date insight Original: Snel en actueel inzicht ...

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Manager

5 个月前

已验证

... As they are constantly innovating and improving the program, sometimes language errors or computer bugs may appear. It would be nice if sometimes, instead of adding features, they focused on fixing ...

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Manager

5 个月前

已验证

... As they are constantly innovating and improving the program, sometimes language errors or computer bugs may appear. It would be nice if sometimes, instead of adding features, they focused on fixing ...

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Manager

5 个月前

已验证

... The program is very intuitive, not only visually, but also to know what needs to be done to update reservations and information. The helpcenter is also very complete and with a lot of information on ...

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Manager

5 个月前

已验证

... The program is very intuitive, not only visually, but also to know what needs to be done to update reservations and information. The helpcenter is also very complete and with a lot of information on ...

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Eigenaar

6 个月前

已验证

... 就我们而言，发票可能会更清晰一些。预订渠道有一些小问题可以改进。 ...

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Dirección

6 个月前

已验证

... 与页面的连接非常快，更改是即时的。 RoomR ...

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Dirección

6 个月前

已验证

... 当客户添加转机选项时，通知会到达，但不会收到航班数据和客户到达 ...

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Dirección

6 个月前

已验证

... 当客户添加转机选项时，通知会到达，但不会收到航班数据和客户到达时间。您还希望在 ...

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Dirección

6 个月前

已验证

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Hotel Manager

6 个月前

已验证

... 比我以前的系统好多了 ...

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Hotel Manager

6 个月前

已验证

... 比我们以前的系统更容易处理。一直有很多选择和 ...

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Hotel Manager

6 个月前

已验证

... 比我们以前的系统更容易处理。一直有很多选择和创新。它工作得很好。下载和 ...

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Hotel Manager

6 个月前

已验证

... 其实我没有反馈。我唯一希望看到改进的是预订中可以选择提供百分比折扣。目前您只能手动调整金额。 ...

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Hotel Manager

6 个月前

已验证

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Hotel Manager

6 个月前

已验证

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Hotel Manager

6 个月前

已验证

... 比我们以前的系统更容易处理。一直有很多选择和创新。它工作得很好。下载和打印所有列表的选项非常好，例如 Raccoonpay 和 ...

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Hotel Manager

6 个月前

已验证

... 比我们以前的系统更容易处理。一直有很多选择和创新。它工作得很好。下载和打印所有列表的选项非常好，例如 Raccoonpay 和 Reservations。在其他系统中我没有那个 ...

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Inhaber & Chef

3 个月前

已验证

... RoomRaccoon 运行流畅，不断改进 ...

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Inhaber & Chef

3 个月前

已验证

... RoomRaccoon 运行流畅，不断改进 ...

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Manager

5 个月前

已验证

... 非常适合我的旅游公寓大楼的 360 度管理 ...

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Manager

5 个月前

已验证

... 1. 他们随时可以回答问题和疑问。 2. 培训课程很有启发性和启发性。 3．它促进了我在各个领域的机构的管理。 ...

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Manager

5 个月前

已验证

... 非常适合我的旅游公寓大楼的 360 度管理 ...

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Manager

5 个月前

已验证

... 目前我没有发现需要改进的地方。它们肯定会在未来出现，但 Roomraccon 始终关注建议和改进建议。 ...

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Owner

5 个月前

已验证

... 报告系统可以改进，特别是在可用报告的选项、查看报告和提供的信息方面。可以改进客户支持，主要是响应时间。有时修复错误也需要很长时间。英文翻译：报告系统可以改进，特别是在可用报告的选项、查看报告和提供的信息方面。服务和解决问题可能会更快。 ...

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Inhaberin

12 个月前

已验证

... 再也不！我建议所有优秀的酒店经营者远离！ ...

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Inhaberin

12 个月前

已验证

... 这个软件没什么好说的！缺少基本知识，您每天都会打开一张服务票，但一周后才得到答复！ ...

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Inhaberin

12 个月前

已验证

... 这个软件没什么好说的！缺少基本知识，您每天都会打开一张服务票，但一周后才得到答复！ ...

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Owner

11 个月前

已验证

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Owner

10 个月前

已验证

... 一体化系统，但经常出现问题且解决方案缓慢。 ...

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Owner

10 个月前

已验证

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Owner

10 个月前

已验证

... 最好的事情是一切都在一个系统中。预订引擎、渠道管理器、预订管理、会计、支付提供商。导航非常直观。与 RaccoonPay 的集成非常有用。 ...

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Manager

4 个月前

已验证

... 及时的支持。结构简洁、实用。易于使用。我与 Roomraccoon 合作已超过 3 年，只要价格不再上涨，我就会继续合作。 ...

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Front office Manager

4 个月前

已验证

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Front office Manager

4 个月前

已验证

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Manager

4 个月前

已验证

... 他们可以改进与其他合作平台的界面。根据我们的经验，还有一些工作要做。 ...

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Diretor

4 个月前

已验证

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gerente

3 个月前

已验证

... 通过推送与 OTAS 和 APP 的连接速度有一些改进，例如从 Booking 应用到程序的通信延迟。RaccoonPay 的价格应该更低一些。这方面的税费非常高。支持团队应该更快地回复问题。我知道有时许多公司会要求对所有事情都提供支持，而不是试图自己解决问题。如果可能的话，我希望每月账单的价格更便宜一些。现在维持一家公司的成本非常高，所以如果我们能以某种方式节省开支，那就更好了。关于主板，我只是希望房产地图更直观，就像平面图一样，这样我们就可以轻松查看整个房产，并根据客人的要求和需求重新安置他们。如果我们可以将平面图放在程序上，它能让我们更好地了解我们的房产，并进行我们喜欢的修改，更换房间，重新安置客人，封锁楼层进行维护。如果我们可以在产品页面上添加更多互动链接，那么我们就可以销售更多产品，从而为我们的销售提供更大的投入。我认为我们还可以在房 ...

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gerente

3 个月前

已验证

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gerente

3 个月前

已验证

... 通过推送与 OTAS 和 APP 的连接速度有一些改进，例如从 Booking 应用到程序的通信延迟。RaccoonPay 的价格应该更低一些。这方面的税费非常高。支持团队应该更快地回复问题。我知道有时许多公司会要求对所有事情都提供支持，而不是试图自己解决问题。如果可能的话，我希望每月账单的价格更便宜一些。现在维持一家公司的成本非常高，所以如果我们能以某种方式节省开支，那就更好了。关于主板，我只是希望房产地图更直观，就像平面图一样，这样我们就可以轻松查看整个房产，并根据客人的要求和需求重新安置他们。如果我们可以将平面图放在程序上，它能让我们更好地了解我们的房产，并进行我们喜欢的修改，更换房间，重新安置客人，封锁楼层进行维护。如果我们可以在产品页面上添加更多互动链接，那么我们就可以销售更多产品，从而为我们的销售提供更大的投入。我认为我们还可以在房间图像中输入酒店的 3D 图像，就像视频一样。通过这种输入，客人就可以真正了解他们将要访问的酒店或住所，我们可以显示一些特定日期的装饰选项，例如公司活动、情人节、活动、会议等...营销图像的一些改进可以为未来提供更多的预订，并巩固需要组织此类项目的公司。 ...

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Reservations Consultant

3 个月前

已验证

... 易于处理付款和退款。易于合并个人资料和易于创建多个预订，这是我用过的最好的 PMS。总体来说很容易理解 ...

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Reservations Consultant

3 个月前

已验证

... 易于处理付款和退款。易于合并个人资料和易于创建多个预订，这是我用过的最好的 PMS。总体来说很容易理解 ...

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Reservations Consultant

3 个月前

已验证

... 易于处理付款和退款。易于合并个人资料和易于创建多个预订，这是我用过的最好的 PMS。总体来说很容易理解 ...

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Reservations Consultant

3 个月前

已验证

... 时间线信息可以改进，所需的最重要的信息通常不可用，例如备注更新 ...

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Reservations Consultant

3 个月前

已验证

... 易于处理付款和退款。易于合并个人资料和易于创建多个预订，这是我用过的最好的 PMS。总体来说很容易理解 ...

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Reservations Consultant

3 个月前

已验证

... 易于处理付款和退款。易于合并个人资料和易于创建多个预订，这是我用过的最好的 PMS。总体来说很容易理解 ...

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Reservations Consultant

3 个月前

已验证

... 易于处理付款和退款。易于合并个人资料和易于创建多个预订，这是我用过的最好的 PMS。总体来说很容易理解 ...

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Gestora Operacional

3 个月前

已验证

... 非常实用且功能齐全的预订管理器 ...

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Gestora Operacional

3 个月前

已验证

... 非常实用且功能齐全的预订管理器 ...

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gerente

3 个月前

已验证

... 它的操作非常简单，一般应用程序都很容易学习，并且日常使用也非常方便。 ...

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Director

3 个月前

已验证

... 一种基本产品，被欺诈性地误售，沟通不畅，而且仍然没有退款。 ...

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Director

3 个月前

已验证

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Director

3 个月前

已验证

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Guesthouse Owner

3 个月前

已验证

... RoomRaccoon 通过在多个平台上自动完成预订，帮助我们减少了人工错误，节省了我们宝贵的时间并最大限度地减少了超额预订。我们还受益于他们易于使用的发票系统，该系统简 ...

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Personal assistant

2 个月前

已验证

... Room Raccoon 系统让预订系统不再麻烦。它允许所有预订平台整合为一个平台，让预订协调者的工作更加顺畅。 ...

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Director

2 个月前

已验证

... 界面直观且易于导航，从前台到客房服务，我们所有 ...

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General Manager

2 个月前

已验证

... RoomRaccoon 彻底改变了我们酒店的运营方式，提供了多项简化工作流程的功能。与 Xero 的无缝集成消除了我们过去处理的大部分手动处理，为我们节省了宝贵的时间，并减少了会计中的人为错误。竞争对手定价工具绝对改变了游戏规则，让我们无需不断进行手动监控即可保持竞争力。我们可以根据市场趋势快速有效地调整价格，这大大提高了我们的入住率。该平台的用户友好界面使您可以通过单个仪表板轻松管理预订、价格和可用性。即使不懂技术的员工 ...

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FD

2 个月前

已验证

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Owner / GM

2 个月前

已验证

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General Manager/ Head of Finance & Operations

1 个月前

已验证

... 功能卓越的出色 PMS ...

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General Manager/ Head of Finance & Operations

1 个月前

已验证

... 功能卓越的出色 PMS ...

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Owner

1 个月前

已验证

... 从网站到预订系统都经过简化，让客人感觉很熟悉。多语言通信。具有各种选项的报告系统 ...

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使用者介面

功能性

Hoteliers often praise RoomRaccoon's user interface for its ease of navigation and intuitive design, making it accessible even for first-time users. The system's visual design is considered modern and professional, which enhances the user experience. Additionally, its responsiveness ensures swift access to features without lag, facilitating efficient management. Hoteliers appreciate the clarity of information provided by the platform, as data and key details are presented clearly, aiding decision-making. Despite its strengths, some suggest improvements in mobile compatibility to ensure seamless management on the go.

Hotel Owner

11 个月前

已验证

... Easy & intuitive even if you don't have a hospitality background ...

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Revenue Manager

3 个月前

已验证

... Het is simpel en overzichtelijk waardoor de medewerkers zich kunnen focusse ...

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Revenue Manager

3 个月前

已验证

... It is very clear and user-friendly, so that employees can spend more time with guests. Original: Het is heel overzichtelijk en gebruiksvriendelijk waardoor de medewerkers meer tijd aan de gasten ...

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Revenue Manager

3 个月前

已验证

... It is very clear and user-friendly, so that employees can spend more time with guests. Original: Het is heel overzichtelijk en gebruiksvriendelijk waardoor de medewerkers meer tijd aan de gasten ...

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Eigenaar (Owner)

7 个月前

已验证

... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het ...

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Eigenaar (Owner)

7 个月前

已验证

... The biggest advantage is that you have blocked the agenda for all bookings. In addition, I can lead customers to my own website a little more and more easily. (translated from Dutch) (English) Het ...

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General Manager

6 个月前

已验证

... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...

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General Manager

6 个月前

已验证

... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...

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General Manager

6 个月前

已验证

... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...

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General Manager

6 个月前

已验证

... Clear, fine system. Looks neat! Original: Overzichtelijk, fijn systeem. Ziet er keurig netjes uit! ...

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Owner

6 个月前

已验证

... The channel manager is what I like the most about the system. Everything is accessible from one log-in. Also the help from the customer succes team is very appreciated. ...

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Front office

12 个月前

已验证

... Everything in one screen ...

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Front office

12 个月前

已验证

... When you open the system you can see in one view all your bookings for that particular week. I also like the fact that you can add comments and other important notes in every reservation. Also the ...

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Manager

9 个月前

已验证

... The app could be improved. It is not easy to assign bookings to a room because the button sometimes does not react. ...

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Manager

9 个月前

已验证

... The app could be improved. It is not easy to assign bookings to a room because the button sometimes does not react. ...

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Manager

9 个月前

已验证

... Overall really happy with the system ...

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Manager

9 个月前

已验证

... The app could be improved. It is not easy to assign bookings to a room because the button sometimes does not react. ...

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Manager

3 个月前

已验证

... The ease of the platform itself, to access all menus. The speed in response every time we need a contact. A good quality / price ratio Original: A facilidade da plataforma em si, para aceder a todos ...

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Manager

3 个月前

已验证

... The ease of the platform itself, to access all menus. The speed in response every time we need a contact. A good quality / price ratio Original: A facilidade da plataforma em si, para aceder a todos ...

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Owner

4 个月前

已验证

... The aspect that I would like to see improved is that of having a real application that allows me to manage everything from mobile. Now the system is available with browser access, but I would like a ...

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Owner

4 个月前

已验证

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am ...

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Owner

4 个月前

已验证

... I have been using it for a short time but the aspect I like the most about the system is that it is all inclusive and therefore with a single access I can manage all aspects of daily activity. I am ...

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Owner

4 个月前

已验证

... The aspect that I would like to see improved is that of having a real application that allows me to manage everything from mobile. Now the system is available with browser access, but I would like a ...

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Owner

4 个月前

已验证

... The aspect that I would like to see improved is that of having a real application that allows me to manage everything from mobile. Now the system is available with browser access, but I would like a ...

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Manager

9 个月前

已验证

... - Its so modern - I love the way that everything pulls through from the booking engine - Its really great that you can send automatic documents ...

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Owner

3 个月前

已验证

... The system is very clear and makes it possible to access all reservations and manage them from a single log-in. ...

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Owner

3 个月前

已验证

... RoomRaccoon is developing a lot of features and I find it hard to really deep-dive into those features and discover them. ...

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Manager

4 个月前

已验证

... If there are changes, it should be pointed out exactly what these changes contain. Umlauts are also not copied correctly from booking.com. Original: Wenn es Änderungen gibt, dann sollte darauf ...

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Manager

4 个月前

已验证

... If there are changes, it should be pointed out exactly what these changes contain. Umlauts are also not copied correctly from booking.com. Original: Wenn es Änderungen gibt, dann sollte darauf ...

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Owner

5 个月前

已验证

... It's a very clear system and you have all the information you need from one log-in. You can directly see the status of the reservations ...

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Geschäftsführer

11 个月前

已验证

... Stylish, clear system Original: Stylisches, übersichtliches System ...

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Geschäftsführer

11 个月前

已验证

... Stylish, clear system Original: Stylisches, übersichtliches System ...

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Sales and Events Manager

3 个月前

已验证

... Its fairly easy to use and easy to learn and teach. The calendar looks good and the bookings are easy input. ...

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Sales and Events Manager

3 个月前

已验证

... I am just a bit concerned about security as you could easily delete a payment without a managers password which is a bit worrying. The reports arent easy to use and a bit confusing. ...

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Sales and Events Manager

3 个月前

已验证

... Fairly easy to use ...

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Manager

5 个月前

已验证

... Very intuitive Original: Muito intuitivo ...

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Manager

5 个月前

已验证

... Very intuitive Original: Muito intuitivo ...

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Eigenaar

6 个月前

已验证

... 总而言之，我们住宿的一个不错的计划 ...

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Eigenaar

6 个月前

已验证

... 就我们而言，发票可能会更清晰一些。预订渠道有一些小问题可以改进。 ...

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Dirección

6 个月前

已验证

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Dirección

6 个月前

已验证

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Hotel Manager

6 个月前

已验证

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Inhaber & Chef

3 个月前

已验证

... 使用 RoomRaccoon，您不再需要担心您的酒店流程。该程序运行顺利，并在不断改进。例如，设置多种语言或一般发票的能力 ...

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Owner

10 个月前

已验证

... 最好的事情是一切都在一个系统中。预订引擎、渠道管理器、预订管理、会计、支付提供商。导航非常直观。与 RaccoonPay 的集成非常有用。 ...

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Manager

4 个月前

已验证

... 价格可以稍微便宜一点，预订时可以选择是否注册电子邮件。否则，客人离开预订引擎时可能会预订其他酒店。除此之外，我很满意。 ...

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Manager

4 个月前

已验证

... 及时的支持。结构简洁、实用。易于使用。我与 Roomraccoon 合作已超过 3 年，只要价格不再上涨，我就会继续合作。 ...

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Manager

4 个月前

已验证

... 及时的支持。结构简洁、实用。易于使用。我与 Roomraccoon 合作已超过 3 年，只要价格不再上涨，我就会继续合作。 ...

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gerente

3 个月前

已验证

查看完整评论

gerente

3 个月前

已验证

查看完整评论

Reservations Consultant

3 个月前

已验证

... 时间线信息可以改进，所需的最重要的信息通常不可用，例如备注更新 ...

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Reservations Consultant

3 个月前

已验证

... 时间线信息可以改进，所需的最重要的信息通常不可用，例如备注更新 ...

查看完整评论

Reservations Consultant

3 个月前

已验证

... 时间线信息可以改进，所需的最重要的信息通常不可用，例如备注更新 ...

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gerente

3 个月前

已验证

... 在某些方面，该程序可能更易于新员工管理和使用。 ...

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gerente

3 个月前

已验证

... 它的操作非常简单，一般应用程序都很容易学习，并且日常使用也非常方便。 ...

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Property Owner

3 个月前

已验证

... 最好的软件包之一 ...

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Director

3 个月前

已验证

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Guesthouse Owner

3 个月前

已验证

查看完整评论

Group General Manager/ Head Of Finance & Operations

1 个月前

已验证

... 我们一直在使用 RoomRaccoon，它彻底改变了我们管理酒店的方式。从用户友好的界面到与各种预订平台的无缝集成，一切都感觉是为我们量身定制的。自动化功能为我们节省了大量时间，尤其是在开票和与客人沟通方面。得益于其易于操作的预订引擎，我们的直接预订量也有所增加。 ...

查看完整评论
Powered by AI

酒店業者最常提及

Channel Manager Integration
Ease of Use
Automation
System Reliability and Bugs
Customer Support Response Time
Invoicing
Customization Options

合作夥伴最常提及

Usability
Partner integrations
All-in-one solution
Customer support
Dynamic pricing tool
Scalability and adaptability

按細分市場的受歡迎程度

類別

41 | 大 (75-199 房间)

72 | 中等的 (25-74 房间)

158 | 小 (10-24 房间)

20 | 特大 (200+ 房间)

198 | 特小 (1-9 房间)

國家

90 | Germany

84 | South Africa

59 | Portugal

31 | Italy

20 | Spain

17 | Switzerland

15 | United Kingdom

12 | Netherlands

9 | Ireland

9 | Belgium

8 | Austria

8 | United States of America

5 | Kenya

4 | India

4 | Mexico

3 | Botswana

3 | Egypt

2 | Denmark

2 | Thailand

1 | Malaysia

1 | Canada

1 | France

1 | Croatia

1 | Brazil

1 | Japan

1 | Luxembourg

1 | China

1 | Guatemala

類型

286 | 住宿加早餐旅馆

236 | 精品店

68 | 品牌酒店

4 | 赌场

80 | 市中心酒店

69 | 机场/会议酒店

70 | 长住服务式公寓

17 | 旅馆

107 | 有限的服务和经济型酒店

143 | 豪华酒店

3 | 汽车旅馆

52 | 度假村

3 | 房车公园和露营地

43 | 度假出租屋和别墅

地區

13 | 北美

275 | 欧洲

9 | 亚太地区

3 | 中东

2 | 南美洲

92 | 非洲

類別

549 | 酒店管理软件

200 | 物业管理系统

沒找到您要找的內容嗎？

什麼是RoomRaccoon？

成立于2017 | 总部位于Breda, Netherlands | 91 名员工
RoomRaccoon HMS 是一款一体化云酒店管理系统，旨在简化中小型酒店的运营。该平台集成了酒店管理系统 (PMS)、渠道管理器、预订引擎和支付解决方案。主要功能包括无缝渠道管理以降低超额预订风险、通过收益管理实现动态定价以及发票和客户沟通等任务的自动化。RoomRaccoon 允许酒店经营者获得更多直接预订并有效管理多个预订渠道，从而提高运营效率、减轻管理负担并改善客户体验。

查看网站

功能

预订管理

预订引擎

频道管理员

交付过程

自动追加销售

特征

会计与金融

4/5 features

营销与电子商务

4/5 features

管理和配置

4/5 features

用户管理

4/5 features

前台

4/5 features

可用的附加元件和模組

RoomRaccoon 的预订引擎

预订引擎
使用预订引擎在几分钟内直接在您的网站上进行预订，并接收在线付款。完全免佣金！

包含

RoomRaccoon 的渠道经理

渠道经理
使用可在 5 秒内自动同步您的可用性的双向渠道管理器掌握在线预订情况！

包含

RoomRaccoon 的付款处理

让您的客人在客户旅程中的任何时刻（在线或在前台）轻松、快速、安全地付款。 RaccoonPay 是我们完全集成的一体化支付系统，它使用自动化来处理交易，立即为您节省时间和成本。

進階附加元件

RoomRaccoon 的評論總結

4.8
出色的
549 评论
使用方便
4.9/5
客户支持
4.8/5
投资回报率
4.8/5
执行
4.8/5

被推荐

住宿加早餐旅馆 96% 被推荐 286 住宿加早餐旅馆
精品店 93% 被推荐 236 精品店
豪华酒店 93% 被推荐 143 豪华酒店
有限的服务和经济型酒店 95% 被推荐 107 有限的服务和经济型酒店
市中心酒店 92% 被推荐 80 市中心酒店
长住服务式公寓 97% 被推荐 70 长住服务式公寓
机场/会议酒店 99% 被推荐 69 机场/会议酒店
品牌酒店 93% 被推荐 68 品牌酒店
度假村 93% 被推荐 52 度假村
度假出租屋和别墅 97% 被推荐 43 度假出租屋和别墅
旅馆 97% 被推荐 17 旅馆
赌场 100% 被推荐 4 赌场
房车公园和露营地 100% 被推荐 3 房车公园和露营地
汽车旅馆 90% 被推荐 3 汽车旅馆

成就

热门产品

该供应商的趋势得分正在上升，RoomRaccoon HMS 是 酒店管理软件 类别中 #3 最热门的产品（在 73 中），也是全球酒店技术生态系统中 #140 最热门的产品。 HTR 评估供应商在市场上的实时活动，让买家了解产品是否正在增长势头

学到更多
認證支持

RoomRaccoon 已将其内部系统开放给 Hotel Tech Report 并获得了经过验证的支持认证。

Learn more about this achievement in the official press release
User's Choice Award

酒店经营者投票 RoomRaccoon 作为 #3 酒店管理软件 2025 年的供应商 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
卓越证书

该供应商已获得卓越证书，该证书颁发给体现透明文化并受到客户高度推荐的供应商。有关详细信息，请参阅帮助中心。

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
92 HT评分

Hotel Tech Score 是一个综合排名，包括关键信号，例如：用户满意度、评论数量、评论新近度和供应商提交的信息，以帮助买家更好地了解他们的产品。

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

RoomRaccoon 的定價

高于平均水平

该产品的定价高于该类别中的平均产品，这通常表明它是一种高端产品，具有增强的功能，专为更复杂的操作、更大规模的用例和更大的属性而设计。

RoomRaccoon 平均水平 RoomRaccoon

获取即时价格估算

输入房间数量以获取您的物业的即时价格估算

No matching results

12

成功的故事

8

参考文献

3

特色客户

更多的 产品 经过 RoomRaccoon

https://ucarecdn.com/29fa05f5-60f5-406d-810c-b98900ef44ba/-/crop/800x500/0,50/-/preview/
房间浣熊 HMS 酒店管理软件

RoomRaccoon 一体式云酒店管理系统包括一个具有一系列内置功能的物业管理系统、一个集成预订引擎，可在您的网站上捕获 40% 以上的直接预订，以及一个渠道经理，用于跨多个即时价格和可用性分布预订渠道 - 经营成功企业所需的一切。

4.8 (549 评论)

https://ucarecdn.com/d1e7aca7-bf20-46f9-9b26-b3a66653933f/
RoomRaccoon PMS 物业管理系统

从一个完整且易于使用的云系统无缝管理您的前台活动，例如预订、费率和发票。我们的酒店优先 PMS 由经验丰富的酒店经营者打造，我们致力于实现任务自动化，让您的生活更轻松。我们承诺改善您的运营和客户体验。

4.7 (200 评论)

RoomRaccoon 的評論

酒店评级

出色的
521
很好
25
平均
12
较差的
0
糟糕的
14

物业规模

  • 特小 (198)
  • 小 (158)
  • 中等的 (72)
  • 大 (41)
  • 特大 (20)

国家

  • Germany
    Germany
    (90)
  • South Africa
    South Africa
    (84)
  • Portugal
    Portugal
    (59)
  • Italy
    Italy
    (31)
  • Spain
    Spain
    (20)
  • Switzerland
    Switzerland
    (17)
  • United Kingdom
    United Kingdom
    (15)
  • Netherlands
    Netherlands
    (12)
  • Ireland
    Ireland
    (9)
  • Belgium
    Belgium
    (9)
  • Austria
    Austria
    (8)
  • United States of America
    United States of America
    (8)
  • Kenya
    Kenya
    (5)
  • India
    India
    (4)
  • Mexico
    Mexico
    (4)
  • Botswana
    Botswana
    (3)
  • Egypt
    Egypt
    (3)
  • Denmark
    Denmark
    (2)
  • Thailand
    Thailand
    (2)
  • Malaysia
    Malaysia
    (1)
  • Canada
    Canada
    (1)
  • France
    France
    (1)
  • Croatia
    Croatia
    (1)
  • Brazil
    Brazil
    (1)
  • Japan
    Japan
    (1)
  • Luxembourg
    Luxembourg
    (1)
  • China
    China
    (1)
  • Guatemala
    Guatemala
    (1)

地区

  • 北美
    北美
    (13)
  • 欧洲
    欧洲
    (275)
  • 亚太地区
    亚太地区
    (9)
  • 中东
    中东
    (3)
  • 南美洲
    南美洲
    (2)
  • 非洲
    非洲
    (92)

酒店業者說

Hoteliers like RoomRaccoon for its ease of use, comprehensive functionality, and value in managing small to medium-sized properties. Key features include seamless channel management, dynamic pricing via yield management, and automation of tasks such as invoicing and guest communication. RoomRaccoon integrates with various booking platforms, which reduces the risk of overbooking and saves time. Some users noted concerns with response times from support, occasional system bugs, and the need for more customization options. Overall, RoomRaccoon helps improve operational efficiency, reduce the administrative burden, and enhance guest experience, contributing positively to revenue optimization and cost-saving measures.

AI-generated from the text of customer reviews

Channel Manager Integration
Ease of Use
Automation
System Reliability and Bugs
Customer Support Response Time
Invoicing
Customization Options

正在尋找特定資訊嗎？

10

享受房间浣熊

Owner 从 5 to 9 房间 豪华酒店 在 Mbombela (South Africa)

已验证
1 个月前
从网站到预订系统都经过简化，让客人感觉很熟悉。多语言通信。具有各种选项的报告系统
Country South Africa
Owner
超小型酒店
Share review
10

功能卓越的出色 PMS

General Manager/ Head of Finance & Operations 从 10 to 24 房间 旅馆及早餐 在 Cape Town (South Africa)

已验证
1 个月前
RoomRaccoon 是我们物业管理流程的绝佳补充。该系统非常直观，让我们的团队可以轻松处理预订、付款和报告。渠道经理确保我们在所有平台上始终保持最新状态，最大限度地减少错误并最大限度地提高入住率。我最喜欢的功能之一是与客人的自动沟通——它在为他们提供无缝体验方面发挥了巨大作用。报告工具也是一流的，为我们提供宝贵的见解以改进我们的运营。客户支持非常棒！每当我们有问题时，团队都会迅速做出回应，并总是竭尽全力提供帮助
Country South Africa
General Manager/ Head of Finance & Operations
小型酒店
Share review
10

卓越的一体化物业管理解决方案

Group General Manager/ Head Of Finance & Operations 从 10 to 24 房间 旅馆及早餐 在 Cape Town (South Africa)

已验证
1 个月前
我们一直在使用 RoomRaccoon，它彻底改变了我们管理酒店的方式。从用户友好的界面到与各种预订平台的无缝集成，一切都感觉是为我们量身定制的。自动化功能为我们节省了大量时间，尤其是在开票和与客人沟通方面。得益于其易于操作的预订引擎，我们的直接预订量也有所增加。
Country South Africa
Group General Manager/ Head Of Finance & Operations
小型酒店
Share review
8

Very automated and overall good experience

Owner 从 5 to 9 房间 精品酒店 在 Kamberg (South Africa)

已验证
2 个月前
Very automated and provides guests with an overall good experience from arrival.
Country South Africa
Owner
超小型酒店
Share review
10

Clear and easy overview

Owner 从 旅馆及早餐 在 Egmond-Binnen (The Netherlands)

已验证
2 个月前
The reservation agenda is easy to use and very clear. In one go you can see a clear overview of all the reservations. It is also nice that we can connect with cashdesk systems for restaurants
Country The Netherlands
Owner
Share review
10

终极酒店管理解决方案！

Owner / GM 从 10 to 24 房间 有限服务和预算酒店 在 Hoedspruit (South Africa)

已验证
2 个月前
一切都集中在一个地方，节省时间，简单易行。高效、全面，并有优秀团队支持。有效的沟通和支持。
Country South Africa
Owner / GM
小型酒店
Share review
10

相关酒店管理系统！

FD 从 10 to 24 房间 精品酒店 在 Bloubergstrand (South Africa)

已验证
2 个月前
我之前在一个没有酒店管理系统的地方工作，为了及时了解预订、发票和每日报告，我付出了很多努力。我要为 Room Raccoon 的这款出色软件喝彩，我相信它不仅是快节奏环境中的日常必需品，也是每一位酒店业巨头的必备品。
Country South Africa
FD
小型酒店
Share review
10

SW Beach 采用自动化技术，打造现代宾客旅程

Owner 从 75-99 房间 精品酒店 在 Hermosa Beach (United States of America)

已验证
2 个月前
RoomRaccoon 团队的客服支持非常轻松。他们随时为您提供帮助，解答任何问题。卓越的客户服务是我们成功合作的关键。
Country United States of America
Owner
大型酒店
Share review
Lindsay from RoomRaccoon replied
Thank you so much for your kind words, Sandy! It is great to hear that navigating support with the RoomRaccoon team has been a positive experience and that our customer service is key to your success. Your partnership means a lot to us!
10

让我们的生活更轻松

General Manager 从 10 to 24 房间 精品酒店 在 Roodepoort (South Africa)

已验证
2 个月前
RoomRaccoon 彻底改变了我们酒店的运营方式，提供了多项简化工作流程的功能。与 Xero 的无缝集成消除了我们过去处理的大部分手动处理，为我们节省了宝贵的时间，并减少了会计中的人为错误。竞争对手定价工具绝对改变了游戏规则，让我们无需不断进行手动监控即可保持竞争力。我们可以根据市场趋势快速有效地调整价格，这大大提高了我们的入住率。该平台的用户友好界面使您可以通过单个仪表板轻松管理预订、价格和可用性。即使不懂技术的员工也会发现该系统直观且易于操作。SEO 工具对于提高我们的在线可见度非常有用，可确保我们的酒店在搜索结果中排名更高，从而增加流量和预订量。追加销售功能也被证明是一种有效的方式，可以为客人提供个性化升级，改善他们的住宿体验并增加我们的收入。集成的预订引擎使我们能...
Country South Africa
General Manager
小型酒店
Share review
Lindsay from RoomRaccoon replied
Thank you so much for taking the time to leave such an insightful and detailed review, Johein! We love hearing how RoomRaccoon has transformed your hotel operations and made upselling a breeze. Your feedback highlights so many of the features we’re passionate about, and we are happy to hear that even non-tech-savvy team members are finding it easy to use! We also appreciate you pointing out where we can make improvements. We’re committed to refining our reporting tools to support your revenue management and marketing strategies even better. Thank you once again for sharing your thoughts and helping us improve!
10

强烈推荐 Room Racoon

Director 从 10 to 24 房间 旅馆及早餐 在 Roscommon (Ireland)

已验证
2 个月前
界面直观且易于导航，从前台到客房服务，我们所有员工都可以使用它。培训新员工变得轻而易举！Frank Cachia 在我们搬家时非常出色，乐于助人 - 他高效又友好。
Country Ireland
Director
小型酒店
Share review
Lindsay from RoomRaccoon replied
Thank you for your fantastic review, Cait! We love to hear that our intuitive interface has made training your staff a breeze and that everyone from the front desk to housekeeping finds it easy to navigate. It’s great to know that Frank has provided such wonderful support during your transition—he truly embodies our commitment to excellent customer service. We appreciate your kind words about our helpdesk team. If you ever have any suggestions or need assistance in the future, don’t hesitate to reach out. Thanks again for your recommendation and for being a valued part of the RoomRaccoon family!
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专家问答和合作伙伴推荐

Submit Recommendation

合作夥伴說

Industry experts recommend RoomRaccoon for its ability to integrate property management, channel management, booking engines, and more into a user-friendly, all-in-one cloud system. The platform is lauded for its versatile integrations, tailored automations, and dynamic pricing tool, which optimizes room rates for maximizing revenue. Critically, some note the system can be basic for larger properties, but for small hotels and independent operators, it provides the functionality without overwhelming complexity.

AI-generated from the text of customer reviews

Usability
Partner integrations
All-in-one solution
Customer support
Dynamic pricing tool
Scalability and adaptability
问题:

这个产品或服务在哪些方面做得很好？

回答:

RoomRaccoon 让物业管理变得轻松许多。它简化了处理预订、开票和报告等日常任务，节省了时间并减少了错误。该系统与其他工具连接良好，因此一切都运行顺利。此外，自动化功能（如跨渠道更新可用性）也大有帮助。这是一个可靠的系统，可让您更加专注于客人，同时让其他一切都井然有序。

经过 Kay Francisco (FLEXIPASS) 上 January 13, 2025

问题:

该产品或服务与竞争对手的区别是什么？

回答:

RoomRaccoon 之所以脱颖而出，是因为它兼具易用性和强大功能。与其他产品不同，它无缝连接到 FLEXIPASS 等工具，确保无钥匙进入等功能顺利运行。跨多个平台的集成节省了时间并减少了手动工作。它的预订、付款和渠道管理自动化非常可靠，系统让一切都在一个地方轻松运行。这一切都是为了让酒店经营者更轻松，同时改善客人体验。

经过 Kay Francisco (FLEXIPASS) 上 January 13, 2025

问题:

根据您对该产品或服务的体验，如果您可以向考虑该产品或服务的酒店经营者提供一条建议，您会提出什么建议？

回答:

深入了解 RoomRaccoon 能为您的物业做些什么。与 FLEXIPASS 等无钥匙进入工具的连接是改变游戏规则的——它让您少了一件需要担心的事情。留出时间来个性化系统以满足您的需求，因为您定制得越多，它就越适合您。它不仅仅是软件；它就像一只额外的手，让您的运营顺利进行。

经过 Kay Francisco (FLEXIPASS) 上 January 13, 2025

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