Case Study

SiteMinder drives 30% booking growth for Batu Karang Lembongan Resort & Spa

Zidane Doshi

SiteMinder · 十月 14, 2025

First established in 2005, the luxury paradise of Batu Karang Lembongan Resort & Spa is a tropical haven just 30 minutes off Bali’s east coast. Nusa Lembongan is renowned for its natural beauty, including world-class surf breaks like Playgrounds, Lacerations, and Shipwrecks, along with snorkelling and scuba diving in crystal-clear waters. Batu Karang Lembongan seamlessly combines this stunning environment with luxurious villas, breathtaking views of the Indian Ocean, and the distant silhouette of Mount Agung. Guests are treated to high-quality accommodation, where a team of professional staff ensures that every stay is as comfortable as possible. With 39 rooms, the resort boasts a full range of facilities, including three swimming pools, a spa, gym & steam room, and a variety of dining options serving both Indonesian and international cuisine. Guests can also enjoy a beachfront café, a fully equipped conference room, and outdoor spaces perfect for weddings or exclusive events.

Why it matters: The resort had been facing persistent connectivity issues with their previous Channel Manager, which created optimise workflow. As a property catering mostly to international guests and connected to 13+ OTAs, seamless integration was essential.

As a resort catering to predominantly international guests, Batu Karang Lembongan Resort & Spa must ensure seamless operations.

Top 3 Core Objectives: Batu Karang Lembongan Resort & Spa aims to have a user-friendly platform and supports two-way connectivity without disrupting the existing one-way connections to channels.

Require smooth integrations: Ensuring smooth integration to as many as 13 online travel agents (OTAs), uses third-party booking engines, PMSs, the GDS, and other systems.
The ease of use: SiteMinder UI and UX is user-friendly and easy to navigate for the team.
Flexible pricing management tool: Setting room prices on particular channels with rate multiplier feature.

"There’s been about a 30% increase in bookings from all channels, including OTAs, direct bookings, and more"

Fitri Kurnia

Reservations Manager

👍 Reservations Manager Fitri Kurnia said that Since transitioning to SiteMinder, Batu Karang Lembongan Resort & Spa has seen a significant boost in bookings, with numbers rising consistently across all channels.:

"There’s been about a 30% increase in bookings from all channels, including OTAs, direct bookings, and more"

⚖️ The selection process: During their research process, Fitri Kurnia evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

Reservations Manager Fitri Kurnia said, about their decision: "The rate multiplier feature is very useful, especially for setting room prices on particular channels. It’s working well."

📈 The results: Increased bookings and seamless connectivity

Thanks to SiteMinder, integration across all these channels runs smoothly, even when they add a new channel, such as Luxury Escape recently – an integration that was completed without a hitch.
Since transitioning to SiteMinder, Batu Karang Lembongan Resort & Spa has seen a significant boost in bookings, with numbers rising consistently across all channels.
Another advantage the team enjoys with SiteMinder is its ease of use. According to Fitri, “SiteMinder’s UI and UX is quite user-friendly and easy to navigate.” This has greatly improved the team’s efficiency in managing multiple channels.