Trianon Bonita Bay Saves Hours Each Week With a Faster, More User-Friendly PMS

OPERATIONS

Trianon Bonita Bay switched from a legacy PMS to Stayntouch, cutting online reservation delivery from hours to minutes and saving its Director of Sales a couple of hours each week through easier group management and reporting.

Why it matters: For hotels that have relied on the same PMS for years, the biggest concern about switching is often disrupting familiar workflows and retraining long-tenured staff. Trianon Bonita Bay’s team was up and running quickly while gaining faster reservations, easier group management and less manual work.

Trianon Bonita Bay uses Stayntouch as its cloud property management system and payment platform to manage reservations, guest check-in and checkout, group bookings, reporting and payments. The hotel also connects Stayntouch with its channel manager, allowing online reservations and group booking information to flow into the PMS with less manual work.

Top 3 Core Objectives: Trianon Bonita Bay was ready to move on from its legacy PMS and wanted a system that would be easier for staff to use, reduce manual work and give the hotel more transparency and flexibility. The team was looking to:

Reduce Manual Work: The hotel wanted to eliminate time-consuming workarounds, particularly around group bookings, reporting and moving reservation information between systems.
Gain Payment Transparency: The team wanted clearer visibility into payment costs and fees, along with a payment solution that was easier to understand and manage.
Simplify Staff Adoption: Trianon Bonita Bay wanted a PMS that its long-tenured team could learn quickly without disrupting familiar front desk workflows or requiring a lengthy adjustment period.

Innovators Mentioned

Trianon Bonita Bay

Stayntouch

Stacy Robertshaw

Director of Sales

Trianon Bonita Bay

"If you're thinking about it, just do it, because it's going to make your life so much easier."

Stacy Robertshaw

Director of Sales

👍 Director of Sales Stacy Robertshaw said that When asked what she would tell another hotel considering making the switch to Stayntouch::

"If you're thinking about it, just do it, because it's going to make your life so much easier."

⚖️ The selection process: During their research process, Stacy Robertshaw evaluated Stayntouch's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that Stayntouch was the best fit solution:

Director of Sales Stacy Robertshaw said, about their decision: "It's very user-friendly. The staff didn't have any problems learning it at all. They were working in it within that day."

📈 The results: Since moving to Stayntouch, Trianon Bonita Bay has reduced manual work, improved the speed and flow of online reservations, and helped its long-tenured team transition quickly to a new PMS. The hotel is also saving time each week while benefiting from more transparent payment pricing and lower credit card fees than the other PMS options it evaluated.

Stayntouch is already saving the Director of Sales a couple of hours each week across group management, reporting and other workflows. Group bookings that previously required manual workarounds can now flow directly into the hotel’s connected systems. Online reservations that could previously take 2–3 hours to reach the PMS are now typically arriving in about 5 minutes.
Trianon Bonita Bay selected Stayntouch Pay after finding its credit card fees were the lowest among the PMS options the team evaluated. The hotel gained clearer visibility into payment fees and what it was being charged. Trianon Bonita Bay now uses Stayntouch Pay for its hotel payment processing.
Front desk staff were able to begin working in Stayntouch within the first day of training. The long-tenured team transitioned without significant issues, despite many employees having used the previous PMS for 10 to 30 years.