Case Study

This family-run green resort modernizes its operations and grows direct sales by 20% with eviivo

christa Seeberger

eviivo · 十一月 08, 2024

Montfair Resort Farm, a family-run, eco-friendly resort nestled in the scenic landscapes of Virginia, has embraced the power of eviivo Suite to modernize its operations and enhance the guest experience.

Why it matters: eviivo Suite’s all-in-one booking and management platform allows the resort to benefit from remarkable improvements, including a 20% increase in direct bookings. This success has not only boosted revenue but also helps the team preserve the resort's core values of hospitality and sustainability.

By leveraging eviivo Suite, Montfair Resort Farm has enhanced its operational efficiency, broadened its market reach, and strengthened guest relationships. These improvements not only drive direct bookings and increase revenue but also align with the resort's commitment to providing a memorable and sustainable experience for all guests.

Top 3 Core Objectives: Leora needed a technology partner that would streamline her team’s administrative burden, enabling them to focus on guest experiences while helping to increase the share of direct bookings.

Booking management: The team’s process of logging bookings on a paper calendar and managing them manually desperately needed modernizing.
Online distribution: After deciding to focus on direct sales, Leora needed a system that would help her grow bookings on the resort’s website.
Guest relationships: Developing strong guest relationships was a must for Leora and her team to build the resort’s reputation, a major business goal. However, the sheer volume of manual admin tasks was limiting the team’s time with guests and ability to offer high-end amenities.

"Partnering with eviivo gives me peace of mind. We know our reservations are in order, organized and accurate. Eviivo allows us to easily communicate with customers and easily provide guests with all the important details about their reservation from payment information to check out time and directions. It allows our team more time to provide the best service and allowed me to have the time to focus on our belief that nature, comfort, and simplicity can go hand in hand."

Leora Vincenti

Owner

👍 Owner Leora Vincenti said that partnering with eviivo has freed her to prioritize showing guests how nature, comfort, and simplicity can co-exist:

"Partnering with eviivo gives me peace of mind. We know our reservations are in order, organized and accurate. Eviivo allows us to easily communicate with customers and easily provide guests with all the important details about their reservation from payment information to check out time and directions. It allows our team more time to provide the best service and allowed me to have the time to focus on our belief that nature, comfort, and simplicity can go hand in hand."

⚖️ The selection process: During their research process, Leora Vincenti evaluated eviivo's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that eviivo was the best fit solution:

Owner Leora Vincenti said, about their decision: "The eviivo-powered booking engine seamlessly integrates with our website, providing a streamlined experience for guests and enhancing our ability to manage bookings effortlessly."

📈 The results: Montfair Resort Farm has streamlined daily operations by implementing eviivo Suite™ as the business's all-in-one PMS. The team now manages all bookings and guest communications in one place, creating efficiencies that allow them to focus on establishing the resort as the region’s premier wedding destination.

Access to a centralized booking calendar has replaced cumbersome paper-based processes with an all-in-one, cloud-based system for managing bookings, check-ins, and check-outs.
The eviivo-powered, commission-free booking engine allows guests to book directly and securely, while the team saves time logging website bookings as they are automatically added to eviivo Suite’s booking calendar.
eviivo Suite effortlessly allows the team to build relationships with guests by scheduling customizable, automated pre-stay emails that highlight recommended activities. The team stays on top of all guest messages thanks to eviivo’s unified messaging inbox, boosting guest satisfaction with timely responses.