eviivo helps transform this small-town inn from local secret to popular getaway

REVENUE MANAGEMENT

Abbey House Inn is a boutique property using eviivo Suite to help streamline operations (including reservations, guest communication, and payments) and make daily tasks more efficient.

Why it matters: Automating tasks with eviivo Suite reduces manual errors and saves time, providing an ideal solution for hoteliers who lack a large staff and wish to streamline their operations.

Abbey House Inn uses eviivo Suite to gain access to powerful management tools that cover booking, payments, marketing, and operations, improving their competitive edge without large overheads. Through eviivo Suite, they spend a fraction of what hotels invest in custom-built technology or enterprise software.

Top 3 Core Objectives: Owner Pam Tavenier wanted to increase occupancy rates during the off-peak season and improve the property’s online presence through SEO, social media marketing, and a user-friendly booking engine:

Increasing Occupancy Rates: The goal was to boost bookings during traditionally slower periods by implementing seasonal promotions, targeted marketing campaigns, and special packages.
Operational Efficiencies: Pam wanted access to automation tools for reservation management, guest communication, and payment processing. This would allow the property to manage increased demand efficiently.
Strengthen Online Reputation: Management needed to keep track of and respond to guest feedback across platforms. This would help them maintain high rankings and a positive online reputation.

Innovators Mentioned

Abbey House Inn

eviivo

Pam Tavenier

Owner

Abbey House Inn

"We use eviivo for many reasons. First and foremost is being able to market on multiple OTA channels"

Pam Tavenier

Owner

👍 Owner Pam Tavenier said that the powerful integrations offered by the in-built Channel Manager were a particular highlight:

"We use eviivo for many reasons. First and foremost is being able to market on multiple OTA channels"

⚖️ The selection process: During their research process, Pam Tavenier evaluated eviivo's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that eviivo was the best fit solution:

Owner Pam Tavenier said, about their decision: "I had questions during the transition process, and the onboarding team was right there with me the entire time. I feel like a lot of companies bring you onboard only to disappear right after you’ve made the decision to sign. That was not the case with eviivo, and it made us feel very good about our partnership."

📈 The results: The team uses eviivo’s automation tools to save precious time every day. For instance, eviivo Suite's unified inbox integrates messages from major OTA channels in one place, while in-built pricing rules allow room rates to be automatically adjusted in line with demand.

Increased bookings: Bookings from OTAs have increased by 80% YoY. Additionally, the inn’s growing online visibility and eviivo-powered booking engine means that direct website bookings have grown by 119% in 2024.
Revenue growth: The inn’s total transactional value has grown by 24% in 12 months, in part due to implementing stronger OTA connections and guest communications with eviivo Suite.
Enhanced guest experiences: As the inn becomes an increasingly popular wedding destination, eviivo’s automation tools give Pam’s team precious extra time to prepare for guests. Satisfied guests are leaving positive reviews on Google and Expedia, with particular praise for the online reservation process and clear check-in instructions (sent automatically via eviivo Suite).

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