By combining seamless onboarding, a user-friendly learning curve, and the ability for Hotel Rival to provide incentives to their front desk agents, Oaky has significantly contributed to enhancing overall staff satisfaction, consequently making their hotel a more appealing workplace.

Stellar guest experience: As Jesper Sandberg, Revenue and eCommerce Manager at Hotel Rival, points out, guests who stay in higher room categories are generally more satisfied guests and more willing to spend money on extra services and amenities. Thus, one of the main reasons why Hotel Rival implements upselling at the front desk was to improve their guests’ stays.

Higher upsell revenue: Satisfied guests leaving positive reviews not only enhance the hotel's reputation but also provide an opportunity to raise rates, ultimately increasing ancillary revenue.

Staff satisfaction: Happier staff makes it easier to have happier guests, which leads to more revenue and a happier management team.