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REVENUE MANAGEMENT
How Clarion Hotel Sign achieved a +381% increase in upsell revenue with Oaky’s Front Desk Upselling
Emil spearheaded the setup and led the team in effectively leveraging the Oaky solution, which resulted in a significant 381.33% increase in upsell revenue in the first few months of using the solution.
No more manual work: The hotel’s previous system didn’t integrate with its property management system (PMS), Mews. The front desk agents had to juggle two systems to cross-check data, availability, and commissions for successful upsells. This made the process time-consuming and unscalable.
Boost team motivation: Previously, employees lacked insight into their commission earnings per upsell, which impacted motivation. On top of that, the old system didn’t allow for tracking team performance and setting goals.
Maximize upsell revenue: Without a structured upselling strategy and integrated systems, the hotel struggled to maximize revenue from room upgrades and additional services at check-in.