Abbey Hotel Roscommon saves hours of work and optimises distribution with SiteMinder

REVENUE MANAGEMENT

Nestled amid the green rolling hills of Ireland’s Hidden Heartlands and a mere 90 minutes from Dublin is where you will find the 12th-Century Dominican Abbey. Located in the verdant Irish Midlands, these surroundings make the Abbey Hotel Roscommon perfect for a relaxing getaway, a fairytale wedding or even a focused business meeting. To ensure the hotel’s continued success, the hotel team is investing in innovative technology to streamline operations and further improve sales. One such tool is SiteMinder.

Why it matters: SiteMinder recently spoke with Kevin Domican, Front Office and Revenue Manager at the four-star Abbey Hotel Roscommon. He shared how he and his team have been using SiteMinder’s channel manager to save time and optimise online distribution.

Before implementing SiteMinder, the Abbey Hotel manually managed the rates on all its channels. That was time-consuming for the team and opened the door to issues such as unintentional overbooking or lost revenue due to delayed rate updates. Using SiteMinder has solved these issues for the Abbey Hotel.

Top 3 Core Objectives: Abbey Hotel is looking for a technology solution to eliminate manual update, generate more direct bookings, and enable them to work flexibly.

Eliminate manual update: Manually updating rates and room availability online across channels can be time-consuming. This is one thing Abbey Hotel is looking for in the solution; to automate processes and work efficiently.
More direct bookings: Abbey Hotel is eager to increase its direct bookings through the website by offering the best rate compared to other channels, and this can only happen with the right analytics tool.
Working flexibly: Kevin is looking for a technology solution that allows him to work flexibly from anywhere, and easy to use by offering an intuitive platform.

Innovators Mentioned

Abbey Hotel Roscommon

SiteMinder

Kevin Domican

Front Office and Revenue Manager

Abbey Hotel Roscommon

"If I want to set a new rate, I just log in to SiteMinder, change the price and it goes out to all channels in one click. I no longer have to log into each platform separately and make the changes by hand. That saves me several hours every week."

Kevin Domican

Front Office and Revenue Manager

👍 Front Office and Revenue Manager Kevin Domican said that Kevin easily updates room prices across channels through SiteMinder, which saves him several hours a week.:

"If I want to set a new rate, I just log in to SiteMinder, change the price and it goes out to all channels in one click. I no longer have to log into each platform separately and make the changes by hand. That saves me several hours every week."

⚖️ The selection process: During their research process, Kevin Domican evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

Front Office and Revenue Manager Kevin Domican said, about their decision: "If you’re looking for a channel manager, SiteMinder is definitely worth a try. You and your team will catch on quickly because it’s easy to use and intuitive. It’ll save you hours of work and make your life so much easier. Honestly, it was music to my ears when I was applying and heard the Abbey Hotel uses SiteMinder."

📈 The results: By working with SiteMinder, Abbey Hotel saves several hours every week by easily updating rates online, setting the best price, and working flexibly.

Using SiteMinder allows Abbey Hotel to save several hours every week by easily updating room rate online in many channels.
Abbey Hotel is able to set the best price on their own website to drive more direct bookings, compared to other channels.
Kevin is able to access SiteMinder from his mobile phone, allowing him to work flexibly from anywhere with such an intuitive interface.