Case Study

Gravity Haus has rock-solid foundation for success with SiteMinder and Mews

Zidane Doshi

SiteMinder · 一月 13, 2026

Gravity Haus operates eight exceptional properties across the United States, offering far more than just top-tier accommodation in adventure-filled destinations. Each Haus combines co-working spaces, fitness programs, chef-led dining concepts, and location-specific experiences. Spanning from California to Jackson Hole, the properties are deeply integrated with their local communities, helping to bring customer experiences to life. “We cannot exist successfully in a seasonal mountain resort town without the local support and integration. This has been fundamental to who we are,” says Ryan Krukar, VP of Marketing and Communications. Shifting the narrative around hospitality from ‘luxury is a high thread count’ to ‘luxury is spending time as you choose, making memories with the people you care about most’, Gravity Haus has been recognised on a global scale with its Breckenridge property named the 8th best hotel in the world in the 2024 Conde Nast Traveller Readers’ Choice Awards. It’s not the award or various accolades from Bloomberg, Forbes, Sunset, or Yahoo that means the most to the team. Instead, it’s the journey of building the business from the ground up to what it is today. “What we’ve accomplished with such limited resources is remarkable,” says Eli Grossenbacher, Director of Revenue. Beyond serving as a hub for locals and travellers alike, Gravity Haus is committed to helping other accommodation providers achieve their potential via third-party management and collaboration. Hotel owners get the opportunity to repurpose and operate their properties as Gravity Haus locations, elevating the experience for everyone involved.

Why it matters: “We chose SiteMinder because we needed something straightforward,” Eli explains.

After experiencing complicated systems which failed to deliver at previous hotels, SiteMinder was a clear and effective answer to Gravity Haus challenges.

Top 3 Core Objectives: Gravity Haus aims to have a platform to manage distribution and revenue.

Simplicity and efficiency: Manage all rates and availability in one place through a well design UX.
Seamless PMS integration: Creating a powerful and reliable foundation for success.
Effortless channel mapping: Updates flow instantly across connected channels.

"If something went wrong with other systems I’ve used, I wouldn’t even know where to start fixing it. With SiteMinder, I know exactly where everything is and how it works—it’s incredibly intuitive."

Eli Grossenbacher

Director of Revenue.

👍 Director of Revenue. Eli Grossenbacher said that "We are very picky with what we choose,”:

"If something went wrong with other systems I’ve used, I wouldn’t even know where to start fixing it. With SiteMinder, I know exactly where everything is and how it works—it’s incredibly intuitive."

⚖️ The selection process: During their research process, Eli Grossenbacher evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

Director of Revenue. Eli Grossenbacher said, about their decision: "It’s just so simple, and that simplicity is what allows us to focus on what matters most: delivering exceptional guest experiences."

📈 The results: The seamless integration has provided them with a rock-solid foundation that allows them to focus on delivering exceptional guest experiences while confidently scaling their operations across 8 properties.