Case Study

The office in your pocket: SiteMinder and 3RPMS transform everyday operations at Hotel Hirsch 1783

Zidane Doshi

SiteMinder · 十月 24, 2024

Many hotels confidently claim that they uphold tradition. However, this statement applies to the Hotel Hirsch 1783 on Lake Constance like no other. Because, as the name suggests, the hotel has been welcoming guests for over 340 years – in family hands. When Peter Schöllhorn took over the charming inn from his parents in 2004, he and his family lovingly renovated it. Today, 25 stylishly furnished rooms await guests, delivering a mix of traditional country house and modern comfort.

Why it matters: When Peter was looking for a new channel manager, his nerves were frayed. His previous provider was not flexible and there were constant disruptions.

The need for a flexible and intuitive platform.

Top 3 Core Objectives: To have an intuitive channel manager that saves time and prevents overbookings.

Setting rates and restrictions: Especially during arrival and departure that helps communicate with guests across all portals.
Huge selection of channels: To have the price to performance ratio that is just right. After all, they are a seasonal business.
Eliminate overbookings: Do not have to keep an eye on countless portals but can always rely on all rooms being handled on a single platform.

"I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on countless portals, but can always rely on all rooms being handled – even while I’m at trade fairs."

Peter Schöllhorn

Owner

👍 Owner Peter Schöllhorn said that Using SiteMinder on a smartphone or tablet allows Peter to manage bookings from anywhere:

"I’m friends with some hoteliers and they keep complaining to me that they’re experiencing overbooking. I haven’t had that problem for years! And he continued: I no longer have to keep an eye on countless portals, but can always rely on all rooms being handled – even while I’m at trade fairs."

⚖️ The selection process: During their research process, Peter Schöllhorn evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

Owner Peter Schöllhorn said, about their decision: "The integration between SiteMinder and 3RPMS works smoothly. Bookings and cancellations are processed immediately and automatically. I don’t have to do any additional work. On top of that, I only have to enter the base price once into 3RPMS and it is transferred directly to the channel manager."

📈 The results: Day-to-day operations have fundamentally changed.

Less time spent on day-to-day operations and abled to easily set different rates and restrictions.
Bookings and cancellations are processed immediately and automatically.
Abled to work and monitor bookings on smartphone or tablet.