Hotel Oderberger Berlin achieve more bookings and less work

REVENUE MANAGEMENT

Hotel Oderberger Berlin achieve more bookings and less work - all thanks to SiteMinder

Hotel Oderberger Berlin opened its doors in 2016, but it has a long and fascinating history. It used to be a historic indoor swimming hall dating back to 1902. Today it continues as a hotel, the pool being open both to hotel guests and the public (though to the latter only by appointment). Hotel Oderberger Berlin used to rely on a PMS that did not offer the integration of a channel manager. Tini Diekmann, Sales and Revenue Manager as well as Deputy Hotel Manager of Hotel Oderberger Berlin needed to manually handle direct sales over the property’s website as well as four other online channels.

Why it matters: The property decided to switch the PMS into Mews, and go with SiteMinder by recommendation. Tini is impressed by the user-friendliness of the platform.

Soon after the new platform was implemented: “Onboarding was quite an involved process, particularly because we have many different room types, but thanks to the great support we received from SiteMinder, everything was set up after about a week.”

Top 3 Core Objectives: Hotel Oderberger is looking for a technology solution with seamless integration across platforms, bringing in more bookings, and working flexibly.

Seamless integration: The property is in need of a platform that allows seamless integration between PMS and Channel Manager, which allows them to save more time at work.
More bookings: Hotel Oderberger also aspires to maximise their bookings and occupancy, thus selling the most rooms possible and avoiding over-booking has always been their goal.
More flexibility: Tini is happy to work with a platform that is easy to connect with any channels and with new channels to test.

Innovators Mentioned

Hotel Oderberger

SiteMinder

Tini Diekmann

Director Revenue

Hotel Oderberger

"I’m really happy with the SiteMinder platform and all the work it takes off my hands. And I keep being pleasantly surprised by how well the PMS integration works. I gladly recommend SiteMinder, particularly to hoteliers using Mews."

Tini Diekmann

Director Revenue

👍 Director Revenue Tini Diekmann said that Tini is impressed by how SiteMinder platform and integration make her work more efficient.:

"I’m really happy with the SiteMinder platform and all the work it takes off my hands. And I keep being pleasantly surprised by how well the PMS integration works. I gladly recommend SiteMinder, particularly to hoteliers using Mews."

⚖️ The selection process: During their research process, Tini Diekmann evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

Director Revenue Tini Diekmann said, about their decision: "Our previous PMS had become outdated in many ways, which is why we switched to Mews in 2020. That finally gave us the opportunity to integrate a channel manager. While I was researching, I kept coming across Mews users that recommended SiteMinder. I took one look at the platform and loved it right away."

📈 The results: By using SiteMinder platform, Hotel Oderberger saves more time of work, maximises occupancy, and easily connects to more channels.

The hotel saves ten hours of work per week with SiteMinder and Mews integration.
Hotel Oderberger is able to sell every room to maximise bookings without the fear of double-bookings.
SiteMinder allows the hotel to flexibly connect with various channels, so they can test new OTAs and find the right distribution partners.