Case Study

Qunci Villas enjoys the great benefits of hotel integration with SiteMinder

Jessica Mora

SiteMinder · 十一月 28, 2022

Qunci Villas is one of the pioneer boutique hotels in Lombok that has been in business since July 2003. The hotel was designed by Dutch architect, Joost van Grieken, which limits its carbon footprint by using natural materials such as stone and wood. Moreover, the design further complements the room and public areas which are decked-out with local artworks.

Why it matters: Qunci Villas does not deem the beauty of the inn as the only thing that matters to guests. The team believes the guests overall experience is of great importance.

“Most of our guests are young couples, honeymooners, or those who are celebrating their anniversary. Therefore, we always try to ensure that we provide a high level of service to each guest and make certain that every guest is satisfied with their experience staying with us,“ said Viki Edy Priyatna, E-Business & Reservations Manager."

Top 3 Core Objectives: To guarantee the best experience for their guests, Qunci Villas needs to spend time focusing on giving the most outstanding service. For that reason, they needed to ditch manual work and switch to system integration.

Switch from manual work: Previously, hotel operations such as receiving, recording, and inputting reservation data into the property management system had to be done manually, which was time-consuming and ineffective.

"On top of system integration and automation, SiteMinder provides enhancements for Qunci Villas’ room management and room rate adjustments. Viki said:"

Qunci Villas

E-Business & Reservations Manager

👍 E-Business & Reservations Manager Qunci Villas said that “SiteMinder allows us to easily implement a dynamic pricing system. Previously we tended to use static seasonal pricing. With SiteMinder, our revenue has increased by 30% from what it was before.”:

"On top of system integration and automation, SiteMinder provides enhancements for Qunci Villas’ room management and room rate adjustments. Viki said:"

⚖️ The selection process: During their research process, Qunci Villas evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

E-Business & Reservations Manager Qunci Villas said, about their decision: "“We were aided by SiteMinder because they truly brought about a ‘revolution’ for our property. All tasks are integrated between our website, booking page, and property management system. This really saves labour costs and time. Effective handling of booking channels, thereby increasing revenue, and most importantly improving our customer experience.” Viki explained."

📈 The results: Viki states, by using SiteMinder they are able to finish a great deal of tasks more efficiently, reduce overbookings, reduce problems due to human-error, and make their work more enjoyable and easier.

SiteMinder has helped Qunci villas hotel to simplify administrative processes by automating operational tasks.
Reservations spike after automation
Increased team's efficiency and productivity