Case Study

TFE Hotels Centralizes Rates and Saves Days of Manual Labor with SiteMinder Multi-Property

Jessica Mora

SiteMinder · 十二月 06, 2022

SiteMinder Multi-Property enables hotel groups and chains to load, manage and distribute their rates centrally.

Why it matters: Until very recently, TFE Hotels, which has earned a reputation as the “developers’ hotelier”, had two revenue team members loading rates for its 60-strong portfolio of hotels. However, SiteMinder Multi-Property has alleviated some of their workload by removing some of the complexity.

As TFE Hotels continues to recover from the challenges of the pandemic, it will need to be more dynamic with its rates, reacting as the market changes.

Top 3 Core Objectives: Significant time and efficiency gains are critical to the bottom line of any hotel. TFE Hotels is one such example, and the Australia-based hotel chain anticipates it will achieve these through implementing SiteMinder Multi-Property.

Automation wins: The ability to make decisions and act swiftly is crucial. “The value needs to be there. Our technology must enable us to move quickly.”
Gain more time: SiteMinder gives TFE the ability to do things themselves. It’s particularly important during periods when people are unavailable, and they need a job done fast
Remove complexity: The TFE group acknowledges how time-consuming the task of loading rates is and says the ability to be able to do it all in one go, for all hotels in the portfolio, will make a huge difference.

"SiteMinder’s technology generally allows TFE Hotels’ revenue team to take more control of their time, which is a huge advantage for the hotel group."

Amanda Hoolihan

Director of Revenue

👍 Director of Revenue Amanda Hoolihan said that “It used to take my team a week to roll out a company-wide promotion. SiteMinder Multi-Property has saved us about two days each time, which, when you’re running multiple promotions each year, means that we can save more than two weeks of work.”:

"SiteMinder’s technology generally allows TFE Hotels’ revenue team to take more control of their time, which is a huge advantage for the hotel group."

⚖️ The selection process: During their research process, Amanda Hoolihan evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

Director of Revenue Amanda Hoolihan said, about their decision: "“SiteMinder Multi-Property gives us the agility we need to act quickly. From an expansion as well as a consolidation perspective, the assistance from SiteMinder is certainly a time-saver.""

📈 The results: As TFE Hotels continues to recover from the challenges of the pandemic, it will need to be more dynamic with its rates, reacting as the market changes. SiteMinder Multi-Property is helping to ensure that rooms and rates can be accurately configured in the system now, ready for when business ramps up.