Case Study

The Little Guesthouse in Salzburg experiences successful online distribution with SiteMinder platform

Christopher Antoni

SiteMinder · 十二月 14, 2023

Little Guesthouse is located within walking distance from Salzburg’s historic old town, since 2018. The property consists of eleven individually designed and furnished rooms as well as a large garden with a terrace, hammocks and sun loungers. The choice of technology solution was an important part of preparing the grand opening of the property in 2018. Required was a PMS as well as distribution tools like a channel manager and a booking engine. It was both a challenge and opportunity to set all this up from scratch: it meant a lot of work but also provided the owners; Constanze and Mario with the opportunity to assemble the ideal tech stack for their hotel.

Why it matters: Constanze and Mario found SiteMinder during an event, and were immediately keen to know more due to its user-friendliness.

SiteMinder offers a complete solution for the property, including a channel manager, a website builder, and a booking engine. “Getting all three in one product was a godsend. It made it even easier to keep on top of everything because we could manage all necessary distribution tasks in one single platform,” stated Constanze.

Top 3 Core Objectives: Since the beginning of the opening, The Little Guesthouse Salzburg is looking for a time-saving and effective technology solution for the property.

A multi-dimensional tool: Beside a PMS, the property requires solutions such as a channel manager, a booking engine, and a website builder, all in one platform.
A powerful platform: The technology solution needed by the property needs to work perfectly by securing a smooth integration across channels and with the PMS.

"The platform worked really well from the very beginning. The channel manager was connected with our Mews PMS, which made sure that our inventory was always updated across all channels and new rates were automatically sent to all our booking channels."

Constanze Gehmacher

Property Owner

👍 Property Owner Constanze Gehmacher said that SiteMinder is easily connected with PMS and works properly to update online inventory & rates.:

"The platform worked really well from the very beginning. The channel manager was connected with our Mews PMS, which made sure that our inventory was always updated across all channels and new rates were automatically sent to all our booking channels."

⚖️ The selection process: During their research process, Constanze Gehmacher evaluated SiteMinder's product differentiators, customer support, and holistic value as a strategic partner and ultimately decided that SiteMinder was the best fit solution:

Property Owner Constanze Gehmacher said, about their decision: "For us it was particularly important to find a time-saving and effective solution that made our online distribution quick and easy to manage. We then happened on SiteMinder during an event. I immediately took to the system because it seemed so clear and organised as well as user-friendly."

📈 The results: SiteMinder allows The Little Guesthouse Salzburg to experience booking increase, easy integration, and manage distribution easily.

The property experiences increase in direct bookings, making up to 30% of the total bookings.
Easy integration with the PMS, allowing automatic inventory & rate updates across channels.
Simply managing the property’s distribution in one platform.