Adyen vs. ROH:
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The Decision

Choosing between Adyen and ROH for your hotel's payments processing hinges on your specific needs. Both platforms aim to streamline payments, but they diverge significantly in scope, user experience, and industry focus. Adyen offers a global, multi-channel payments infrastructure with extensive features, while ROH specializes in simplifying financial workflows tailored to hospitality. Your decision should consider how these differences align with your hotel’s size, location, and operational priorities. Are you seeking a broad, feature-rich platform or a user-friendly, hospitality-focused solution?

Is Adyen or ROH Better for Hotels?

Adyen is a highly established payments processing system with a broad international presence, supporting complex, multi-channel transactions across online, mobile, and in-store environments. Its core strength lies in its robust integrations, extensive feature set—including contactless payments, multi-currency settlements, and local payment methods—and a vast network of verified partners.

ROH, on the other hand, is designed specifically for the hospitality industry, emphasizing automation and ease of use for hotel payments and invoicing. It has a significantly smaller partner ecosystem but excels in automating invoice generation, payment scheduling, and real-time reporting, which are crucial for cash flow management in hotels.

Both platforms aim to make payment processes smoother, but Adyen's global reach and comprehensive features suit large, multi-property chains or hotels needing diverse payment options. Conversely, ROH’s straightforward interface and industry-specific tools appeal more to hotels focused on operational efficiency and automated financial workflows.

Do you need a globally scalable, feature-rich platform or a hospitality-specific, user-friendly solution?

Adyen vs ROH: Which Should Your Hotel Choose?

If your hotel needs a payment system capable of handling complex, multi-channel transactions across different countries, Adyen is the clear choice. Its extensive feature set—such as contactless payments, 3-D Secure, WeChatPay, AliPay, Paypal, and multi-currency settlements—makes it suitable for large or international hotels.

If your hotel prioritizes ease of use, automation, and real-time financial insights, ROH is the better fit. With a 4.95/5 ease-of-use rating from 65 recent reviews, it’s perfect for hotels wanting streamlined invoice management, automated scheduling, and quick onboarding.

Hotels seeking broad global payment options and extensive integrations should choose Adyen. Those focused on operational simplicity, faster cash flow, and industry-specific workflows will benefit most from ROH.

Is Adyen or ROH Easier to Use?

ROH scores a near-perfect 4.95/5 in ease of use based on 65 recent reviews, with users praising its intuitive interface and quick onboarding. Many mention how simple it is for staff and clients to send or receive payments, with comments like, “It makes my job so much easier,” and “Very user friendly, no questions from customers.”

Adyen, by contrast, scores 0/5 in ease of use, indicating significant challenges in onboarding and daily operation. Reviewers note that its interface and setup are complex, requiring substantial training and expertise. For staff that value simplicity and fast adoption, ROH clearly has the edge.

Edge: ROH.

Which Has Better Features: Adyen or ROH?

Adyen offers 10 unique features not found in ROH, including contactless payments, 3-D Secure, WeChatPay, AliPay, Paypal, dynamic currency conversion (DCC), MOTO payments, Klarna installment plans, gratuity functions, and multi-currency settlements. These features cater to global, multi-channel, and high-volume payment environments.

ROH provides a core set of 19 shared features with Adyen but lacks the additional payment methods and security options. Its strengths lie in automating invoices, scheduling payments, and delivering real-time notifications. While less feature-dense, ROH’s targeted functionalities support hotel-specific financial workflows.

For hotels needing advanced payment options and security features, Adyen's broader set offers more. If automation and streamlined invoicing are your priorities, ROH’s features will suffice.

Edge: Adyen.

Which Has Better Customer Support: Adyen or ROH?

ROH significantly outperforms Adyen in support ratings, with a 4.97/5 rating from 65 recent reviews and a 9.91/5 NPS score. Reviewers frequently mention how responsive and helpful their support team is, with one stating, “Support staff is great,” and “Onboarding was smooth thanks to their attentive support.”

Adyen scores 0/5 in support, indicating no recent reviews or available support ratings, which likely reflects its enterprise-level focus rather than hospitality. Given the high support scores and recent positive reviews, ROH clearly offers more reliable, hotel-focused customer support.

Edge: ROH.

Which Has More Integrations: Adyen or ROH?

Adyen boasts 46 verified integration partners, including major hospitality and payment systems like Oracle Hospitality, Trevo, Kwentra, RoomRaccoon, and ZUZU Hospitality. Its extensive network allows hotels to embed payments into existing infrastructure with ease.

ROH’s integration count is limited to just one verified partner—Oracle Hospitality—though it covers core hotel operations. The platform’s main strength is in automating payments rather than extensive system integrations.

For hotels seeking a flexible, multi-system payment integration setup, Adyen’s ecosystem is the clear choice. If your focus is on internal automation without complex integrations, ROH’s single partner support may suffice.

Edge: Adyen.

Which Do Hoteliers Rate Higher: Adyen or ROH?

ROH receives a 100/100 HT Score based on 65 recent reviews, with a 99% likelihood to recommend its platform. Hoteliers across various segments—especially luxury, boutique, and resort properties—praise its ease of use, support, and automation features. Many reviews highlight how ROH improves cash flow and simplifies financial workflows.

Adyen, with zero reviews, cannot be rated by hotel professionals. Its enterprise clients and large corporations tend to provide feedback, but this data does not directly reflect hotel-specific satisfaction.

Given the recent, high ratings and hotel-specific praise, ROH clearly enjoys stronger hotel industry acceptance.

Edge: ROH.

How Much Do Adyen and ROH Cost?

Adyen does not publish standard pricing; it operates on a custom model based on transaction volume and payment methods. This makes it difficult to estimate costs without direct vendor engagement.

ROH charges a flat $100 monthly fee, with no indication of additional transaction or setup fees. Its predictable pricing model allows hotels to budget easily.

Hotels preferring transparent, fixed costs should lean toward ROH. If your hotel has high transaction volumes and needs a customizable pricing structure, Adyen’s bespoke model may be more suitable, but it requires direct inquiry.

What Type of Hotel Should Use Adyen?

• Hotels that operate globally or across multiple countries, needing multi-currency support.
• Hotels with high transaction volumes across online, mobile, and in-person channels.
• Hotels that require a broad array of payment options, including contactless, WeChatPay, AliPay, and Paypal.
• Large hotels or chains that want extensive system integrations.
• Hotels seeking advanced security features like 3-D Secure and multi-currency settlements.

Not ideal if your hotel prioritizes simplicity and local payment methods only or operates on a limited budget, as Adyen’s setup may be complex and costly.

What Type of Hotel Should Use ROH?

• Hotels focused on automation, real-time payment tracking, and invoice management.
• Hotels seeking a user-friendly platform with minimal training requirements.
• Hotels that want to optimize cash flow and reduce manual billing errors.
• Hotels with a primary focus on the North American, European, or select regional markets.
• Boutique, resort, or branded hotels looking for integrated financial workflows.

Not ideal if your hotel requires extensive global payment options, complex integrations, or operates at massive transaction volumes needing custom solutions.

Adyen vs ROH: The Bottom Line for Hotels

Adyen offers a comprehensive, globally-scaled payments platform with a broad feature set, extensive integrations, and support for multiple currencies. Its strengths are best leveraged by large, international hotels or chains that need diverse payment methods and system flexibility.

ROH provides a streamlined, hotel-specific payments and invoicing solution praised for its ease of use, automation, and support. It excels in simplifying payment workflows, making it ideal for hotels prioritizing operational efficiency and quick onboarding.

In summary, if your hotel needs a globally capable, feature-rich enterprise system, Adyen is the better choice. If your focus is on operational simplicity, automation, and excellent support within a hospitality context, ROH is the superior option.