ASI PMS vs. NewBook (PMS):
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The Decision

Choosing the right property management system is crucial for your hotel’s efficiency and guest experience. You’re evaluating Anand Systems Inc. (ASI) and NewBook, both designed to streamline hotel operations, but they differ significantly in user adoption, features, and support. While ASI offers a long-standing reputation and detailed tools, NewBook’s recent reviews and higher overall ratings make it a compelling choice. Which system will better serve your hotel’s specific needs?

Both products aim to simplify reservations, billing, and housekeeping, but ASI’s extensive integration options and detailed reporting are geared toward larger or multi-property hotels. Conversely, NewBook’s modern interface and dedicated customer support appeal to smaller or mid-sized properties seeking simplicity and agility. Their core problem is similar—optimizing hotel management—but the execution and customer feedback suggest diverging strengths.

Are you prioritizing extensive tools and integration or ease of use and support? Your hotel’s size, growth plan, and operational complexity will determine the best fit.

Is ASI or NewBook Better for Hotels?

ASI is well-suited for hotels that require a comprehensive, scalable property management system with robust reporting and integration capabilities. If your hotel needs advanced features like real-time status updates, automated space optimization, or integrated ID scanners, ASI’s 20 unique features make it a strong candidate.

In contrast, NewBook excels for hotels, resorts, or campgrounds seeking a straightforward, user-friendly platform that enhances booking efficiency and guest communication. Its 16 verified integrations, including popular channels like SiteMinder and TripAdvisor, and features like guest CRM and wellness modules, support dynamic small-to-mid-sized properties.

If your hotel values detailed analytics, multi-property management, and extensive third-party integrations, go with ASI. If you prioritize ease of onboarding, excellent customer support, and rapid booking management, NewBook is the better choice.

Is ASI or NewBook Easier to Use?

Both systems are highly rated for usability, with ASI scoring 4.88/5 and NewBook 4.69/5. Users praise ASI’s intuitive, straightforward interface that simplifies daily front-desk operations, while NewBook’s modern design makes managing bookings and guest profiles simple from any device.

ASI’s onboarding process is rated 4.69/5, with many users noting how quickly staff adapt to its functions. NewBook’s onboarding is slightly higher at 4.77/5, supported by its cleaner, more modern user experience, especially appreciated by less tech-savvy teams.

Edge: NewBook.

Which Has Better Features: ASI or NewBook?

ASI offers a broader set of features—27 in total—compared to NewBook’s 3 exclusive functionalities. ASI’s unique features include online check-in, integrated ID scanners, real-time status updates, shift planning, and drag-and-drop tapecharts, which are essential for larger or complex operations.

NewBook’s standout features include guest CRM, guest profiles, and a wellness module, which enhance personalized guest experiences and are ideal for boutique or small properties. While NewBook’s features are tailored to streamline booking and communication, ASI’s extensive capabilities support more intricate operational needs.

Edge: ASI.

Which Has Better Customer Support: ASI or NewBook?

Customer support ratings heavily favor NewBook at 5/5, with reviewers praising their prompt, knowledgeable, and dedicated team. Many mention how support staff help maximize platform utilization and guide through updates, fostering smooth operations.

ASI’s support is rated 4.73/5, with some users noting quick responses but occasional delays. While generally positive, ASI’s support is seen as slightly less responsive compared to NewBook’s dedicated service.

Edge: NewBook.

Which Has More Integrations: ASI or NewBook?

ASI boasts 18 verified partner integrations, including industry giants like SiteMinder, Duetto, and Inn-Flow. Its extensive integration options allow hotels to connect with numerous third-party tools for revenue management, distribution, and accounting, giving a flexible ecosystem for larger operations.

NewBook offers 16 verified integrations, including TripAdvisor, PriceLabs, and GuestRevu. While slightly fewer, these cover essential channels and tools for smaller properties seeking a streamlined setup.

Edge: ASI.

Which Do Hoteliers Rate Higher: ASI or NewBook?

ASI’s review count is 26, but recent reviews in the last 6 months are all from users rating 0/5, which significantly impacts its overall perception. Long-term users appreciate its stability and reporting, but recent feedback suggests issues with responsiveness and cloud performance.

NewBook has 16 reviews, all within the last six months, with an average rating of 4.75/5. Hoteliers consistently praise its ease of use, customer support, and functionality across segments, especially in boutique and resort sectors.

Edge: NewBook.

How Much Do ASI and NewBook Cost?

ASI’s base price is $300 with no trial or additional fees, making it an attractive option for hotels on a tight budget or with straightforward needs. Its pricing model does not include monthly per-room fees, which can benefit larger operations.

NewBook costs $1,000 upfront, with no subscription or monthly fees, but it is positioned as a premium solution. Its higher price reflects its modern interface, additional features, and dedicated support, suitable for hotels seeking a comprehensive yet simplified management system.

What Type of Hotel Should Use ASI?

• Hotels that handle high reservation volumes and need detailed reporting.
• Properties requiring extensive third-party integrations.
• Large hotels or chains with multi-property management.
• Hotels that value advanced features like real-time updates and automated room assignments.
• Teams looking for a scalable, enterprise-ready solution.

Not ideal if:

• You prefer a lightweight, easy-to-learn system.
• Your hotel operates with minimal technical staff.
• You need a quick setup without extensive customization.

What Type of Hotel Should Use NewBook?

• Small to mid-sized hotels, resorts, and campgrounds.
• Properties seeking an intuitive, easy-to-use PMS.
• Hotels prioritizing customer support and rapid onboarding.
• Businesses focusing on improving guest communication and booking efficiency.
• Hotels that want to manage bookings, admin, and guest profiles from one platform.

Not ideal if:

• You need advanced, granular reporting and integrations.
• Your property requires complex rate management.
• You operate at scale with multiple properties demanding extensive customization.

The Bottom Line for Hotels

The core difference between ASI and NewBook is their scope and user experience. ASI offers a detailed, feature-rich platform that supports large or complex hotel operations, but recent reviews indicate some issues with cloud responsiveness. NewBook, on the other hand, provides a modern, easy-to-navigate system with excellent support, particularly favored by smaller hotels and resorts.

For properties that prioritize detailed analytics, extensive integrations, and scalability, ASI’s comprehensive tools and broad ecosystem make it the better choice. Its stability and feature set can justify its higher price and complexity for larger operations.

If your hotel values simple, fast onboarding, superior support, and a user-friendly experience, NewBook’s high review scores and recent positive feedback make it the recommended option. It’s ideal for properties that want to streamline operations without sacrificing guest communication and booking efficiency.

Ultimately, your decision should hinge on your current hotel size, operational complexity, and future growth plans. Both systems have their strengths, but the recent reviews favor NewBook’s responsiveness and ease of use, making it the more attractive option for most hotels today.