Astrea IT Services vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) can significantly impact your hotel's operations, guest experience, and profitability. Both Astrea IT Services and ThinkReservations aim to streamline your processes, but their approaches and strengths differ dramatically. Astrea offers a specialized Salesforce consulting service with no current hotel-specific features or reviews, while ThinkReservations presents a full-featured, widely adopted PMS with extensive recent reviews. Which product better meets your hotel’s needs?

Is Astrea IT Services or ThinkReservations Better for Hotels?

Astrea IT Services primarily functions as a Salesforce consulting firm, providing customized CRM solutions rather than a dedicated PMS. It lacks hotel-specific features, a user interface or reviews from hoteliers, and regional market presence. Meanwhile, ThinkReservations delivers a comprehensive PMS platform with 39 features, over 356 recent reviews, and a high NPS score of 9.68/10—indicating strong hotelier satisfaction.

Your team seeking a tailored CRM integration or Salesforce expertise would lean toward Astrea, but if you want a ready-to-use PMS built for hospitality, ThinkReservations clearly outperforms. Do you need a customizable CRM solution, or a full PMS designed for hotel operations?

ThinkReservations PMS vs Astrea IT Services: Which Should Your Hotel Choose?

If your hotel needs a cost-effective, user-friendly PMS with robust features, go with ThinkReservations. Its 4.88/5 rating based on 356 reviews reflects high satisfaction, especially among bed & breakfast and boutique hotel owners who value its ease of use and comprehensive functionalities.

If your team requires specialized Salesforce consulting to optimize customer data and workflows, then Astrea IT Services could be appropriate. However, with no hotel-specific reviews or features, it’s less suited if your goal is operational management or guest-facing tools. For hotel operations, ThinkReservations is the clear choice.

Is Astrea IT Services or ThinkReservations Easier to Use?

ThinkReservations boasts a 4.82/5 user rating from over 356 reviews, with many users praising its intuitive interface, straightforward onboarding, and minimal staff training time. Reviewers frequently mention how quickly their teams adopted the system and how it improved operational clarity.

Astrea IT Services, on the other hand, has zero reviews and ratings from hoteliers, since it’s primarily a consulting firm rather than a PMS platform. Without user feedback, it’s impossible to assess its ease of use.

Edge: ThinkReservations.

Which Has Better Features: Astrea IT Services or ThinkReservations?

ThinkReservations offers 39 features, including channel management, online booking, payment processing, guest communication tools, and real-time reports—covering almost every operational aspect a hotel needs. It also integrates with OTAs like Expedia, Airbnb, and TripAdvisor, simplifying distribution.

Astrea IT Services has no hotel-specific features or integrations, focusing instead on Salesforce consulting. Its lack of a PMS-specific feature set makes it unsuitable for hotel management tasks.

Edge: ThinkReservations.

Which Has Better Customer Support: Astrea IT Services or ThinkReservations?

ThinkReservations’ support ratings are impressive, with a 4.82/5 score from 356 recent reviews. Customers frequently highlight its quick, knowledgeable support team and seamless onboarding, with comments like, “Their support is fantastic and always accessible.”

Astrea IT Services’ customer support data is unavailable for hotel clients, as it operates mainly as a Salesforce consulting entity. Based on hotel reviews, ThinkReservations provides more reliable, hotel-focused support.

Edge: ThinkReservations.

Which Has More Integrations: Astrea IT Services or ThinkReservations?

ThinkReservations integrates with 16 verified partners, including major OTAs like Airbnb, Expedia, and TripAdvisor, plus channel managers, payment providers, and guest communication tools like TrustYou and OpenKey. These integrations streamline operations and marketing.

Astrea IT Services does not offer verified hotel integrations or partnerships, as its focus remains on Salesforce customization. For hotel-specific connectivity, ThinkReservations offers a clear advantage.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Astrea IT Services or ThinkReservations?

ThinkReservations enjoys a 4.88/5 average rating from 356 recent reviews, with many small and boutique hotel owners praising its ease of use and operational impact. Bed & breakfasts and inns, comprising 65% of its users, rate it highly for simplifying daily tasks and increasing revenue.

Astrea IT Services has no hotel-specific reviews, making it impossible to gauge user satisfaction directly. Given the extensive recent feedback for ThinkReservations, it’s the better-rated hotel PMS.

Edge: ThinkReservations.

How Much Do Astrea IT Services and ThinkReservations Cost?

Astrea IT Services does not publicly disclose pricing, as it primarily offers bespoke Salesforce consulting solutions. Its costs are likely customized and variable based on project scope.

ThinkReservations charges a flat $500 monthly fee, with no implementation or setup fees. This predictable pricing model appeals to hotels seeking straightforward budgeting.

Since Astrea lacks transparent hotel-specific pricing, ThinkReservations provides a clearer cost structure.

What Type of Hotel Should Use Astrea IT Services?

• Hotels that require highly customized CRM solutions integrated with Salesforce.
• Teams that want tailored, scalable customer relationship management workflows.
• Hotels with existing Salesforce infrastructure seeking expert customization.
• Hotels that don’t prioritize immediate operational management features or PMS functionalities.

Not ideal if:

• Your hotel needs a ready-to-use PMS with hotel-specific features.
• You prefer a system with extensive integrations, reviews, and user feedback.
• You seek operational tools for reservations, guest communication, or revenue management.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized hotels, inns, bed & breakfasts, and boutique properties looking for an easy-to-use PMS.
• Hotels that want integrated booking, channel management, and guest communication tools.
• Teams aiming to increase revenue via upselling and automated messaging.
• Hotels seeking reliable OTA connectivity and real-time reporting.

Not ideal if:

• You operate a large resort or hotel chain requiring enterprise-level solutions.
• You need highly customized CRM or Salesforce-specific integrations.
• You require extensive, complex operational workflows outside standard hotel management.

ThinkReservations vs Astrea IT Services: The Bottom Line for Hotels

The core difference is that ThinkReservations offers a complete, hotel-focused PMS with 39 features, extensive integrations, and high user satisfaction. It simplifies daily operations, boosts revenue, and caters to small and boutique hotels.

If your hotel needs a ready-to-deploy PMS with proven reviews and recent updates, go with ThinkReservations. Its comprehensive feature set and strong support make it the clear choice.

Astrea IT Services, on the other hand, is suited for hotels seeking custom Salesforce solutions and deep CRM integration. Its lack of hotel-specific features and reviews makes it less practical unless your team is heavily invested in Salesforce customization.

Choose ThinkReservations if you want an efficient, hotel-specific PMS. Opt for Astrea if your focus is on bespoke CRM consulting and Salesforce optimization.