BEX PMS vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) can revolutionize your hotel’s operations and guest experience. Both BEX PMS by Booking Experts and ThinkReservations PMS aim to streamline processes, improve revenue, and simplify management, but they differ significantly in capabilities, reviews, and market presence. Your decision hinges on which product aligns more closely with your hotel’s size, segment, and operational needs.

While BEX PMS claims to offer a comprehensive management solution, it currently lacks user reviews and verified ratings, raising questions about support and functionality. ThinkReservations, on the other hand, boasts a strong reputation backed by over 350 recent reviews, high user ratings, and an extensive feature set. Which of these systems will truly meet your operational demands and growth plans?

Is BEX PMS or ThinkReservations PMS Better for Hotels?

BEX PMS presents itself as a broad, all-in-one platform designed to integrate multiple property functions. However, its lack of publicly available reviews, ratings, or verified user feedback makes it difficult to assess its real-world performance.

Conversely, ThinkReservations has amassed a substantial review base with 356 recent evaluations, earning an overall rating of 4.88 out of 5. Users frequently praise its ease of use, support, and feature set, making it a trusted choice for many hoteliers. Given the absence of recent reviews and detailed feedback for BEX PMS, ThinkReservations appears to be the more dependable option.

ThinkReservations PMS vs BEX PMS: Which Should Your Hotel Choose?

If your hotel operates mainly as a small to mid-sized inn, bed & breakfast, or boutique property, ThinkReservations offers a proven, feature-rich platform proven to improve operational efficiency and guest experience. Its extensive integrations, automation capabilities, and user-friendly interface are particularly suited to properties that rely heavily on direct bookings and quality guest communication.

On the other hand, if your hotel is looking for a highly customizable, large-scale management system with broad operational tools, BEX PMS might appeal—though the lack of review data makes it a higher-risk choice. If your team values proven results, quick onboarding, and dedicated support, ThinkReservations is the safer, more proven option.

Is BEX PMS or ThinkReservations PMS Easier to Use?

ThinkReservations scores a remarkable 4.82 out of 5 in ease of use, with reviews highlighting its intuitive interface, seamless onboarding, and straightforward management tools. Users describe it as “very easy to navigate,” with “support that made onboarding effortless,” which helps staff adopt the platform quickly.

BEX PMS has no available user ratings or detailed reviews, making it impossible to assess its usability or staff adoption experience. Without verified feedback, you risk onboarding challenges or unfamiliar user interfaces.

Edge: ThinkReservations PMS.

Which Has Better Features: BEX PMS or ThinkReservations PMS?

ThinkReservations offers an impressive suite of 39 features, including a channel manager, booking engine, guest messaging, automated night audit, real-time reporting, and integrated payment processing—many of which are absent in BEX PMS.

BEX PMS does not publicly list features or integrations, making it unclear whether it offers comparable tools such as OTA connectivity, housekeepings modules, or guest communication options. The extensive feature set of ThinkReservations clearly gives it the edge in supporting all facets of hotel management.

Edge: ThinkReservations PMS.

Which Has Better Customer Support: BEX PMS or ThinkReservations PMS?

ThinkReservations consistently receives high marks for customer support, with a 4.82 out of 5 rating and reviews praising its 24/7 availability, knowledgeable staff, and quick response times. Many users describe the support team as “accessible and helpful,” which makes onboarding smoother and ongoing management easier.

BEX PMS lacks verified support ratings or recent customer feedback, making it difficult to judge responsiveness or service quality. Given the detailed positive reviews for ThinkReservations, it is the clear leader in support quality.

Edge: ThinkReservations PMS.

Which Has More Integrations: BEX PMS or ThinkReservations PMS?

ThinkReservations boasts 16 verified integrations, including major OTAs like Airbnb, Expedia, and TripAdvisor, along with solutions like Sojern, TrustYou, and OpenKey. Its extensive partner network simplifies distribution and guest engagement.

BEX PMS does not list any verified integrations, which raises concerns about its connectivity and ability to streamline multi-channel distribution. For hotels prioritizing a connected ecosystem, ThinkReservations offers a decisive advantage.

Edge: ThinkReservations PMS.

Which Do Hoteliers Rate Higher: BEX PMS or ThinkReservations PMS?

With 356 recent reviews, ThinkReservations has an average rating of 4.88 out of 5, with hoteliers praising its ease of use, support, and revenue-boosting features. Many small, boutique, and inn-focused properties find it “a perfect fit,” citing improved operational efficiency and guest satisfaction.

BEX PMS has no recent reviews or ratings, leaving its actual user satisfaction unverified. Based on available data, ThinkReservations is clearly the preferred choice among hoteliers.

Edge: ThinkReservations PMS.

How Much Do BEX PMS and ThinkReservations PMS Cost?

ThinkReservations charges a $500 base price, with no monthly fees, free trial, or implementation costs listed. Its transparent pricing makes budgeting straightforward.

BEX PMS does not publicly disclose pricing, leaving potential buyers uncertain about costs or ongoing fees. Without transparent pricing, ThinkReservations provides a clearer, more predictable investment.

What Type of Hotel Should Use BEX PMS?

• Hotels that need a customizable, comprehensive management system with a wide array of operational tools.
• Large properties or chains seeking a centralized platform for reservations, guest services, and maintenance.
• Teams comfortable with new, potentially untested software willing to manage onboarding independently.
• Hotels with dedicated IT or management staff to handle complex integration needs.

Not ideal if:

• You prefer proven, highly-rated solutions with extensive user feedback.
• Your team favors simple, intuitive interfaces.
• You require immediate support and training.
• You operate a small property without extensive technical staff.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized hotels, inns, and bed & breakfasts seeking a reliable, easy-to-use PMS.
• Properties that prioritize direct bookings and guest communication.
• Hotels aiming to increase revenue with upselling, integrated payment, and automation.
• Teams that want robust OTA connectivity and real-time reporting.

Not ideal if:

• You operate a large hotel chain needing a highly scalable, enterprise-level system.
• Your property requires extensive customization beyond standard features.
• You are looking for a free or very low-cost solution.
• You prefer a system with no ongoing subscription or setup fee but are okay with less extensive features.

The Bottom Line for Hotels

BEX PMS appears to be a promising, flexible management platform but is hampered by the absence of recent reviews and verifiable support data. If you prioritize proven performance, quick onboarding, and extensive support, ThinkReservations stands out with its 356 recent reviews, high ratings, and extensive feature set.

For small to mid-sized properties, ThinkReservations offers a well-rounded, tested solution that can boost efficiency, revenue, and guest satisfaction. Larger hotels or chains willing to invest in customization and integration may consider BEX PMS, but the lack of public feedback makes this a higher-risk choice.

In summary, if reliable support, proven usability, and extensive features matter most, go with ThinkReservations. If you need a highly customizable platform and can manage potential onboarding challenges, BEX PMS might be worth exploring further.