BookingSync vs. ThinkReservations PMS:
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The Decision

Choosing the right property management system (PMS) for your hotel can significantly impact your operations, guest experience, and revenue. BookingSync and ThinkReservations both aim to streamline property management but cater to different hotel types and needs. BookingSync is often associated with vacation rentals and property managers, whereas ThinkReservations is tailored more toward small hotels, inns, and B&Bs. So, which system truly fits your hotel’s unique requirements?

While both promise to simplify management tasks, their core functionalities, customer support, and market presence differ sharply. How do these differences translate into value for your team and property?

Is BookingSync or ThinkReservations Better for Hotels?

BookingSync is primarily a vacation rental management platform that provides centralized control over multiple properties, automating availability and rate synchronization across channels like Airbnb and Booking.com. It is designed to serve professional property managers handling large portfolios, offering extensive reporting and operational tools.

ThinkReservations, in contrast, is built for small hotels, inns, and B&Bs seeking an all-in-one solution that combines booking management, payment processing, and guest communication in an intuitive interface. It excels at simplifying daily tasks, automating guest touchpoints, and integrating with major OTAs like Expedia and Airbnb.

Both platforms aim to reduce manual work and improve revenue, but BookingSync’s focus on vacation rental operators means it offers more automation and channel management features. ThinkReservations prioritizes ease of use, support, and direct connectivity with OTAs for smaller properties.

Given the review landscape, ThinkReservations stands out due to its 356 reviews with a high recent review count, giving it a clear edge over BookingSync’s lack of reviews. This suggests that hotels are more actively endorsing and relying on ThinkReservations today. Would your property benefit from its more recent, user-verified features?

ThinkReservations vs BookingSync: Which Should Your Hotel Choose?

If your hotel needs a straightforward, user-friendly PMS with robust OTA integration, go with ThinkReservations. It’s ideal for small hotels, B&Bs, and inns that prioritize guest communication, automated workflows, and revenue-boosting features like upselling.

However, if your property management involves managing multiple vacation rentals or large portfolios, BookingSync’s specialization in vacation rental automation and property management tools might be more suitable. It’s designed for property managers handling extensive listings across various regions, focusing heavily on channel synchronization and financial reporting.

Your decision depends on your property type: smaller hotels and B&Bs should lean toward ThinkReservations for its intuitive UI, strong support, and recent positive reviews. Larger rental portfolios or multi-property managers should evaluate BookingSync’s focus on vacation rentals, though its review volume and recency are lacking.

Is ThinkReservations or BookingSync Easier to Use?

ThinkReservations boasts an impressive 4.82/5 overall rating and a 4.73/5 onboarding rating based on 356 reviews, reflecting high user satisfaction with ease of use and support. Many users praise its intuitive interface, seamless onboarding, and helpful training videos, with one reviewer describing it as “like adding another employee to our business.”

BookingSync, on the other hand, received a 0/5 overall rating with no reviews, indicating a lack of recent user feedback. Its interface and onboarding experience appear untested by active users, making it difficult to gauge the system's usability.

Edge: ThinkReservations.

Which Has Better Features: BookingSync or ThinkReservations?

ThinkReservations offers 39 features, including a channel manager, booking engine, automated night audit, guest communication, integrated payment processing, and multi-currency support. Notably, it provides tools like digital registration, guest messaging, and task management, which enhance operational efficiency and guest engagement.

BookingSync has no specific features listed, suggesting limited or unverified functionality. Its core strength appears to be vacation rental automation rather than a broad suite of hotel management features.

Given the feature count, ThinkReservations clearly leads. Its comprehensive tools support small hotels in running operations smoothly and boosting revenue.

Edge: ThinkReservations.

Which Has Better Customer Support: BookingSync or ThinkReservations?

ThinkReservations’ reviews highlight a support team rated 4.82/5, with comments praising its accessibility, helpfulness, and quick responses. Multiple users mention that onboarding was seamless and that the support team is always knowledgeable and responsive.

BookingSync’s support ratings are nonexistent, with no recent reviews to validate its customer service quality. The lack of feedback suggests limited support or poor user engagement.

Edge: ThinkReservations.

Which Has More Integrations: BookingSync or ThinkReservations?

ThinkReservations integrates with 16 verified partners, including major OTAs like Tripadvisor, Expedia, Airbnb, and channel managers such as Sojern and TrustYou. These connections make it easier to expand your reach and manage reservations across platforms from a single dashboard.

BookingSync has no verified integrations listed, indicating limited or undocumented connectivity options. This could hinder your ability to synchronize bookings and rates efficiently.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: BookingSync or ThinkReservations?

With 356 reviews, mostly recent, ThinkReservations maintains an impressive overall rating of 4.88/5 and a 9.68/5 NPS score. Many hoteliers, especially small property owners, praise its simplicity, support, and revenue features, often calling it “the best” among reservation systems.

BookingSync’s ratings are nonexistent, making it impossible to gauge user satisfaction. The absence of reviews suggests limited current adoption or feedback.

Edge: ThinkReservations.

How Much Do BookingSync and ThinkReservations Cost?

BookingSync does not publicly list pricing, leaving potential users uncertain about costs. It appears to operate on a quote-based model, typical for vacation rental management platforms.

ThinkReservations charges a flat $500 monthly fee, with no mention of additional costs or tiered plans. This predictable pricing makes it easier for small hotels and inns to plan their budgets.

Given the transparency and simplicity, ThinkReservations offers better clarity on costs.

What Type of Hotel Should Use BookingSync?

• Hotels managing multiple vacation rental properties or portfolios across regions.
• Property managers seeking automated synchronization with OTAs and detailed financial reports.
• Businesses with complex multi-channel strategies requiring centralized control.
• Teams comfortable with a platform primarily optimized for vacation rentals, not traditional hotels.

Not ideal if your property is a small hotel, inn, or B&B seeking intuitive management and guest communication tools.

What Type of Hotel Should Use ThinkReservations?

• Small hotels, inns, and B&Bs requiring an easy-to-use, integrated PMS.
• Properties focused on automating guest communication, upselling, and online check-ins.
• Hotels that want reliable OTA connectivity with minimal fuss.
• Teams seeking support and onboarding valued highly by other users.

Not ideal if your property manages large portfolios, resorts, or vacation rentals with extensive automation needs.

The Bottom Line for Hotels

BookingSync is tailored for vacation rental portfolios, offering automation and multi-channel management for large-scale property managers. However, with no recent reviews or evident user feedback, its real-world performance remains uncertain.

ThinkReservations is designed for small hotels and inns prioritizing ease of use, support, and guest engagement. It boasts 356 recent reviews, a high rating, and a comprehensive feature set that actively improves operational efficiency.

If your hotel fits the profile of a small hospitality property, ThinkReservations provides a proven, user-rated solution. For large-scale vacation rentals, BookingSync may be worth considering but requires further validation.

In conclusion, for most small hotels and B&Bs looking for a reliable, well-supported PMS with active user praise, ThinkReservations remains the clear choice.