Chownow Online Ordering vs. Dgstay:
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The Decision

Choosing between Chownow Online Ordering by ChowNow and Dgstay hinges on your hotel’s priorities. Both platforms address guest ordering and communication, but they diverge significantly in capabilities, user experience, and market presence. ChowNow’s zero-rated, restaurant-focused platform lacks reviews and recent data, making it less trustworthy for hotel use. Dgstay, with over 27 recent reviews, offers a robust, hotel-specific solution. Are you ready to see which aligns better with your property’s needs?

Is Chownow or Dgstay Better for Hotels?

ChowNow was originally built as a restaurant online ordering system, allowing eateries to manage pickup, delivery, and dine-in orders without commissions. It offers a simple, customizable order management system, but it lacks hotel-specific features like guest communication or service management. Dgstay, in contrast, is crafted specifically for hotels, centralizing all guest services via a digital platform accessible through QR codes, and streamlining requests across different hotel departments.

ChowNow has a zero-star overall rating with no recent reviews, which raises questions about ongoing support or hotel-oriented features. Meanwhile, Dgstay boasts a 77.87 HTR Score, with 27 recent reviews and a 100% likelihood to recommend, reflecting active user satisfaction. Do you want a tool built for hospitality or a general restaurant platform that might fall short in a hotel environment?

Chownow vs Dgstay: Which Should Your Hotel Choose?

If your hotel needs a dedicated guest communication platform that streamlines service requests and improves operational efficiency, Dgstay is the clear choice. Its strengths lie in features like upselling, QR codes, guest re-ordering, scheduling, delivery logistics, and curbside pickup—none of which are available in ChowNow. For hotels prioritizing a modern guest experience and operational control, Dgstay’s proven hotel integrations and recent reviews make it the more reliable option.

Conversely, if your focus is solely on offering a commission-free online ordering system for food delivery and pickup without hotel-specific features, ChowNow might suffice. But with zero reviews, no recent data, and a platform not tailored for hotel needs, it’s risky to rely on for guest service enhancement. Do you want a hotel-specific platform or a generalized restaurant ordering solution?

Is Chownow or Dgstay Easier to Use?

Dgstay enjoys a near-perfect user rating of 4.93/5 from recent reviews, praised for its intuitive, attractive design and ease of updating hotel information. Users highlight its straightforward interface, fast onboarding process (rated 4.96/5), and responsive support, making staff adoption smooth.

ChowNow, however, has a 0/5 ease of use score with no recent reviews, indicating a complete lack of hotel-specific user feedback. Without recent user insights, it's difficult to assess its UI/UX for hospitality. Edge: Dgstay.

Which Has Better Features: Chownow or Dgstay?

Dgstay offers six unique features: upselling, QR codes, guest re-ordering, ordering scheduling, delivery logistics, and curbside pickup—all tailored for hotels. ChowNow, in contrast, provides no exclusive features for hotel use, focusing solely on basic online ordering without hotel-specific tools.

These additional capabilities in Dgstay directly impact guest experience and operational efficiency, making it a more comprehensive solution for hotels wanting to modernize service delivery. Edge: Dgstay.

Which Has Better Customer Support: Chownow or Dgstay?

Dgstay’s support rating stands at an impressive 4.96/5, with recent reviews describing their support team as very responsive and helpful. Hoteliers appreciate the quick implementation and ongoing assistance, which contributes to smooth operation.

ChowNow scores 0/5 in support, with no recent reviews or feedback available, casting doubt on its current customer service quality. Without recent support data, you risk limited assistance if issues arise. Edge: Dgstay.

Which Has More Integrations: Chownow or Dgstay?

Dgstay has three verified integrations with hotelkit, Oracle Hospitality, and Mews, alongside other partnerships, providing greater connectivity with hotel management systems. ChowNow has no verified integrations, limiting its ability to connect with existing hotel software.

For hotels seeking a streamlined, integrated guest service platform, Dgstay’s partnerships are a significant advantage. Edge: Dgstay.

Which Do Hoteliers Rate Higher: Chownow or Dgstay?

Dgstay’s recent reviews reflect a 9.96/5 NPS score, with high ratings from various hotel segments, especially branded properties and city center hotels. Guests and operators praise its ease of use, rapid deployment, and positive impact on guest satisfaction.

ChowNow, however, has no recent reviews or ratings from hoteliers, making it impossible to gauge satisfaction or property perceptions. Given the recent, positive feedback for Dgstay, it’s clearly the higher-rated solution. Edge: Dgstay.

How Much Do Chownow and Dgstay Cost?

Both products do not publish transparent pricing details or trial information, indicating they likely tailor costs per client without public disclosure. ChowNow’s lack of pricing transparency is typical of restaurant solutions but risky for hotels evaluating value.

Dgstay’s pricing is similarly undisclosed, but with a strong focus on hotel-specific features and recent positive reviews on ROI, it suggests a clear value proposition. Confirming costs with providers is recommended before decision-making.

What Type of Hotel Should Use Chownow?

Hotels that:

• Primarily need a basic online ordering system for food pick-up or delivery, with no hotel-specific features.
• Do not require integrated guest communication or departmental management.
• Are small properties or restaurants within hotels focusing solely on food services.
• Are comfortable with a platform that has no recent reviews or dedicated hotel support.
• Seek a quick, low-cost solution for food ordering without customization.

Not ideal if:

• You want a platform that integrates fully with hotel operations.
• Your property prioritizes guest communication and service management.
• You value recent user feedback and active support.

What Type of Hotel Should Use Dgstay?

Hotels that:

• Want to enhance guest communication and streamline service requests.
• Seek features like upselling, QR code access, and reordering for room service or amenities.
• Aim to reduce paper costs and improve operational efficiency.
• Desire rapid deployment with high user satisfaction.
• Operate branded, city center, or upscale properties where guest experience is critical.

Not ideal if:

• You only need basic food delivery without broader hotel service integration.
• Your property is very small or has minimal digital engagement.
• You prefer a product with a long, established presence but fewer recent reviews.

Chownow vs Dgstay: The Bottom Line for Hotels

ChowNow is designed for restaurants, not hotels, and lacks hotel-specific features or recent user feedback. Its absence of reviews and integrations makes it unsuitable for most hotel environments.

Dgstay, with a recent high rating, active reviews, and hotel-aware features, clearly outperforms ChowNow in every critical hospitality metric. It offers the tools, support, and integration needed to modernize guest services effectively.

For hotels seeking a guest communication and service platform, Dgstay is the safer, smarter choice. If your hotel needs a reliable, feature-rich solution aligned with hospitality standards, Dgstay should be your pick.