CiHMS vs. NewBook (PMS):
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The Decision

Choosing the right property management system (PMS) can transform your hotel's operations and guest experience. Both CiHMS by CiHMS and NewBook aim to streamline management, but they differ significantly in coverage, features, and user feedback. Your decision hinges on your hotel’s size, complexity, and regional needs. Do you prioritize a system with a more established market presence and extensive integrations, or one with proven ease of use and recent high ratings?

Is CiHMS or NewBook Better for Hotels?

Both systems address core hotel management needs—reservations, billing, reporting—yet they diverge in scope and depth. CiHMS’s strength lies in its advanced features tailored for large-scale resorts, with capabilities like real-time status updates and automated space optimization, making it ideal for extensive hotel operations. Conversely, NewBook offers an all-in-one platform excelling in simplicity and customization, often preferred by smaller hotels and independent properties.

With over 100 reviews, CiHMS’s recent ratings reflect a dedicated user base valuing its detailed functionalities, despite some minor bugs. NewBook’s smaller review count (16) still shows high satisfaction, especially with its ease of use. Is your hotel better served by a system with extensive enterprise features or one that prioritizes straightforward operation and rapid onboarding?

CiHMS vs NewBook: Which Should Your Hotel Choose?

If your hotel operates at a large scale, offers multiple brands, or needs multi-channel sales management, CiHMS is the clear pick. Its features like integrated ID scanners, task management, and real-time reporting—absent in NewBook—support complex workflows and large teams.

For smaller properties, boutique hotels, or those seeking a user-friendly, quick-to-implement solution, NewBook’s intuitive interface and strong customer support make it the better option. Its focus on simplifying daily operations and excellent onboarding experience suits properties prioritizing ease over extensive customization. Which operational scale and complexity best match your property’s needs?

Is CiHMS or NewBook Easier to Use?

CiHMS scores 4.9/5 for ease of use, with reviewers highlighting its intuitive and lean UI, stable platform, and solid onboarding process rated at 4.84/5. Users mention that once trained, staff find the system straightforward, though initial setup and training can be intensive due to its feature breadth. Mobile functionality is a recurring wishlist item.

NewBook maintains a high rating of 4.69/5 for ease, praised for its straightforward design, customizable dashboards, and prompt support. Users report that staff adopt the system quickly, and onboarding is smooth, with support staff highly rated. Overall, both systems excel, but CiHMS’s broader feature set might require a steeper learning curve initially.

Edge: CiHMS.

Which Has Better Features: CiHMS or NewBook?

CiHMS offers 11 features exclusive to its platform, including integrated ID & Passport scanner, EPoS, task management, automated space optimization, real-time status updates, and PCI compliance—features that enhance operational control and security. These are particularly valuable for large resorts or chains needing automation and detailed control.

NewBook provides 8 unique features, notably guest CRM, guest profiles, integrated payment processing, native email marketing, and SMS communication. These features simplify guest engagement and streamline communication, highly relevant for smaller hotels focused on guest experience.

Shared features total 22, but the specific capabilities each platform offers can tip the scale based on your operational priorities. For comprehensive inventory and automation, CiHMS leads; for guest engagement and marketing, NewBook’s features shine.

Edge: CiHMS.

Which Has Better Customer Support: CiHMS or NewBook?

CiHMS’s customer support scores 4.92/5, with reviewers praising its professionalism and promptness. Support is often described as highly responsive, essential during complex integrations or troubleshooting. However, some users note occasional minor bugs, emphasizing the importance of ongoing support.

NewBook’s support is rated a perfect 5/5, with reviewers highlighting the dedication, prompt responses, and knowledgeable staff. One user notes, “The support desk is so dedicated and creative,” indicating a high level of service that helps facilitate smoother onboarding and daily use.

Edge: NewBook.

Which Has More Integrations: CiHMS or NewBook?

NewBook significantly outpaces CiHMS in integrations, with 16 verified partners—including TripAdvisor, PriceLabs, and Revinate—versus CiHMS’s 3. Shared partner SiteMinder facilitates connectivity for both.

Unique integrations in NewBook support a broader ecosystem of distribution, guest communication, and revenue management tools, making it ideal if your property depends on multiple third-party systems. CiHMS’s limited integrations may suit properties with more self-contained operational workflows.

Edge: NewBook.

Which Do Hoteliers Rate Higher: CiHMS or NewBook?

CiHMS’s reviews are scarce and dated, with many rating it poorly (0/5), reflecting either lack of recent feedback or dissatisfaction among its niche enterprise user base. Its overall rating is 81 on the HT Report score, but the overall hotel rating is 0/5 based on 101 reviews, indicating a disconnect or minimal recent user feedback.

NewBook enjoys a 4.75/5 rating from 16 recent reviews, with many praising its user-friendly design, comprehensive features, and outstanding support. Hotels across boutique and small-scale segments rate it higher, reflecting current satisfaction and ongoing product improvements.

Edge: NewBook.

How Much Do CiHMS and NewBook Cost?

CiHMS’s pricing starts at $900, with no mention of additional fees or trial options, indicating a straightforward but potentially premium investment. NewBook’s base price is $1,000, also without trial, but includes a broader feature set and integrations.

Both price points suggest mid-range solutions, but your actual costs may vary based on the number of rooms, modules, or integrations needed. For transparent pricing, neither offers a free trial, so evaluating value depends on feature fit and support.

What Type of Hotel Should Use CiHMS?

• Hotels that operate at a large scale, such as resorts or hotel groups needing extensive automation.
• Properties requiring multi-channel reservation management and real-time reporting.
• Teams that prioritize advanced automation, task management, and security features like PCI compliance.
• Hotels with a focus on regional markets in Asia Pacific, the Middle East, or Africa.

Not ideal if your hotel is small, independent, or mainly operates in regions outside CiHMS’s primary coverage.

What Type of Hotel Should Use NewBook?

• Boutique hotels, inns, and small to medium-sized properties seeking an easy-to-use, centralized platform.
• Hotels that emphasize guest communication, online booking, and marketing features.
• Teams prioritizing rapid onboarding, mobile management, and strong support.
• Properties in regions like Australia, North America, and Europe where NewBook has a broader presence.

Not ideal if your hotel operates at a large scale, needs complex automation, or requires highly specialized integrations.

The Bottom Line for Hotels

CiHMS and NewBook serve different hotel segments with distinct priorities. CiHMS excels in large-scale operations, automation, and detailed management features, making it suitable for resorts and hotel groups. Its robust reporting and automation tools support complex workflows and multi-channel integration.

NewBook offers a streamlined, user-friendly experience with high customer satisfaction, ideal for boutique or smaller hotels that need straightforward operations, guest engagement, and extensive integrations. Its support and ease of use make it a strong choice for properties seeking rapid deployment and growth.

For hotels seeking a feature-rich, enterprise-grade PMS with regional focus, CiHMS is the way to go. If your property values simplicity, excellent support, and broad integrations, NewBook clearly stands out.

Overall recommendation: Choose CiHMS if your hotel is large, complex, and regionally focused on Asia Pacific, Middle East, or Africa. Opt for NewBook if your hotel is small to medium-sized, values ease of use, and operates primarily in regions like Australia, North America, or Europe.